Cingular cutting non-home accounts?
I'm curious as to if any of you have seen or heard anything about the letters we've come across for Cingular customers in our area. It appears over the past few months that a number of Cingular customers that reside in non-Cingular home areas have been contacted via mail and have been told they were going to be deactivated. We have a major university and large military base in our area so many of these customers are transplants from another town.
I work for a competing carrier and our reps have seen a number of these customers, and some of them have become our new customers.
Just curious if anyone can back this up and if so, do you know why Cingular has done this?
Thanks!
I work for a competing carrier and our reps have seen a number of these customers, and some of them have become our new customers.
Just curious if anyone can back this up and if so, do you know why Cingular has done this?
Thanks!
...
If u live in an area that Cingular does not have service and u use a roaming partner for more than 50% of your minutes. Then u would receive a letter sating u will be activated. This is a clause in every cell phone companies contract.
...
Wow...did not know that. Kind of a bum deal for examples like students and soldiers. I guess the easy solution would be to simply use another permanent address...
...
My understanding is it has nothing to do with your address. I believe it has everything to do with how much roaming you use. Even though Cingular has the no roaming plans, when you roam on non-Cingular contracted towers, they still foot the bill for roaming minutes. If you use more than 50% of your plan minutes on roaming calls, after 3 months, Cingular will drop your service via a letter.
I'm not a rep, I just read this in another post on this forum for a way to get out of your contract without paying an ETF. Just find a roaming tower and call the Movie Phone line or something and let your phone stay connected overnight. After three months, they'll drop you instead of you dropping them.
I'm not a rep, I just read this in another post on this forum for a way to get out of your contract without paying an ETF. Just find a roaming tower and call the Movie Phone line or something and let your phone stay connected overnight. After three months, they'll drop you instead of you dropping them.
...
As others have stated it has to do with your roaming usage and whether you live OUTSIDE a Cingular area. Here in West Texas we have towers in the major metro areas but none in the rural areas. Cingular is willing to eat the roaming charges for customers who live or work in the metro areas and need occasional use in roaming areas. They are not willing to eat the roaming charges for customers who do not live in the metro area (people who travel here to get service because their rural carrier has poor plans, etc.). Those customers who were cancelled has roaming bills that far exceeded the revenue they paid to Cingular. In many cases customers had roaming bills in the $300-$500 range yet were on a $59.99 plan.
This move will allow Cingul...
(continues)
This move will allow Cingul...
(continues)
...
