Working in a call center and being intimately familiar with the billing systems, I know lots of work arounds, but since I'm not on the phones anymore, I've been wondering about something: Is there no way to simply avoid the system upgrade? I'm not sure how relevant this would be, but if someone needed to upgrade, and I (for whatever reason) decided to bend policy, I could simply order them the phone using the "phone only" option, bill them the price, then manually extend their contract in the system. I just checked my permissions, and I could still do that easily, is it not possible to do something like that in a store?