My upgrade situation
I'm on a family plan, $69.99 with 3 $9.99 lines. We pay $120 a month. We are never late or anything on payments. I have been with Cingular for 5 years. We live in south Dallas and NEVER roam. Most of our minutes, however, are to other Cingular customers.
I went to a local Cingy store to check out the cu500, which I love, and one of the workers told me it says "EON" on our account, which I believe is 'excessive off network.' He told me that is serious and that some customers have been canceled because of this EON...is this true? We NEVER are in areas though in which we have to roam.
Well, none of the 4 lines on our plan are eligible for an upgrade. Are we being "punished" in a way for making the majority of our calls to other...
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I went to a local Cingy store to check out the cu500, which I love, and one of the workers told me it says "EON" on our account, which I believe is 'excessive off network.' He told me that is serious and that some customers have been canceled because of this EON...is this true? We NEVER are in areas though in which we have to roam.
Well, none of the 4 lines on our plan are eligible for an upgrade. Are we being "punished" in a way for making the majority of our calls to other...
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If you can give me some zip codes of places you make calls often, I'll see what the network looks like down there. It shouldn't say EON if it's for a reason other than that.
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What is EON? Is it what maverick22 said it was? I think is something else.
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How about Excessive On Network usage. After all he's using he phone in his area (not roaming)
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How many M2M and N&W minutes do you average each month? (on all your four lines) Your answer might be there.
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BeachSlapped said:
How many M2M and N&W minutes do you average each month? (on all your four lines) Your answer might be there.
I'll have to look online to give ya'll a good answer. I think I'm being 'punished' because I use so many m2m. As I said, the majority of my calls are made to other cingular customers. I have like 550 rollover minutes accumulated.
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I've seen it happen. Customers who just use their phone too much -not roaming- just too much and this makes them ineligible for a discount. If you use more than 2000 m2m and another 2000 n&w minutes then.... I'm 😢 😢
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BeachSlapped said:
I've seen it happen. Customers who just use their phone too much -not roaming- just too much and this makes them ineligible for a discount. If you use more than 2000 m2m and another 2000 n&w minutes then.... I'm 😢 😢
Right now we're at 6,000 NW and 1,666 m2m with 5 days left. I see what you're saying. I just don't like the whole idea of taking something away that was once there. Cingular should have thought about people 'abusing' the m2m and free nw. Taking away peoples' upgrades, which mostly EVERYONE knows about and looks forward to, is not a great resolution in my opinion.
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They're thinking of it now. Market share is no longer the golden goose. ARPU is what it's all about now (to Cingular at least)
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...why look at it as a bad thing? I think it's kind of healthy to change wireless service providers every two years. You're not gonna'
get a kick-back from the cable company for being loyal (no competition anyway except dish) for so many years, it ain't gonna' happen w/ wireless so why not? Gives you a chance to see how the avail providers in your area have either beefed up the network or cust svc...
get a kick-back from the cable company for being loyal (no competition anyway except dish) for so many years, it ain't gonna' happen w/ wireless so why not? Gives you a chance to see how the avail providers in your area have either beefed up the network or cust svc...
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they use a healthy amount of m2m minutes though and i'm sure they are not all for each other
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If that is your totals for all the lines that I personally don't see that as excessive. I do disagree with the whole "taking away" argument thought. I understand what your expectations are, but Cingular took nothing away for which you were entitled.
I also still make my argument that a phone at cost is a hell of a lot better than nothing. Being in this industry for 14 years has seen some different trends and all the carriers have been reducing subsidies for some time now.
During the same five years with which you had Cingular service has not just been the same. There have been significant increases in coverage, services and options (not just with Cingular but with all carriers).
Either way, good luck to you and I am sure you wil...
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I also still make my argument that a phone at cost is a hell of a lot better than nothing. Being in this industry for 14 years has seen some different trends and all the carriers have been reducing subsidies for some time now.
During the same five years with which you had Cingular service has not just been the same. There have been significant increases in coverage, services and options (not just with Cingular but with all carriers).
Either way, good luck to you and I am sure you wil...
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good to know... thanks for the update... Would have loved to read it in another thread though. 🙂
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What about customers who dont use alot of N&W but have alot of rollover? Will I get punished too?
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Having a high amount of roll over minutes isn't a bad thing as far as cingular is concerned. If you have a high amount of rollover minutes and don't use alot of N&W or M2M then cingular would be making a decent profit off of you. its only if you take advantage of the N&W and M2M that cingular begins to take the Sh*t end of that stick.
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I'm not that smart of a guy, and I sure don't know squat about the business end of cell phone companies.
Wasn't Cingular promoting the "families talk free" or whatever--free calls to other Cingular customers. What were they trying to do...get more people to come to Cingular, right. Why wouldn't someone take advantage of free m2m and free n&w?!
Once they (Cingy) lure you AND your family/friends in, they say, "Well, now that we've got 'em here, we'll take something (discounts when you upgrade) away." B.S. if you ask me.
Wasn't Cingular promoting the "families talk free" or whatever--free calls to other Cingular customers. What were they trying to do...get more people to come to Cingular, right. Why wouldn't someone take advantage of free m2m and free n&w?!
Once they (Cingy) lure you AND your family/friends in, they say, "Well, now that we've got 'em here, we'll take something (discounts when you upgrade) away." B.S. if you ask me.
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I've been reading alot about these complaints lately... And its really odd. The only reason my someone shouldn't be able to upgrade is that they are still in contract. Which in my guess you are not. Now, I might be off on this, due to I work in Cingulars Advanced Network Service department and we dont really cover anything on the voice network. I'd suggest calling a customer rep. They DO know more in depth on these regards.
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ANS Mule said:
I'd suggest calling a customer rep. They DO know more in depth on these regards.
I called one...she was pretty much clueless. She pretty much told me, "This is all new. I'm just telling you what I see on your account." I understand that this IS new, and it's gonna take time for everyone to understand and be able to explain it. I work at a pharmacy, and I don't have a clue about all the new Medicare plans or anything.
I just wish they had a specific REASON why I can't upgrade...the simple "ineligible" doesn't cut it for me. I want to know WHY my family and I are ineligible.
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I'm going to go to my mannager or something about this. I havent heard ANYthing regarding situations like these. I'll get back with anything I can find regarding this.
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ANS Mule said:
I'm going to go to my mannager or something about this. I havent heard ANYthing regarding situations like these. I'll get back with anything I can find regarding this.
I'd really appreciate that. My local Cingular store said the same thing, but I don't know if they were actually going to try to do anything about it. I'll give them a call also tomorrow.
Thanks for the help, and please let me know what you find out.
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I know you also said you already talked to a rep, but call again, and if you can as them to check the network in your local area. The only reason I can see why you WOULD be using Tmobiles towers, which is the only network we can do that with, if those towers are the dominent ones in your area, that might be why. That and also, if there isnt a tower derectly in your area. They CAN check the cingular tower coverage for you at least and see if your in our network. So check up with that. If the care rep says she or he cant, ask them to connect you with the ANS department, because I know we can.
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Maverick,
PM me. I can get you uped early. I am also in the Dallas market.
Will
PM me. I can get you uped early. I am also in the Dallas market.
Will
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I'm waiting for the tex to jump in and tell you tough sh!t and say you are lucky to be on cingular and should deal with the new policy.
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I am amazed at how many of the Cingular reps on this forum are defending this new policy. I would be willing to bet I have been a Cingular customer alot longer than these reps have worked for Cingular and this is a BS policy (along with several other policies) and Cingular will lose many customers over this to VZW, Sprint, etc..lets see how their churn rate does now.
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This is a little off topic, but I just had three Cingular customers ask me if Cingular was going out of business. Now I know that they are not, but this begging for customers then 6 months later giving them 30 days to find a new provider thing has got to be bad for business. I understand the whole 50% roaming thing, but why sell a phone to someone when you know they are going to get canned eventually? All three of these customers got their phone in the last year, one of them just 6 months ago, and they all used their correct addresses and zip codes and everything. Cingular knew 6 months ago that they were roaming in their home, but sold them a phone anyway. I don't get it.
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Cingular always reacts to things.
2005 3rd qtr, Cingular added only 800k customers. They react by givng the house away.
2006 1st qtr, Verizon passed Cingular in overall ARPU. Now they react with this profitability policy.
2005 3rd qtr, Cingular added only 800k customers. They react by givng the house away.
2006 1st qtr, Verizon passed Cingular in overall ARPU. Now they react with this profitability policy.
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DefiniteEntropy25 said:
I'm waiting for the tex to jump in and tell you tough sh!t and say you are lucky to be on cingular and should deal with the new policy.
LUCKY to be with Cingular?! Good one! I'd love for tex to jump in and tell me that. He's entitled to his opinion.
By the way, why are you going through someone else to say what you want to say...pretty lame.
And you know what, I could just sit here and do nothing. Or, I could make a few calls & get to the bottom of this. I just want a specific explanation for MY account, which I have not been given yet. I appreciate everyone's thoughts on here as to possibilities, but I want an exact answer.
I don't know why all these reps are d...
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Have you tried upgrading throught the online account thing? Maybe it will show you are eligible.
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maverick22 said:
By the way, why are you going through someone else to say what you want to say...pretty lame.
clearly you believe that i'm for this policy.
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you missed it. i think he already did.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
it was the nice way though.
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
it was the nice way though.
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Where exactly are you in South Dallas. Some of those areas are actually out of network.
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texaswireless said:
Where exactly are you in South Dallas. Some of those areas are actually out of network.
Duncanville
zips 75137 and 75116
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Looked it up and seems off network should not be an issue. What about MTM and N&W?
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don't make the man repeat himself tex!
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
it's part of this thread too
https://www.phonescoop.com/carriers/forum.php?fm=m&f ... »
it's part of this thread too
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Sorry. Was trying to help but didn't have time in between casino hopping to read the whole thing.
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hahaha nice
yeah his family really likes the m2m minutes
but what is stopping him from just opening new numbers and cancelling the old ones (phantom churn) other than him losing his old number?
yeah his family really likes the m2m minutes
but what is stopping him from just opening new numbers and cancelling the old ones (phantom churn) other than him losing his old number?
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sangyup81 said:
but what is stopping him from just opening new numbers and cancelling the old ones (phantom churn) other than him losing his old number?
Yeah, I'm probably going to go that route.
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So sorry for not getting back sooner Mav, I looked high and low, asked and asked and noone seems to know about this upgrade thing. Was a rep able to tell you what towers are around you? Cause even if there arent, theres no reason you shouldn't be able to. I might even ask to talk to the save crew.
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before you do that threaten to cancel and see what they'll do for you.
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Thats what the save team is for, to try and kiss butt so that our customers wont leave. lol
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i see his point. why preech the largest mobile 2 mobile calling community if you cant take advantage of it? i see alot of business account porting out.
atleast if this happens in our area. central, pa
atleast if this happens in our area. central, pa
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Nice to see a few people out there agree with the customers!!
Thanks for all the help/support ans mule, sowhat, tex, and if I've left anybody else out....sorry. I'm in a rush now, and I can't remember if I've posted it, but I haven't tried to call 'em back since a cust. service lady told me "this is new & all I can tell you is what I see on your account."
I talked to the local guy, told him where I make my calls, and he told me it may be a 'profit' thing. It's not that I'm in a roaming area or anything. He thinks I may be using more m2m and free nw minutes than Cingy would like me to, which is very likely.
I'll get back to Cingy on Monday though.
It's funny how threatening to cancel has worked a couple other times. I may ...
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Thanks for all the help/support ans mule, sowhat, tex, and if I've left anybody else out....sorry. I'm in a rush now, and I can't remember if I've posted it, but I haven't tried to call 'em back since a cust. service lady told me "this is new & all I can tell you is what I see on your account."
I talked to the local guy, told him where I make my calls, and he told me it may be a 'profit' thing. It's not that I'm in a roaming area or anything. He thinks I may be using more m2m and free nw minutes than Cingy would like me to, which is very likely.
I'll get back to Cingy on Monday though.
It's funny how threatening to cancel has worked a couple other times. I may ...
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