maybe im anal or expecting too much from cingular but
Its true Cingy is having fewer dropped calls but im having a horrible time hearing people while im on a call. Voices are gargled and im fed up and it seems whatever phone I use this happens so im taking suggestions what should do bfore i pay the etf.
Any help will be greatly appreciated.
Any help will be greatly appreciated.
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A local store or CS can pinpoint coverage right down to a specific address with street level mapping. Check that first. Has the market been fully intergraded?
Has this always been the case or just started?
Kinda need a little more information.
Has this always been the case or just started?
Kinda need a little more information.
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It started happening in the last two months around feburary. I can connect to the network easily enough its during phone calls its hard for me to hear the person on the othe end becaz of gargeling voices or the other person words will just cut out. I think it acts up when I talk to people who are not of the cingular family but other carriers.
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lil_wayne_1029 said:
It started happening in the last two months around feburary. I can connect to the network easily enough its during phone calls its hard for me to hear the person on the othe end becaz of gargeling voices or the other person words will just cut out. I think it acts up when I talk to people who are not of the cingular family but other carriers.
Well 2 things, 1) What device are you using? and 2)You say the issues happen when talking other people that not of the cingular family, what happens when you talk to people within cingular family?
If its good and only happens with other carriers, then it would seem to be issue with those carriers and not yours!
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when's the last time you changed your sim card? If you're using a 32k sim, that might be the problem, especially if it's happened on different devices.
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im using the w600i and i have a 64 sim card i got it back in december of last year.
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alot of people will disagree with this but call and update your imei .. it will make a difference
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the entire gulf/southeast tech support ! ive been in cs for 2 1/2 years and i see alot of problems stem from imei mismatches .. i.e cusotmers not getting their card updates and besides wix mms wont work without the correct imei 80% of the time ....
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well buddy boy, i've work the retail store and now i'm a network engineer, and you're wrong. we test the network with mis-match imei's all the time. i change phones weekly and have no problems, ever. oh yeah, i work in the southeast. the carolinas.
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riddle me this batman why the hell is our top resolution for clarifiy interactions imei mismatch ?
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riddle me this, i haven't talk to a tech support rep that knew 1% much as i do. lol I had a tech support guy tell me about a month ago that text messaging went through GPRS. what idiots. 🤣
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well let me tell you what we do ! we fix the customers issues everyday and we know what works . so keep up that attitude.................asshole 🤣
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you can call me what you want, but i have work face to face with the customer in the store and on the rf side of things and the imei had nada to do with your signal. that only work with the esn not the imei. explain how i can use a sony ericsson w900i and never drop a call or have any call issues with the imei not being on my account. the problem is you cs reps are on the phone, you have no real experience with customers or the network. learn something, the debate with me. have a good night.
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more than 99% of the time an imei that is incorrect will have nothing to do with call quality, but in some cases of Data, an incorrect imei will cause issues. the billing system updates for a certain manufacture of phone, if someone knows enough to program our connection settings in a phone may be able to get away with it, but the average joe consumer doesn't and this does cause problems at times. but voice and text are generally not affected.
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"but voice and text are generally not affected."
Look i talk to 50-60 customers a day and i know what works for me imei mismatch will cause problems over a period of time ... 9 out of 10 xbm phones customer calls in saying "its doing the same thing" we need you new imei get it problem solved they never call back ..so i have to argue here
Look i talk to 50-60 customers a day and i know what works for me imei mismatch will cause problems over a period of time ... 9 out of 10 xbm phones customer calls in saying "its doing the same thing" we need you new imei get it problem solved they never call back ..so i have to argue here
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yeah, they just come into the store and yell at us because they didn't wanna call back again.
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THE BOX said:
"but voice and text are generally not affected."
Look i talk to 50-60 customers a day and i know what works for me imei mismatch will cause problems over a period of time ... 9 out of 10 xbm phones customer calls in saying "its doing the same thing" we need you new imei get it problem solved they never call back ..so i have to argue here
ok. and i worked help desk for 2 years. and i know that if a customer recieves an xbm phone for a replacement, 9 out of 10 times it's the SAME make and model. the imei is different but if the billing system thinks he is using a phone that he is, it's going to send the same updates. are you in customer support or tech? if you are not tech, get a hold of a tec...
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Voice most of the time wont be affected by imei, but sometimes it will cause issues, if there are known issues from manufacterers on phones, like recent issues with the LG phones and the vm icon, if the correct imei isnt on the account, the OTA fix wont be sent to that line, and so the issue never gets fix, but like other people have stated, most of the time the things most affected by imei mismatches is data oriented, i.e wix usage, mms and sms.
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lil_wayne_1029 said:
Its true Cingy is having fewer dropped calls but im having a horrible time hearing people while im on a call. Voices are gargled and im fed up and it seems whatever phone I use this happens so im taking suggestions what should do bfore i pay the etf.
Any help will be greatly appreciated.
I was having similiar issues - so I left Cingular as fast as I could. I've found a new home with a MUCH more reliable carrier.
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You should check into Sprint service for your area. Sprint as you know Sprint & Verizon use CDMA service which has a far better voice quality than GSM. Think of your phone like a radio in your car. As you drive quality of sound goes up and down as the signal is reflected, blocked, and then restored. GSM is like only using 1 frequency say 97.1 for example, and when you hit something that blocks this signal you start losing quality. CDMA is a full spectrum signal which means that the call is sent out by many different frequency types, and the best type is used. The reason i would check into sprint is due to the fact that they are the only carrier that owns and operates every tower on their map. Also Sprint is the only company that is all digit...
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Yes-You-Can said:...
You should check into Sprint service for your area. Sprint as you know Sprint & Verizon use CDMA service which has a far better voice quality than GSM. Think of your phone like a radio in your car. As you drive quality of sound goes up and down as the signal is reflected, blocked, and then restored. GSM is like only using 1 frequency say 97.1 for example, and when you hit something that blocks this signal you start losing quality. CDMA is a full spectrum signal which means that the call is sent out by many different frequency types, and the best type is used. The reason i would check into sprint is due to the fact that they are the only carrier that owns and operates every tower on their map. Also Sprint
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If you can't help 'lil Wayne' then don't spread your propaganda.
>>> The reason i would check into sprint is due to the fact that they are the only carrier that owns and operates every tower on their map.
ACTUALLY- Sprint sold some tower assests about two years ago and entered into an agreement just last month to dump 6300 towers through a 'lease back' option.
Wait- what's that living @ the base of the tower? another Troll... go back home and stop spreading wrong information.
>>> The reason i would check into sprint is due to the fact that they are the only carrier that owns and operates every tower on their map.
ACTUALLY- Sprint sold some tower assests about two years ago and entered into an agreement just last month to dump 6300 towers through a 'lease back' option.
Wait- what's that living @ the base of the tower? another Troll... go back home and stop spreading wrong information.
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thickjake said:
If you can't help 'lil Wayne' then don't spread your propaganda.
>>> The reason i would check into sprint is due to the fact that they are the only carrier that owns and operates every tower on their map.
ACTUALLY- Sprint sold some tower assests about two years ago and entered into an agreement just last month to dump 6300 towers through a 'lease back' option.
Wait- what's that living @ the base of the tower? another Troll... go back home and stop spreading wrong information.
dang it. why didn't remember that???
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i am glad you brought up the lease. If you look into the details you will find that the lease program was started under the company name Embargo. Embargo is a division of the Sprint land line company. The lease was started to allow funds for the buying of NEXTEL and all the affiliates tied with the name. You should really check to see what other divisions a company has before you state they are selling parts off. The same thing happen to HP computers when the bought out Compaq. The moved expenses to another branch of the company in order to allow for more available funds for the buy out.
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You should also tell the other cingular customers in the northern part of texas that have been dropped by cingular (aprox 80,000)due to the company having only a lease on the towers in that area. That lease went up December 1st, and from that day on customers are getting letters that state "This situation occurs with less than one percent of customers on Cingular Nation Plan, but when it happens, the costs to Cingular greatly increase. That's why this kind of usage is contrary to the tearms of your rate plan. You have 15 days to find a new carrier that can provide service in your area." Then the circle your contract stating that they only allow 50% of your min to be used in roaming. I was a cingular customer, but after i got this letter i st...
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Yes-You-Can said:...
You should also tell the other cingular customers in the northern part of texas that have been dropped by cingular (aprox 80,000)due to the company having only a lease on the towers in that area. That lease went up December 1st, and from that day on customers are getting letters that state "This situation occurs with less than one percent of customers on Cingular Nation Plan, but when it happens, the costs to Cingular greatly increase. That's why this kind of usage is contrary to the tearms of your rate plan. You have 15 days to find a new carrier that can provide service in your area." Then the circle your contract stating that they only allow 50% of your min to be used in roaming. I was a cingular cust
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The ‘lease back’ I am referring to is with Global Signal. They are a separate publicly traded company that has nothing to do with PCS or Sprint Landline/LD.
The fact is most carriers started getting out of the tower business several years ago. It makes more sense to sell some of your tower portfolio for an influx of cash and then lease it back.
It gets you out of the real estate and maintenance business.
Sprint does not own their entire network. In fact, large patches of the network and other operations in Texas, New Mexico, Oklahoma, Arizona, Colorado, Utah, Wisconsin, Minnesota, Missouri, Washington, Oregon, Arkansas, Kansas, Illinois, California, South Carolina, North Carolina, and Georgia are owned by another company that is a S...
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The fact is most carriers started getting out of the tower business several years ago. It makes more sense to sell some of your tower portfolio for an influx of cash and then lease it back.
It gets you out of the real estate and maintenance business.
Sprint does not own their entire network. In fact, large patches of the network and other operations in Texas, New Mexico, Oklahoma, Arizona, Colorado, Utah, Wisconsin, Minnesota, Missouri, Washington, Oregon, Arkansas, Kansas, Illinois, California, South Carolina, North Carolina, and Georgia are owned by another company that is a S...
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The affiliate you speak of that was controling that area was alamosa. If you would check Sprints web site, or even this site you would see that December of last yeah Sprint purchased that market back.
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Yes-You-Can said:
The affiliate you speak of that was controling that area was alamosa. If you would check Sprints web site, or even this site you would see that December of last yeah Sprint purchased that market back.
so any comment on my replies to your post?
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that is some bull, it is true that cdma is full spectrum(it spreads the call w/ a pseudo-codeword over a wide frequency), but gsm divides the call into timeslots at 4 milliseconds each.
cdma is no better than gsm than gsm is no better than cdma, they are simply two different ways of transmitting a call over the airways, gsm has the global advantage, try using your cdma phone in france. and sprint does not have an all digital network, sprints coverage map shows digital and analog coverage, which means they still support and maintain their archaic 850 AMPS!!! network, god, havent we moved to digital, why are people still using amps??? sprinxtel and vzw shows these large maps of coverage but if people pay attention, a good chunk of that is ...
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cdma is no better than gsm than gsm is no better than cdma, they are simply two different ways of transmitting a call over the airways, gsm has the global advantage, try using your cdma phone in france. and sprint does not have an all digital network, sprints coverage map shows digital and analog coverage, which means they still support and maintain their archaic 850 AMPS!!! network, god, havent we moved to digital, why are people still using amps??? sprinxtel and vzw shows these large maps of coverage but if people pay attention, a good chunk of that is ...
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None of the VZW network is analog we do show Extended network on our maps with a different color, and we do not say anything about digitall in thouse area's it's not our network so it doesn't matter.
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jcoberg10 said:
None of the VZW network is analog we do show Extended network on our maps with a different color, and we do not say anything about digitall in thouse area's it's not our network so it doesn't matter.
from verizonwireless.com
http://cache.vzw.com/images_b2c/maps/national/ac_sou ... »
(notice the verbiage in all CAPS)
IMPORTANT MAP INFORMATION
This map shows approximately where rates and coverage apply based on our internal data. Wireless service is subject to network and transmission limitations, including cell site unavailability, particularly near boundaries and in remote areas. Customer equipment, weather, topography and other environmental considerations associated with radio te...
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He also said that back in 2004... so you're going to try and knock someone for knowing their limitations and set goals for the company they run... by the end of this year, it will be a whole new ball game... and didn't verizon's ceo say 'why do people expect they can use their wireless phones in their house?'
oh, and T-Mobile... kind of like the 'Little Engine That Could'
oh, and T-Mobile... kind of like the 'Little Engine That Could'
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securitybreach said:
http://www.businessweek.com/magazine/content/05_45/b ... »
Actually he said it the end of 2005!!!!!
i'm never one to not admit when i'm wrong... i saw first hand what he said when we took over awe and thought that's what was being quoted... thank you.
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http://www.sptimes.com/2005/04/19/Business/Verizon_C ... »
Verizon Ceo (parent co. of VZW)
Made his comment in the middle of 2005
Verizon Ceo (parent co. of VZW)
Made his comment in the middle of 2005
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securitybreach said:
http://www.sptimes.com/2005/04/19/Business/Verizon_C ... »
Verizon Ceo (parent co. of VZW)
Made his comment in the middle of 2005
😁 I'm glad Ed Whicre doesn't say those types of things... 😕
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