Is the lawsuit really unexpected???
Here are just a few things that Cingular has done over the last two years to "Raise the Bar":
Limit customer's choices of equiment and rate plans to discourage customers from remaining on former AT&T plans. A.K.A. "Force Migration" to Cingular service.
Oh yeah, does anyone remember the $18 migration fee (for each line)?
Rollover - Now, if you change your rate plan, you can only keep your rollover minutes equal to the minutes in the new plan. (i.e. you have 3000 rollover minutes and want to change to a 39.99 plan w/ 450 minutes, then you only keep 450 of you 3000 rollover balance)
Roaming - customer's that use too many minutes on other carriers networks are being cancelled, without a choice. Also, customers that use too many minu...
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Limit customer's choices of equiment and rate plans to discourage customers from remaining on former AT&T plans. A.K.A. "Force Migration" to Cingular service.
Oh yeah, does anyone remember the $18 migration fee (for each line)?
Rollover - Now, if you change your rate plan, you can only keep your rollover minutes equal to the minutes in the new plan. (i.e. you have 3000 rollover minutes and want to change to a 39.99 plan w/ 450 minutes, then you only keep 450 of you 3000 rollover balance)
Roaming - customer's that use too many minutes on other carriers networks are being cancelled, without a choice. Also, customers that use too many minu...
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It seems like there is a recurrent theme in your post. For some reason, you seem to think that Cingular should not be focusing on giving their customers the best possible service but on giving the customer the best possible deal.
Why does it surprise you that Cingular cares about their bottom line? The whole sacrificing one's bottom line for market share (ala ATTWS) doesn't work. Look at Verizon Wireless. Verizon Wireless has never been any more generous than it had to be and look how well they are doing.
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Why does it surprise you that Cingular cares about their bottom line? The whole sacrificing one's bottom line for market share (ala ATTWS) doesn't work. Look at Verizon Wireless. Verizon Wireless has never been any more generous than it had to be and look how well they are doing.
wadek said:...
Retirement of the 99.99 unlimited plan. Many of these former AT&T Wireless customers were misled into thinking they could keep this plan as long as they wanted. They are now being forced to upgrad
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as for cancelling people who use too much roaming, read every other carriers contracts. they all say the same thing. if you use more than 50% of your minutes roaming for more than a few months, anyone is going to cancel you. thats business. i agree with sangyup81, why should a business forfeit money for customers who are (in some cases) losing them money?
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wadek said:
Here are just a few things that Cingular has done over the last two years to "Raise the Bar":
Limit customer's choices of equiment and rate plans to discourage customers from remaining on former AT&T plans. A.K.A. "Force Migration" to Cingular service.
They could still buy TDMA and GSM equipment for blue accounts, just not from Cingular.
Oh yeah, does anyone remember the $18 migration fee (for each line)?
Hmmm, Cingular charged this to ALL customers who upgraded to new equipment before and after the merger. Blue customers were not singled out in any way.
Rollover - Now, if you change your rate plan, you can only keep your rollover minu...
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the TDMA fee is happening to the Washington-Baltimore market
I got the announcement on CSP
Perhaps Texas is not ready for the TDMA fee?
I got the announcement on CSP
Perhaps Texas is not ready for the TDMA fee?
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Texas has so few TDMA customers they probably don't care about it. They are also sending out mailers with a $100 MIR to TDMA customers as an incentive to upgrade to a RAZR. They can't do it to a customer under contract but I doubt there are any TDMA customers left under contract. Last TDMA handset sold here was in May of 2004.
What is funny is this is done is all kinds of industries. When your lease on your home or apt. is up your rent is subject to being raised. There is nothing shady about this but of course those who look for trouble always find it.
What is funny is this is done is all kinds of industries. When your lease on your home or apt. is up your rent is subject to being raised. There is nothing shady about this but of course those who look for trouble always find it.
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hopefully, there will be fewer customers affected by the TDMA shutdown that's going to happen in a couple years as a result of this fee
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texaswireless said:...
"They could still buy TDMA and GSM equipment for blue accounts, just not from Cingular."
I was stating that Cingular was limiting customer's options. Do you disagree? Yes, they could buy used or unlocked phones on EBAY. Now, that's an option
"This is not even a complaint in the lawsuit nor does it effect any significant amount of customers. AND Cingular will restore rollover minutes to those who find it unfair if they are even effected in the first place. Most customers with THAT many rollover minutes aren't using them anyways. These aren't frequent flier miles AND Cingular stated they would expire at some point. Customers had no expectation what they saved would be around forever."
I
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