Unlimited Txt/Pic Anytime Soone?
Most certainly not. They make too much money off of overage charges. 😈
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Exactly so why not offer a unlimited txt.pic thats only thing keeping me from switching to them
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because then it would be lost revenue. We do offer 3000 messages for $19.99. Seeing as that plan was introduced this Summer, I wouldn't expect anything new until the Holiday season at best.
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and according to Cingular researchers... only 5% of Cingular's customer base use more then 1000 text messages per month.
Do I agree with this study... not so much. But when these researchers present this information to Cingular's marketing, they come to a conclusion that having any unlimited packages would be pointless. 🙄
Do I agree with this study... not so much. But when these researchers present this information to Cingular's marketing, they come to a conclusion that having any unlimited packages would be pointless. 🙄
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I totally agree with the study. 5% of my customers use more than 1000 text/month. It is everyone else who comes in with t-mobile/cricket who asks if we offer unlimited text and leaves that is keeping that five percent 5%. As much as people care about quality service some of them actually care about price too!
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Texting must be extremely popular here in the dallas market then (which i think each market has different percentages).
I would say 35% of my customers and friends/ family are sending more than 1000 messages. And of that 5% are exceeding 3000
I would say 35% of my customers and friends/ family are sending more than 1000 messages. And of that 5% are exceeding 3000
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Like you said, I think that markets are different. I don't know what the percentage is here, but I only get about 5-10% of customers asking about unlimited text packages. And those are the kids on their parents' accounts wanting to put it on without the parents knowing!
I think Cingular has a more mature market of customers, as opposed to T-Mobile.... meaning that the age of users are older with us than T-Mobile.
I called Sprint the other day (I still have a plan with them.... yikes!) because I wanted to go back to unlimited text messaging and they don't offer it anymore either. The highest they offer now are 3000 texts, just linke Cingular, for about the same price.
If anything, I would look for T-Mobile and the smaller companie...
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I think Cingular has a more mature market of customers, as opposed to T-Mobile.... meaning that the age of users are older with us than T-Mobile.
I called Sprint the other day (I still have a plan with them.... yikes!) because I wanted to go back to unlimited text messaging and they don't offer it anymore either. The highest they offer now are 3000 texts, just linke Cingular, for about the same price.
If anything, I would look for T-Mobile and the smaller companie...
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An unlimited In Messaging plan would be beautiful!! Especially if it was at a lower price, say 4.99 being its exclusive to Cingulars network. Doesn't VZW have something along these lines?
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blindsk8chick said:
If anything, I would look for T-Mobile and the smaller companies to follow suit of the larger providers and discontinue unlimited text messages.... we make too much on overage!
T-Mo just added unlim sms a year ago, so I don't see them discontinuing it again anytime soon. They'd had it in 2003 and discontinued it then. I'm guessing it was added again due to high demand.
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honestly, who uses 100 text a day??? that's what the 3000 plan is when broken down... people are usually just to dumb to do the math.
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are u kidding, 3000 is not nearly enough for a teenager. havent u heard of IM forwarding? ppl keep their AOL instant messenger on, and have their ims forwarded to their phone. now that can eat up a lot of messages. its easy to go more than 100 per day. its jus the idea of having unlimited is so appealing because u dont have to worry about it. u can im all you want and be completely carefree. if u remember back like 5 yrs ago, unlimited nights and weekends wasn't common. i remember i had sprint, and there was like 5000 min for night and weekends. its close to unlimited, but its not the same thing!
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I had a customer in here the other day with a family plan. The add a line was given to his niece. Last bill posted showed 4500 text messages. Luckily it was the unlimited first month! He promptly shut it off.
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If the message are like what my nephew gets, they are problem along the lines of what is TV? did you talk to your girl? what are you wearing to school tomorrow? Not too mention all the "meet me at my locker after class" stuff... 👀 🙄
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I used to send one word messages like..."taco"..."ninja"..."fork" it was pretty fun.
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I actually looked it into this and asked alot of reps and tech supports, also looking into records and why. They use to have an unlimited text plan, they pulled it out for 2 reasons. Part of the reason was because of the revenue and the 5% study. Another reason would be is because it was discovered that people who had unlit text found a way to get free Media Net. of course it had to be stopped, so they limit the texting. Besides, if you seriously use more than 3000 text a month, that means you text at least 100 a day? sounds like an unhealthy obession to me lol
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PhoneHero said:
I actually looked it into this and asked alot of reps and tech supports, also looking into records and why. They use to have an unlimited text plan, they pulled it out for 2 reasons. Part of the reason was because of the revenue and the 5% study. Another reason would be is because it was discovered that people who had unlit text found a way to get free Media Net. of course it had to be stopped, so they limit the texting. Besides, if you seriously use more than 3000 text a month, that means you text at least 100 a day? sounds like an unhealthy obession to me lol
Unhealthy. Maybe. Do cust's do it? Yes. I saw a bill once (T-Mo) for a cust who'd had 35k sms in one month, before we offered u...
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ralph_on_me said:
holy god... what was the overage on THAT bill?
It was an ugly ugly bill, mainly aim charges...lol...for some reason, it ended up being cancelled for non pay. 😕
😉
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LOL.... I went over my text plan for a couple of months! I was on the 3000 text and went over around 6000 texts!!! 🙄
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staceyskip said:
LOL.... I went over my text plan for a couple of months! I was on the 3000 text and went over around 6000 texts!!! 🙄
That's what this customer usually did, went over by a few thousand texts, so, get this. She's upset about her bill and demands to speak to a sup, who graciously decides to credit her all the up to what she USUALLY went over per month. The sup decides we're not getting all that money back either way, may as well just eat it and keep the customer happy. Customer hangs up, relieved that she will not be paying a several hundred dollar phone bill due to SMS. Then becomes greedy, and calls back demanding to have ALL her SMS overage credited back. At which point the firs...
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