Great Customer Service Experience - SE z520a Exchange
Since most people don't share their positive experiences, I thought I would...
My girlfriend bought a SE z520a last fall at Best Buy and loves her phone. She bought it there because they had the phone before any Cingular stores in our area were carrying it.
Anyway, last week, it started having all kinds of problems. No signal all day in places that used to be fine, missed calls, missed messages, phone not ringing, phone just freezing, etc. I had heard that this model had a memory leak problem and had been recalled, so I thought we'd try going into the local Cingular store and see if we could exchange it for a new phone of the same model, rather than waiting and trying to do an exchange-by-mail.
Our exchange could not have gone sm...
(continues)
My girlfriend bought a SE z520a last fall at Best Buy and loves her phone. She bought it there because they had the phone before any Cingular stores in our area were carrying it.
Anyway, last week, it started having all kinds of problems. No signal all day in places that used to be fine, missed calls, missed messages, phone not ringing, phone just freezing, etc. I had heard that this model had a memory leak problem and had been recalled, so I thought we'd try going into the local Cingular store and see if we could exchange it for a new phone of the same model, rather than waiting and trying to do an exchange-by-mail.
Our exchange could not have gone sm...
(continues)
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I noticed that nobody replied to this...
It's so funny that everyone has something to say about the negative posts and experiences, but when a good one comes up it is silent.
So happy that you were taken care of. The exception of you not having to go thru XBM was pretty much just because of this phone being what it was. Im glad that the rep went the extra mile for you.
It's so funny that everyone has something to say about the negative posts and experiences, but when a good one comes up it is silent.
So happy that you were taken care of. The exception of you not having to go thru XBM was pretty much just because of this phone being what it was. Im glad that the rep went the extra mile for you.
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I hate to tell you man but you'll probably eventually start having problems with the new phone also. I had the Z500a and it was the biggest piece of junk I've ever had. The Z520 is an upgrade of the one I have and they should have fixed the problems, but apparently they haven't. At first the phone worked great, but gradually the problems got worse and worse and I had to go back to my old Nokia, which works much better than that SE ever did. I said in a previous post a few weeks ago that the Z520 was going to have problems because besides adding Bluetooth there wasn't a really big change, mostly cosmetic.
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