Stupid Comments from stupid people
These are the top five comments made by wireless customers that annoy the crap out of me:
1. "Thats how they get you!:
- Who is getting you exactly? It is not like you are on a hidden camera show and the second you sign the contract a crew of people come out of the woodworks saying "Ohhh They got you good!!! To get a discount on a phone you have to sign a contract!!! WITH THE WHOLE WORLD WATCHING!!!"
2. "I pay $200 to Cingular every month"
- Well Mr/Ms Customer, its not like thats a donation. You are getting wireless service in return. Its the exchange or money for services, in a free market, its called capitalism, WELCOME TO AMERICA!
3. (When asked for their phone number) "Psht! Guh! Uhuh! I dont know my number. Its not...
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1. "Thats how they get you!:
- Who is getting you exactly? It is not like you are on a hidden camera show and the second you sign the contract a crew of people come out of the woodworks saying "Ohhh They got you good!!! To get a discount on a phone you have to sign a contract!!! WITH THE WHOLE WORLD WATCHING!!!"
2. "I pay $200 to Cingular every month"
- Well Mr/Ms Customer, its not like thats a donation. You are getting wireless service in return. Its the exchange or money for services, in a free market, its called capitalism, WELCOME TO AMERICA!
3. (When asked for their phone number) "Psht! Guh! Uhuh! I dont know my number. Its not...
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The one that gets me is and this actually happened maybe 30minutes ago...
What?? I have to put a deospit down?
-Well yes for your credit class it just means you don't have any established credit.
What kind of %*$& is that? Now I need established credit in order to get a contract?
-I'm sorry, but you do. It's just to make sure you pay the bills of the usage. And you get your deposit back later on.
It's like you have to explain to them, even ultilty companies do a credit check just to make sure you don't have any late payments on anything or an outstanding balance.
What?? I have to put a deospit down?
-Well yes for your credit class it just means you don't have any established credit.
What kind of %*$& is that? Now I need established credit in order to get a contract?
-I'm sorry, but you do. It's just to make sure you pay the bills of the usage. And you get your deposit back later on.
It's like you have to explain to them, even ultilty companies do a credit check just to make sure you don't have any late payments on anything or an outstanding balance.
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Me, I'm always a fan of the following exchange:
Me: "May I have the phone number you wanted me to take a look at?"
Cust: "XXX-XXX-XXXX"
Me: "My system didn't seem to recognize that number, did I have that right? (Here, I read them back their number)."
Cust: "Oh, wait! Did you need the Cell Phone number?"
Me: "..."
What I'm thinking: 'This is a Cingular store. Why the hell would I care what your home phone number might be?!? When you call your bank and they ask for your account number, do you give them your frequent flyer account number? Yeesh!'
Me: "May I have the phone number you wanted me to take a look at?"
Cust: "XXX-XXX-XXXX"
Me: "My system didn't seem to recognize that number, did I have that right? (Here, I read them back their number)."
Cust: "Oh, wait! Did you need the Cell Phone number?"
Me: "..."
What I'm thinking: 'This is a Cingular store. Why the hell would I care what your home phone number might be?!? When you call your bank and they ask for your account number, do you give them your frequent flyer account number? Yeesh!'
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Ok, ok, ok... how about this one:
"LG? 🤨 Who makes that?"
Me: 🙄 😡 😡 lol "LG!!!!"
"LG? 🤨 Who makes that?"
Me: 🙄 😡 😡 lol "LG!!!!"
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No, actually LG is LG. Lucky and Goldstar are just the companies that combined to make the company. Officially, their name is LG, it doesn't stand for anything.
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It stands for "Life's Good"...
Go to the website and see for yourself.....
🤣
Go to the website and see for yourself.....
🤣
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"Life's Good" is their slogan, or catchphrase... whatever you call it. That companies name is strictly LG. I've researched this through press releases and such.
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How about
Customer: what kind of camera does this phone have.
Me: it has a standard vga camera
Customer: (condescending laugh) hahaha, so your saying you dont know.
Me: Noooooooooooo, I said it has a standard vga camera, just because you dont know what vga means doesnt mean you have to be an ass.
Customer: what kind of camera does this phone have.
Me: it has a standard vga camera
Customer: (condescending laugh) hahaha, so your saying you dont know.
Me: Noooooooooooo, I said it has a standard vga camera, just because you dont know what vga means doesnt mean you have to be an ass.
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IMthecustomer said:
I would like to know what you do for the $18 Mr. Cingular?
It's more like a processing fee. It keeps us in business; I guess 👀
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its a bullshit charge if you ask me, do any other companys charge upgrade fees? maybe im not really sure.
regardless charging your customers to get a new phone is rediculous they are signing a new two year agreement with you when they do it that should be good enough.
regardless charging your customers to get a new phone is rediculous they are signing a new two year agreement with you when they do it that should be good enough.
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I work in a 20K BB (small store) our wireless which sells Sprint/Verizon/Cingular is merged with the computer department and because of which there are only a handful of people who care about cell phones. But it also means we have Cingular Phones right next to Verizon phones and Sprint phones. Cingular and Verison each have their own versions of the razrs with differnt colors but I get this a lot.
"I want to sign up with Verizon, and I want that pink razr right there (points at the cingular one)"
Me:"I am sorry, that phone uses GSM technology while verizon uses CDMA technology, the phone will not work on verizons network."
Customer:*confused look*
Me:"Basically what is inside that phone isn't the same as what is inside that phone...
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"I want to sign up with Verizon, and I want that pink razr right there (points at the cingular one)"
Me:"I am sorry, that phone uses GSM technology while verizon uses CDMA technology, the phone will not work on verizons network."
Customer:*confused look*
Me:"Basically what is inside that phone isn't the same as what is inside that phone...
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I used to work for Best Buy as well in the cellular (though it was it's own department) and I would get that all the time. Except I had that with the hurdle of a thick Indian, or Chinese accent (predominantly foreign population in the area). Needless to say, I don't miss it.
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Ill join in, I work in a call center doing customer care.
Every day customers call me becuase their bill is "too high" so Verizon Wireless obviously must of made a mistake, Ill pull up the bill explain that the reason their bill is high is becuase they had a 5$ late fee for their past due balance that still is owed. plus they exceeded their minutes by 400 minutes at 40c a minute thats like 4 million dollars.
Customer: "I have been with verizon for 26 years and i pay 200$ a month and iv never gone over my minutes obviously theres been a mistake and you better fix it"
so ill do some research see that the calls were valid advise the customer of #min to check usage and that if they notice they are going over their minutes they can call ...
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Every day customers call me becuase their bill is "too high" so Verizon Wireless obviously must of made a mistake, Ill pull up the bill explain that the reason their bill is high is becuase they had a 5$ late fee for their past due balance that still is owed. plus they exceeded their minutes by 400 minutes at 40c a minute thats like 4 million dollars.
Customer: "I have been with verizon for 26 years and i pay 200$ a month and iv never gone over my minutes obviously theres been a mistake and you better fix it"
so ill do some research see that the calls were valid advise the customer of #min to check usage and that if they notice they are going over their minutes they can call ...
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hahaha... Yeah I dont get it. Mr customer manages to use a million minutes (more than one per call) and says he gets no signal anywhere! BS. Thats why you have 30 and 40 minute calls to so and so.... Im going to cancel etc etc Well mr. or mrs customer you will then unfortunately you will be charged an ETF because you have not fulfilled your contract. "WHAT!?!?!? I never aggreed to that!" I have your signature on a conract in front of me and you also agreed to the terms and conditions by phone before you were allowed to make or receive calls whn you first got your phone. "Well this is rediculous. Im going to tell all my friends I hate cingular blah blah bkah......" Anyone and everyone should pay attention to what they are signing. Whether it ...
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Ooh ooh I like this thread!
I just had this one happen now, but it happens all the time over here-
Cust: Grrr.. I'm angry and my phone is broken! (Throws phone down on desk and glares at me as if I somehow snuck into their home at night and broke their phone).
Me: Well what seems to be the trouble?
Cust: The damn thing won't turn on!
Me: (Pushes power button) It seems to be working now...
Cust: I hate this phone!
Me: Well I'm sorry to hear that, can I help you with anything else?
Cust: No. (Walks out door)
Now honestly, I don't care if people own electronic equipment and don't know how to use it- that's their business, but if you don't know how something works (as these people clearly don't), WHY wou...
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I just had this one happen now, but it happens all the time over here-
Cust: Grrr.. I'm angry and my phone is broken! (Throws phone down on desk and glares at me as if I somehow snuck into their home at night and broke their phone).
Me: Well what seems to be the trouble?
Cust: The damn thing won't turn on!
Me: (Pushes power button) It seems to be working now...
Cust: I hate this phone!
Me: Well I'm sorry to hear that, can I help you with anything else?
Cust: No. (Walks out door)
Now honestly, I don't care if people own electronic equipment and don't know how to use it- that's their business, but if you don't know how something works (as these people clearly don't), WHY wou...
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oh oh oh oh!
cust: My phone won't turn on
me: (takes the battery off the phone) well, there seems to be indication that the phone was saturated in some kind of liquid.
cust: why would that make the phone not turn on?! (obviously irritated)
me: (obviously irritated too) well, since the phone IS an electonic, any type of liquid damage in the phone can ruin the it.
cust: that's just ridiculous.
me: would you throw your ipod in the pool?
csut: no, that's just stupid. i wouldn't want it to get wet and break (light still not turning on in his head)
me: same concept.
and the funny thing is that customer is still pissed at us because they are too stupid to realize that the phone is an electronic and if it gets wet, there is a po...
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cust: My phone won't turn on
me: (takes the battery off the phone) well, there seems to be indication that the phone was saturated in some kind of liquid.
cust: why would that make the phone not turn on?! (obviously irritated)
me: (obviously irritated too) well, since the phone IS an electonic, any type of liquid damage in the phone can ruin the it.
cust: that's just ridiculous.
me: would you throw your ipod in the pool?
csut: no, that's just stupid. i wouldn't want it to get wet and break (light still not turning on in his head)
me: same concept.
and the funny thing is that customer is still pissed at us because they are too stupid to realize that the phone is an electronic and if it gets wet, there is a po...
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I kind of liked this one:
Me: "Ma'am, in order to continue with your claim you will need to file a police report."
Woman: "Where do I get one of those?"
Me: "Well ma'am, you'll need to contact the police."
Woman: "Oh. Do they have some kind of station or something where I could go in instead of just calling 911?"
Me: Yes, ma'am, I'm sure there is some kind of police station near you.
Me: "Ma'am, in order to continue with your claim you will need to file a police report."
Woman: "Where do I get one of those?"
Me: "Well ma'am, you'll need to contact the police."
Woman: "Oh. Do they have some kind of station or something where I could go in instead of just calling 911?"
Me: Yes, ma'am, I'm sure there is some kind of police station near you.
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Liquid damage...
I had a customer buying a retial priced phone because his somehow got soaked in motor oil.
he had no insurance, was willing to pay for a new phone, and the phone was dripping oil all over my counter.
"how did it happen?"
"i don't even know, that phone's never been near oil"
it's not like he was trying to fraud me, he could have told me.
my all time personal favorite though is the "bundle pack" listed on our 2x7's.
"so this phone is 100 dollars?"
"yes ma'am"
"well, i think i'll get the BT headset, charger and case for 110 then"
😕
I had a customer buying a retial priced phone because his somehow got soaked in motor oil.
he had no insurance, was willing to pay for a new phone, and the phone was dripping oil all over my counter.
"how did it happen?"
"i don't even know, that phone's never been near oil"
it's not like he was trying to fraud me, he could have told me.
my all time personal favorite though is the "bundle pack" listed on our 2x7's.
"so this phone is 100 dollars?"
"yes ma'am"
"well, i think i'll get the BT headset, charger and case for 110 then"
😕
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I had a customer the other day call in, he was yelling and screaming at me claiming we turned off his phone. He had just called to make payment arrangements like the day or two before. The CFS rep told him that we wouldn't turn off his phone as long as he made the payment on the day he stated. Well the next day the phone was "turned off". He wouldn't let get a word in edgewise, after about 5 mins of screaming, I asked for his phone number which he gave me. I pulled up his account and lo and behold his account was still active. I tried to explain to him that we did not turn off his phone, but he started screaming again saying he was tired of our bullsh*t and was going to cancel as he couldn't make a call cause his phone was locked. An...
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I think that my favorite right now is when customers get upset about the upgrade fee. "Why are they charging me to upgrade my phone when I've had service for XX years?! I'll just go to Sprint or Verizon or someone else if I have to pay that ridiculous fee!"
Sir, I understand that you think that the fee is "ridiculous." Quite frankly, I think the same thing myself. But I have no control over what Cingular does or doesn't charge. I am here to help you pick out your phone, renew your contract, ring you out, and try to add on features for you that I fell may be helpful for you. As for going to another carrier, look for at least a $35 activation charge. Oh! BTW, Sprint, Nextel, and Verizon all charge $36 upgrade fees, so, $18 isn't looking tha...
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Sir, I understand that you think that the fee is "ridiculous." Quite frankly, I think the same thing myself. But I have no control over what Cingular does or doesn't charge. I am here to help you pick out your phone, renew your contract, ring you out, and try to add on features for you that I fell may be helpful for you. As for going to another carrier, look for at least a $35 activation charge. Oh! BTW, Sprint, Nextel, and Verizon all charge $36 upgrade fees, so, $18 isn't looking tha...
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We at Verizon DO NOT CHARGE ANY FEE TO UPGRADE! UPGRADING IS FREE AT VERIZON!
Please have your facts straight when dealing with customers
Please have your facts straight when dealing with customers
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You do not need to yell..... I am sorry if I gave a customer misinformation. At any rate, they still upgraded with me.
They aren't your customers to deal with, they are my customers to retain. If I need to tell them that VZW and everyone else also charges an upgrade fee, I will. Some people may not agree with that, but it happens everyday at every store.
Sorry you couldn't get my commission.
They aren't your customers to deal with, they are my customers to retain. If I need to tell them that VZW and everyone else also charges an upgrade fee, I will. Some people may not agree with that, but it happens everyday at every store.
Sorry you couldn't get my commission.
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I didn't want your commission but keep lying to them and eventually I will get it!
I just wanted you to have your facts straight
I just wanted you to have your facts straight
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1. A man from India walks into the store upset because of a high bill that had phone calls to India.
Customer: I never made those calls!
Me: Ok, lets pull up your account and see whats going on.
Customer: I only call around this area, you guys always pull crap like this!
Me: Well, Sir are you from India?
Customer: Yes
Me: Do you have family from India?
Customer: Yes
Me; just so I understand you correctly, you are from India, you have family in India, yet we created phone calls to India and attached them to your bill.
Customer: Exactly.
I was laughing so hard at this point internally that I exused myself into the back.
Moron.
2. I also hate it when customers come storming in, and without saying anything th...
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Customer: I never made those calls!
Me: Ok, lets pull up your account and see whats going on.
Customer: I only call around this area, you guys always pull crap like this!
Me: Well, Sir are you from India?
Customer: Yes
Me: Do you have family from India?
Customer: Yes
Me; just so I understand you correctly, you are from India, you have family in India, yet we created phone calls to India and attached them to your bill.
Customer: Exactly.
I was laughing so hard at this point internally that I exused myself into the back.
Moron.
2. I also hate it when customers come storming in, and without saying anything th...
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my favorite is:
You mean to tell me they expect me to keep this phone for 2 years 😳 .............okay so what do i gotta do to get another one? i call them and they said it will be $180 for the cheapest.....I AINT TRYNA PAY THAT!!!!!!
You mean to tell me they expect me to keep this phone for 2 years 😳 .............okay so what do i gotta do to get another one? i call them and they said it will be $180 for the cheapest.....I AINT TRYNA PAY THAT!!!!!!
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I work at a Cingular store and live in the Kansas City area, where the Sprint corporate HQ is. We always get a lot of ppl who are mad because of coverage, upgrades, whatever.... I have posted this previously in another thread because she just irked the snot out of me. Anyhow, this is from a lady who came in the other day:
This lady came into the store the other day and was being a b***h because she didn't want to pay the upgrade fee. "Well, I had dinner with the president of Sprint last night. I don't think that he would appreciate his friend being charged for this. And I'm sure that he can make it so that I don't hav to pay an activation fee by switching over to Sprint." And I said "OMG! You had dinner with Gary Forsee?!" She looked stun...
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This lady came into the store the other day and was being a b***h because she didn't want to pay the upgrade fee. "Well, I had dinner with the president of Sprint last night. I don't think that he would appreciate his friend being charged for this. And I'm sure that he can make it so that I don't hav to pay an activation fee by switching over to Sprint." And I said "OMG! You had dinner with Gary Forsee?!" She looked stun...
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Im sure the president of Sprint wouldnt appreciate his "friend" being a cingular customer.
Its kind of like, one of those things where customers talk about how greener the grass is on the other side...yet they never jump the fence.
"Sprint this, Verizon that, Cingular sucks!" Well Mr/Mrs Customer, I know if I was so unhappy with my wireless service I would simply switch carriers. F**CKING SWITCH ALREADY!!! DONT COME IN HERE JUST TO ARGUE WITH PEOPLE!!!
Sure these customers are on contracts, but its not like their hands are tied, $175 bucks gets them free and then they can choose which carrier would suit them best. No Mr/Mrs Customer, you didnt HAVE to sign that contract, you wanted a cheap phone so you signed it. No one held...
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Its kind of like, one of those things where customers talk about how greener the grass is on the other side...yet they never jump the fence.
"Sprint this, Verizon that, Cingular sucks!" Well Mr/Mrs Customer, I know if I was so unhappy with my wireless service I would simply switch carriers. F**CKING SWITCH ALREADY!!! DONT COME IN HERE JUST TO ARGUE WITH PEOPLE!!!
Sure these customers are on contracts, but its not like their hands are tied, $175 bucks gets them free and then they can choose which carrier would suit them best. No Mr/Mrs Customer, you didnt HAVE to sign that contract, you wanted a cheap phone so you signed it. No one held...
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I usually hate to b*tch about customers but since no one menthoned this one before ... here it comes, The most annoying comment of all. It happens when u tell them that they need to put down 500$ deposit or that their bill is 700$ not because T mobile made a mistake but because they went over their minutes. they turn at u with that stupid look of complete ignorence and say " ARE U SERIOUS"........... No I am just f*cking saying this to joke around. I don't even work here I just took over the store just to fool as many people as a I can in One Day ma'am. what do u think ...ahhhhh. Second most annoying is: Guy comes into my store . U know one of those.. red face,spits when he talks and shouts on the top of his lungs "My phone dosn't work bl...
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Okay, okay, I also hate to whine about customers becaus I am in the customer service line of work, but why do customers refer to me collectively as "You guys?" I realize that I am the face of T-Mobile to them, but do they actually think I a)put the phone bills together b)send out the warranty replacements or refurb the phones myself c)have any control over our rate plans or coverage? It makes me so annoyed I can't even respond to the question. My preferred response is usually, "Oh yeah, I remember doing that, did I make a mistake?" 🤨
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