T-Mobile Pulling Ahead
VocaLabs SectorPulse Report Shows Newcomer T-Mobile Pulling Ahead of Verizon in Customer Service
08:01 a.m. 08/03/2004 Provided by
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireless (AWE), which rece...
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08:01 a.m. 08/03/2004 Provided by
EDEN PRAIRIE, Minn., Aug 3, 2004 (BUSINESS WIRE) -- Newcomer T-Mobile bested two-time winner Verizon (VZ) in Vocal Laboratories' most recent quarterly SectorPulse report for mobile phone carriers measuring the quality of customer care. T-Mobile achieved an "A" ranking in Caller Satisfaction, and a "B" in Call Completion; while Verizon slipped to a "B" in both Caller Satisfaction and Call Completion.
Other mobile phone carriers included in this study were: -- Cingular, which received a "C" in Caller Satisfaction and a "B" in Call Completion -- AT&T Wireless (AWE), which rece...
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