Early Termination Fees
This is for customer (both current and potential), and, unfortunately, some representatives as well.
Early Termination fees cannot be waived because you move from one area that has Cingular coverage to an area that "does not" have Cingular coverage. Customers, I don't mean to be harsh, and I say this with the upmost respects, but don't call Cingular Wireless thinking that you can cancel (while your still under contract) without any penalties. Terms of Service agreements are there for a reason, and to be honest, you need to read these carefully. It used to be where you had to SIGN an agreement, which stated this. Now it's gotten to the point where you are REQUIRED to read them and accept them from the website upon signing up online, or...
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Early Termination fees cannot be waived because you move from one area that has Cingular coverage to an area that "does not" have Cingular coverage. Customers, I don't mean to be harsh, and I say this with the upmost respects, but don't call Cingular Wireless thinking that you can cancel (while your still under contract) without any penalties. Terms of Service agreements are there for a reason, and to be honest, you need to read these carefully. It used to be where you had to SIGN an agreement, which stated this. Now it's gotten to the point where you are REQUIRED to read them and accept them from the website upon signing up online, or...
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I beg to differ. My fiance recently had a contract cancelled due to a lack of service after moving.
There was 14 months left on the contract and there were no ET fees.It is possible if one is reasonable and the CSR has the proper tower locations. No escalation was even needed although it was approved by a manager.
There was 14 months left on the contract and there were no ET fees.It is possible if one is reasonable and the CSR has the proper tower locations. No escalation was even needed although it was approved by a manager.
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Well I'm glad you found a representative that was helpful. I'm just speaking for Cingular's current policies regarding the subject.
You can differ all you want to, but when it comes down to the nit-gritty, it is not Cingular's responsibility to waive those charges if in the event this happens. Honestly though, I'm glad things were settled.
You can differ all you want to, but when it comes down to the nit-gritty, it is not Cingular's responsibility to waive those charges if in the event this happens. Honestly though, I'm glad things were settled.
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supermanskryptonite said:
Well I'm glad you found a representative that was helpful. I'm just speaking for Cingular's current policies regarding the subject.
You can differ all you want to, but when it comes down to the nit-gritty, it is not Cingular's responsibility to waive those charges if in the event this happens. Honestly though, I'm glad things were settled.
No it is not their responsibility legally but morally it was the right thing to do and after a year with Verizon under contract we will again revisit Cingular to see how things have changed.
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Since handsets are sold below cost, that's only morally correct if the equipment can be returned. Otherwise I think the customers should pay the ETF and sell their equipment on ebay.
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Yes you are right on the moral issue. But you have to look at it from CSR's point of view. About 98% of the time, they are required to go by what the policy is, whether morals are involved or not (it's part of being an employee). Cingular has recently pushed a "value the customer" protocol, which customer service representatives are to look at the customer's situation and come to a decent resolution (most of the time this protocol is not needed because about 98% of the time, customers just call in to get something for nothing). My job requires me to look at it a moral point of view -- which takes a lot of research to determine a decent outcome. There are times where I will have to abide by the policies Cingular has. This will happen wh...
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Hi i was actually just about to post a subject on this and since your a cingular rep maybe you would know, I have a contract with cingular with a year left on it and my family recently went into bankrupcy because my father is one disability because when he fell out of a work truck and severly damaged the nerves in his back and neck. but anyway my phone is now shut off due to lack of payment and i dont have the money to pay them every month(on a family share) so theres no doubt i will be turned into the collections agency soon but due to my financial status i just wanted to get the phones shutoff to save the money and hassel, do u think cingular would take this into consideration? i really cant afford to pay them 100 a month or 300 to cancel
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No, not much you can do now. You should have had the Cingular account included in your bankruptcy if you knew you couldn't afford to pay it.
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supermanskryptonite said:...
This is for customer (both current and potential), and, unfortunately, some representatives as well.
Early Termination fees cannot be waived because you move from one area that has Cingular coverage to an area that "does not" have Cingular coverage. Customers, I don't mean to be harsh, and I say this with the upmost respects, but don't call Cingular Wireless thinking that you can cancel (while your still under contract) without any penalties. Terms of Service agreements are there for a reason, and to be honest, you need to read these carefully. It used to be where you had to SIGN an agreement, which stated this. Now it's gotten to the point where you are REQUIRED to read them and accept th
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If you sign up for service under a contract in an area with service, and agree that you will have service for a specific time frame, whos fault is it that you move? If you don't want to be under a contract, purchase your phone off ebay or at full price. If you like the discounted price offered with a contract, then pay the ETF if you break it.
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ralph_on_me said:
If you sign up for service under a contract in an area with service, and agree that you will have service for a specific time frame, whos fault is it that you move? If you don't want to be under a contract, purchase your phone off ebay or at full price. If you like the discounted price offered with a contract, then pay the ETF if you break it.
Hey, I was just letting you know what other companies do. That this ISN'T an industry wide practice. I don't have Cingular. And this is just another example (this policy AND your attitude) why I would never get Cingular.
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I have an attitude with people who steal, but not with you. Yes, I consider this theft of goods. It's a hot button of mine. I wasn't meaning to come at you with it though, just stating my blanket opinion of the matter.
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