Cingular 's Plans for the new cingular.
I work for cingular customer care and what is going to happen is there will be three types of customers. Once the merger closes
Orange- Cingular customers who have cingular price plans and use cingular services.
Blue- Customers that are AT&T customers that use thier product line and services.
CSE- Common service customers will be new activations that will be able to choose which companies plans they like.
And both companies customers will have the option of switching to yellow or blue plans.
These are the early plans for the newcingular subject to change of course.
Orange- Cingular customers who have cingular price plans and use cingular services.
Blue- Customers that are AT&T customers that use thier product line and services.
CSE- Common service customers will be new activations that will be able to choose which companies plans they like.
And both companies customers will have the option of switching to yellow or blue plans.
These are the early plans for the newcingular subject to change of course.
...
simplymarcus, i need to ask you does cingular have a cap on pay wages,i work for att and we have a cap fpr reps wonderingf if you as well.
...
AGENT DEBIT said:
simplymarcus, i need to ask you does cingular have a cap on pay wages,i work for att and we have a cap fpr reps wonderingf if you as well.
even though i am not simplymarcus, i can answer that as well...your mean your commission is capped?. no, ours is not. we can make as much money as we want.
...
Cingular is actually going out of it's way to give us commision on selling features... some guy in our center got a $2,300 commision check last month 😳
...
no ,see we don't work on comission,we get a staright hourly wage, with pay bups for working past 6pm,then another pay bup working past midnite,we don't get commision,how we get points for renewals either contracts coming up expiration in 2004 or half value for custoers beyond 2004,but no commision
...
are you in sales or cust. service?...i would think CS since you are talking about working past midnight..i am in sales, so it may be different.
...
simplymarcus said:
... And both companies customers will have the option of switching to yellow or blue plans. ...
😕 Color me confused. What are yellow plans?
...
Actually, it's ORANGE and BLUE. From what I understand, NEW customers will have the option of having a Blue(ATTWS) plan, Orange(CINGULAR) plan, or a CSE(common service experience) plan. They have 30 days to decide if that's the plan for them and make any switches. After that, the next plan change will be to a CSE plan. Existing customers will have to change to a CSE plan when they change their plan after the merger. that's the way i understand it, and i'm sure it's subject to a million changes before the first day of business.
...
CainMarko said:
Actually, it's ORANGE and BLUE. From what I understand, NEW customers will have the option of having a Blue(ATTWS) plan, Orange(CINGULAR) plan, or a CSE(common service experience) plan. They have 30 days to decide if that's the plan for them and make any switches. After that, the next plan change will be to a CSE plan. Existing customers will have to change to a CSE plan when they change their plan after the merger. that's the way i understand it, and i'm sure it's subject to a million changes before the first day of business.
and if anyone complains, they will get the YELLOW DISCIPLINE plan! 🤣
sorry, had to say it..waiting for O&A to come back on air 😎
...
