I live in a small town in central Alambama. Cingular has been in our area for almost 2 years. This was once an AT&T dominate area. Here recently, July 10, many of my customers were distributed letters from Cingluar concerning their off-network roaming. I would say between 30 to 40% of the customers in surrounding locations have recieved these letters. I noticed here recently Cingular has distributed more letters, going out Aug. 10. Is anyone else having these problems and, if so, what are you telling your customers? It is so hard to keep a smile after you have already told 20 customers that day what the actual problem is... I just want to know if anyone else out there has this problem in their area.