This doesn't sound like raising the bar to me
Cingular discontinues area service
Lack of towers causes company to end contracts
March 22, 2006
The general assumption when cell phone customers sign up for a National Freedom plan is that the phone can be used nationwide.
However, Cingular customers around the state received letters on March 11 informing them their national service was being terminated.
According to the letter, many cell phone users were making more than 50 percent of their calls on other carriers’ networks.
Local Cingular users soon learned this included calls made in or around Mount Pleasant because the nearest Cingular tower is located in Midland.
“I have two kids who go to Central Michigan University and we specifically asked about coverage befor...
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Lack of towers causes company to end contracts
March 22, 2006
The general assumption when cell phone customers sign up for a National Freedom plan is that the phone can be used nationwide.
However, Cingular customers around the state received letters on March 11 informing them their national service was being terminated.
According to the letter, many cell phone users were making more than 50 percent of their calls on other carriers’ networks.
Local Cingular users soon learned this included calls made in or around Mount Pleasant because the nearest Cingular tower is located in Midland.
“I have two kids who go to Central Michigan University and we specifically asked about coverage befor...
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even better go to tmobile where u get more for your money, and if you had cingular phones you can use it with tmobile just get it onlocked. 😁
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tmolover196 said:
even better go to tmobile where u get more for your money, and if you had cingular phones you can use it with tmobile just get it onlocked. 😁
oh yea. on cingular's map, all m2m minutes apply... where does m2m t-mobile minutes NOT apply? Oh, and where will data not work?
Cingular, The Allover Network... ring a bell??? It means all one coverage map... Voice, data and even m2m is all one map...
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this has already been discussed in this forum. all carriers have the same clause.
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I have been working in the cellular industry for almost 5 years now, and it CLEARLY states in any contract that if more than 50 % of your calls are placed on another carrier's service for 3 consecutive months, the carrier reserves the right to terminate service. So quit crying. And get over it.
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yea, people need to read the disclosures.. it also says companies dont 100% guarantee coverage. (especially in-doors)
people whine too much.
people whine too much.
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😁
just dont get why people complain when its in their contract.. they dont like it- move on!
just dont get why people complain when its in their contract.. they dont like it- move on!
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That or truly read their contract before they sign it. Instead of saying yeah whatever, then come back and bitch about this or that when something doesn't go your way.
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wow!!!!!!!!!!!! Now that's what I call true customer service!!!! Sorry that we don't have coverage in your areas other wise we would show you the true I.deal C.ustomer E.xperience.!!!
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I rest all of my previous cases. No further questions. Please reference posts, "T-mobile coverage equivelant to Cingular", "The controversial wireless spokesman", and "Sorry Cingular T-mobile dominates accordng to JD Power."
Thank you
Thank you
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no where on cingulars coverage map does it even attempt to tell customers where they will be on someone elses network! you can't blame the customer for this. how are they suposed to know what is cigular and what is not. if it's not show or told to them. And cingular should have some sort of policy for their equipment...as long as it's in good condition take it back and sell it refurb.
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Excellent point too. On T-Mobile's site, I can see where I would be roaming and where I would be on T-Mobile's network.
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lefteyeiu2006 said:
Excellent point too. On T-Mobile's site, I can see where I would be roaming and where I would be on T-Mobile's network.
really? where is that? it shows all one map, it doesn't show where you are or aren't roaming.
http://www.t-mobile.com/coverage/ »
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they have a little legend to their map. It shows 850 megahurtz roaming, and it shows digital roaming. Take a good looong look at the map...and then tell me what kind of pizza you like. I got a supreme for me, a plain cheese for securitybreach. Do I hear a pepperoni pizza for anyone????!
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lefteyeiu2006 said:
they have a little legend to their map. It shows 850 megahurtz roaming, and it shows digital roaming. Take a good looong look at the map...and then tell me what kind of pizza you like. I got a supreme for me, a plain cheese for securitybreach. Do I hear a pepperoni pizza for anyone????!
i did look again! thank you. THE WHOLE MAP IS ROAMING!!!
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Hello Moto said:lefteyeiu2006 said:
they have a little legend to their map. It shows 850 megahurtz roaming, and it shows digital roaming. Take a good looong look at the map...and then tell me what kind of pizza you like. I got a supreme for me, a plain cheese for securitybreach. Do I hear a pepperoni pizza for anyone????!
i did look again! thank you. THE WHOLE MAP IS ROAMING!!!
Thats right, they do, which GSM company do they rent tower space from , since there are so many in the good ole USA, oh yeah thats right Cingular! 😈 😈 😈
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jcoberg10 said:
no where on cingulars coverage map does it even attempt to tell customers where they will be on someone elses network! you can't blame the customer for this. how are they suposed to know what is cigular and what is not. if it's not show or told to them. And cingular should have some sort of policy for their equipment...as long as it's in good condition take it back and sell it refurb.
You have a good point, but here is where you will see, let's say for a example the zip code is 10035, and shows we don't offer service there.
Just an example___ then what customers will do is say they live in zip code 10078,where they offer coverage, the customer will go to that area buy service through ...
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I like you. You should advertise along side Catherine Zeta Jones in the T-Mobile commercials.
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https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
Yea go to T-Mo where you could get used to using a landline! 🤣
Yea go to T-Mo where you could get used to using a landline! 🤣
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Omg!!! You quoted me! I am telling my mommmie....waaaaaaahhhhhh!!! boo hiss, hate hate...and other troll language...
Ok, so let's go grab a pizza and get on with life. What toppings do you like?
Ok, so let's go grab a pizza and get on with life. What toppings do you like?
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How do you have the balls to refer to someone as a troll when you are in a Cingy forum preaching how great Tmo is and that the poster needs to switch.
I actually prfer just plain cheese
I actually prfer just plain cheese
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Ok... So plain cheese pizza for you, and a supreme pizza for me, are you ok if I make them both stuff-crust pizzas? (I love stuffed crust!!!)
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Yeah it's true that most if not all the cell companies have that clause in their contract... I just haven't heard of anyone enforcing this enmasse in this manner!
Frankly, I was shocked when I first started getting the calls for this. I work for another carrier, and people were calling after getting these types of letters, so I've known about this for some time.
But when I was working for AT&T and then Cingular -- in training how many times did they tell us that every time a customer has a bad experence he or she usually tells about 11 other people on adverage. This is a huge PR mistake, and I think it's a serious misstep in trying to rebuild Cingular's customer service reputation (isn't that one of the R's? Christ!)
Frankly, I was shocked when I first started getting the calls for this. I work for another carrier, and people were calling after getting these types of letters, so I've known about this for some time.
But when I was working for AT&T and then Cingular -- in training how many times did they tell us that every time a customer has a bad experence he or she usually tells about 11 other people on adverage. This is a huge PR mistake, and I think it's a serious misstep in trying to rebuild Cingular's customer service reputation (isn't that one of the R's? Christ!)
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Well, I understand your point of view but it HAS to be done. Some of these customers were on $49.99 plans (unlimited calling) I have seen the lists of the plp who we call. And I'm telling you man! IT IS CRAZY!!! One of my co-workers was assinged to this campaing and he showed me just some of these customers. There were customers who cost us $1000- $1500 A MONTH!!!
Now, do the math. cust pays $49.99+taxes and all that. And he ends up costing US $1000=$1500 on roaming calls???? I don't think so! That customer has to go! 😡
Now, do the math. cust pays $49.99+taxes and all that. And he ends up costing US $1000=$1500 on roaming calls???? I don't think so! That customer has to go! 😡
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Anxiovert said:
Well, I understand your point of view but it HAS to be done. Some of these customers were on $49.99 plans (unlimited calling) I have seen the lists of the plp who we call. And I'm telling you man! IT IS CRAZY!!! One of my co-workers was assinged to this campaing and he showed me just some of these customers. There were customers who cost us $1000- $1500 A MONTH!!!
Now, do the math. cust pays $49.99+taxes and all that. And he ends up costing US $1000=$1500 on roaming calls???? I don't think so! That customer has to go! 😡
right... and the cause wasn't because of cingular. most people were people that moved after signing up with us. the other was smaller companies not renewing contracts with...
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Hello Moto said:...Anxiovert said:
Well, I understand your point of view but it HAS to be done. Some of these customers were on $49.99 plans (unlimited calling) I have seen the lists of the plp who we call. And I'm telling you man! IT IS CRAZY!!! One of my co-workers was assinged to this campaing and he showed me just some of these customers. There were customers who cost us $1000- $1500 A MONTH!!!
Now, do the math. cust pays $49.99+taxes and all that. And he ends up costing US $1000=$1500 on roaming calls???? I don't think so! That customer has to go! 😡
right... and the cause wasn't because of cingular. most people were people that moved after signing up with us. the other was smaller
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The reason was stated on the letter. It basically says: You are roaming too much off our network, we have to let you go (in a nut shell)
Then when the cust gets a call from a rep they explain the letter and answer any questions they may have. This is a very sensitive campaing and only 5-6 plp call on it. Last time we had this campaing in my call center we only called 150 accounts. As you can imagine these cust are NOT happy. But we have to inform them that if they want to keep their number, they have to find a carrier quickly before we cut them off. (as you know, if they don't port out before the account is cancelled than number is gone)
Then when the cust gets a call from a rep they explain the letter and answer any questions they may have. This is a very sensitive campaing and only 5-6 plp call on it. Last time we had this campaing in my call center we only called 150 accounts. As you can imagine these cust are NOT happy. But we have to inform them that if they want to keep their number, they have to find a carrier quickly before we cut them off. (as you know, if they don't port out before the account is cancelled than number is gone)
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What frustrates me the most about this, is that people don't want to take any responsibility. I admit, when I heard this, I thought, "Great, how else can Cingular screw people over." But then you have to stop and think about everything it takes to operate such a large company and such a complex technology. I get a lot of customers who complain about service, but they live in old metal framed homes from way back when, or other similar circumstances where people just don't understand the technology but think they do. Long story short: READ THE FINE PRINT! I know of several Cingular stores taking the proactive approach of highlighting the 50% rule, activation and upgrade fees, the no guarantee of service and other such important points in the t...
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