Crappy CIngular Customer Service
Just an example of the complete crap which is Cingular's Customer service. Let me lay the backgroudn for you. I am a cingular customer who currently uses a 8125. My average monthly bill is over $1000.00 due to a large amount of traveling and international dialing. Now my 8125 breaks down and I dont have a phone. I'm currently using an old blue angel that is two years old. Now I call Cingular CS up and request that a replacement phone be sent to me. Needless to say i was on the phone for over 3 hours trying to resolve this. You would think it would take 15 minutes to reslove this issue. Due they realize they are pissing off their best customers. All i wanted was a replacement phone to be sent to me, instead i get 3 hours of my saturd...
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Probably trying to find someone who could do an outright sale at telesales. I'm pretty sure all they work with is upgrades. Either they did that or had to find someone who could get them approved for the upgrade.
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I kept getting transferred from one department to the other. It was like i was in customer service limbo. To cingular's credit they are sending me a new 8125.
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I think it depends on what reps you get a hold of. I have had problems with certain ones. I always feel like they don't know what they are doing when I talk to them like it is their first time processing a warranty but taht is all they do everyday! There are always the reps that are great though.
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cingular is just is reliable as verizon in my city and it works much better in my neighborhood. There isn't a one size fits all carrier man.
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Why are you laughing, because you have verizon and to keep from crying about that you have to laugh?? Tell me something gunny....I dont keep up with verizon, dont have a need to...but do they have any Symbian phones?? You are familiar with Symbian, right? And I am sure you know its the most popular OS for a mobile phone, right? How about Opera mini, does that work on any verizon phone..........??
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I know for a fact that Verizon Wireless is better and more reliable than cingluar. How do I know this well, just because I have been to every frickin state in the US more than 10 and my boss has cingular, and why he has it I do not know. But anyways I have Verizon. He is all the time asking for my phone because he eather cannot get out or there is to much static on the line. I looked his phone up on this website, and it is called Nokia 6682/6681 I dont know which model cingular sells, bit it is one of those. From what I have read Nokia phone have the best reception out there. And another this. Verizon Roaming Policy is ****IN awsome. O right they dont care about you roaming, roam all the **** you want to for free and don't worry about gettin...
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Wow, you've been to Alaska more than 10 times? And Verizon works there? I find this odd since I am from there and the only provider I have found to work (other than the 2 or 3 that are local to Alaska) is Cingular. 🙄
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Alaska is big man. I' m sure every carrier works well (with their roaming agreements) in Anchorage.
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he said he does a lot of international traveling and dialing
you would be a better salesman if you actually paid attention to the customer's needs
you would be a better salesman if you actually paid attention to the customer's needs
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you are right sangy. I did pay attention and I say go to verizon. top notch customer service, with international dialing and global phone, plus have the best service in the states. looks like a win win situation for me. thanks for pointing that out sangy. cingy service and customer service sucks 🤣 🤣 🤣
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Dude, every company in the WORLD has good reps and bad reps. While the general consensus may be verizon has better CS, dont for a minute try and tell me they have better SERVICE. Verizon is better in some areas, Cingular is better in others. I would say you will have great service with either one, and verizon wins with CS. However, Cingular is trying to get better. Give them credit.
Cingular's phone line up isnt impressive, so I give the nod there to verizon..HOWEVER, go buy an unlocked phone and use it on Cingular's network and if you choose to go that route, the phones that a person can use on Cingular's network are far superior to any phone on verizon. If you think I'm blowing smoke how about the N80, N73, E70, w810, k790a..and thats j...
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Cingular's phone line up isnt impressive, so I give the nod there to verizon..HOWEVER, go buy an unlocked phone and use it on Cingular's network and if you choose to go that route, the phones that a person can use on Cingular's network are far superior to any phone on verizon. If you think I'm blowing smoke how about the N80, N73, E70, w810, k790a..and thats j...
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some of what you said is true and I agree with you on a few things cause you sound like you have good common sense. I wasn't being that serious though icy. cingy may be alright in other areas but where I am sprint is better which should tell you something. tmo blows cingy away here. second to vzw of course. look for the post down there that says and again and again as the topic post. that will tell you how it is here. that's what I go by. cingy may have their good places but here must be their worst. or I hope there aren't any places that are worse for their customers sake 🙂
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Someone with more knowledge can answer this, but how can T-Mo be better when Cingular could pick up their towers, and they use the same frequency??
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actually icy, here, from what I know it is due to the integration still not being done. they built a switch here to try to help but it didn't. there is still a lot of tdma customers here for that reason. read that post and watch the video.
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Perception is everything. Cingular has had a bad rep since first deploying GSM. It will be harder for us to prove ourselves to the eyes the competion. They will always scrutinize everything.
Cingular's quarter results show otherwise. We are headed the right direction. However, there will always be those djatvzws coming in here to talk trash. He may have never used a cingular phone. Still he comes here trashing us for no reason. Perharps what he preaches here is what he heard years ago...
Cingular's quarter results show otherwise. We are headed the right direction. However, there will always be those djatvzws coming in here to talk trash. He may have never used a cingular phone. Still he comes here trashing us for no reason. Perharps what he preaches here is what he heard years ago...
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calm down eraser. I'm not bashing anyone. just giving input from my area. the rest isn't as serious as you are taking it. but vzw is the best. 🤣 🤣 🤣
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In most major markets like larger cities there is no interopperation of networks. Lets say in san francisco t-mo and cingy have networks they can't roam off of eachother in weaker signal areas, but, lets say in rural areas where cingular has service and t-mo has none or vise versa they can roam off of eachother. The same thing goes with verizon and sprints policies from what I know.
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Icyhot said:
Someone with more knowledge can answer this, but how can T-Mo be better when Cingular could pick up their towers, and they use the same frequency??
Cingular can't always pick up T-Mo's towers and use their frequency. Popular misconception. Even though they are roaming partners, they don't have roaming agreements EVERYWHERE, and in order to be able to roam off any particular tower, there needs to be a roaming agreement in place. Any place where Cingular has service, even if it's EXTREMELY poor, they won't have a roaming agreement with T-Mo b/c it would cost money, and vice-versa.
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I think it is funny that cingular takes so much crap for trying to clean up at&t's gsm mess. I remember back in the day when voicestream was the worst service nationwide. Even after deutsche telekom bought them and spent years upgrading their systems they still have a ways to go. It seems like the competition expects us to fix everything over night. It isn't that easy. Why do you people try to make the argument that one company is always better than the other. Thats like saying blue is a better color than green.
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chainsaw said:
Thats like saying blue is a better color than green.
Blue IS a better color than green. Duh! 🙄
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LilShorty said:chainsaw said:
Thats like saying blue is a better color than green.
Blue IS a better color than green. Duh! 🙄
No, it's not! Green is better! 😡
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the_eraser said:LilShorty said:chainsaw said:
Thats like saying blue is a better color than green.
Blue IS a better color than green. Duh! 🙄
No, it's not! Green is better! 😡
You all need to shut up! Everyone knows that black is the best color out there... 🙄
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Top Notch customer service? That would explain why my sister, who has verizon, has had to sit on the phone for about 8 total hours over the last two weeks to get a working phone b/c Verizon's great customer service has sent her two bad phones, and finally told her they weren't going to send another one, theres no way that two phones would be bad, and that they blamed her and refused to replace a phone that wouldnt charge. Great customer service, lol, and they actually asked her to do a survey on her experience, some rep is getting a new one torn in the near future....
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hmmmmmm yeah it would be highly unlikely that 2 of ANY phone sent to the same customer would be bad. And I am sorry but i doubt it took them 8 hours to tell her they wouldn't send another. Maybe 8 hours of her calling 15 times and arguing that they owe her a phone since she has been a customer......blah. THAT may take 8 hours all together yes, until she got tired of getting the same answer. Try calling ANY cellular customer service with the same situation and you will get the same result. She is however more than welcome to do what she should have done from the beginning which would be to go to a direct verizon store and let a tech look at her phone and get it taken care of. OR even better get a phone from that store since you can actually s...
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I AGREE....why not just go to vzw store and have the phone switched out? 8 HOURS ON A PHONE....cust have a bad sense of time and space she was on the phoen for 18 mins and felt like 8 hours .....maybe if she wasn't lazy and got her butt of the couch got in her car went to a local store, dropped the phone off for 1 hour came back and got her replacement phone with her numbers transfered which would have taken at least 2 hours in total she wouldn't be on the phone for "8 hours"
cingular reps that i have dealt with are horrible, i had a customer who wanted to cancel a line with cingular. the account was under her husbands name and he passed away a month ago. she called up to cancel the line and the reps where giving her a had time and wouldn't...
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cingular reps that i have dealt with are horrible, i had a customer who wanted to cancel a line with cingular. the account was under her husbands name and he passed away a month ago. she called up to cancel the line and the reps where giving her a had time and wouldn't...
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I think cingular purposely forgets to train their reps on cancelling the accounts.
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Of course the customer is wrong! Because VW never does anything wrong like sending to bad phones! Something about your ego makes you and your company look bad. You dont see us cingular emps goin and slammin vw reps in the vw forum, well at least from what i've seen, as far as I can see both companies have bad and good aspects. LIVE WITH IT, thats the beauty of a competitive environment we live in. Every company tries to improve in areas they are bad in. I would hate to be your customer, grow up.
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whoa dude. when did I bash a cingular rep? and yeah if cingy sent me phones, lets say two 8125's and I said neither one of them worked. would you believe that? I gave options which is.... cust take it to a tech at a store and if there is a problem let the tech handle it. so the customer won't be on the phone for the supposed 8 hours (yeah right). what ego do you see in that? looks like someone just wanted to rant and try to make a point. who needs to grow up? 🙂
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He was commenting on you bashing the customer. Even though you claim to have perfect customer service, your attitude would suggest differently.
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I didn't bash the customer. that's the customers brother bashing vzw cust service over something he THINKS happened. I gave solutions to him. how things could have been prevented with any carrier if this situation is even true. but I am not actually in customer service so that's not my forte (sp) 😉
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WHY DON'T PEOPLE READ, the women who i was dealing with HUSBAND DIED AND BY THE T &C THE ETF SHOULD BE WAVIED THE REP WOULDNT CANCEL THE LINE OR WAIVE THE ETF SO SHE SAID " IF I'M GOING TO PAY THE ETF THEN I WILL JUST PORT OUT THE NUMBER"
YES SHE DID FAX OVER A PROOF THAT HE IS DEAD, AND SHE GOT FROM THE REP FROM CINGULAR WAS " I'M SORRY"
YES SHE DID FAX OVER A PROOF THAT HE IS DEAD, AND SHE GOT FROM THE REP FROM CINGULAR WAS " I'M SORRY"
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Theres that great customer service.... actually, she went to store, found phone she liked, ordered it through customer service b/c the store didnt have any in stock.... the store wasnt able to exchange it b/c the store didnt have any in stock.... and the reason it took almost 8 hours is because everytime she called in to customer service there was a 15 minute wait, and they said blah blah blah, we'll send you another one, blah blah blah.... my sister/family lives in Kansas city, and they've had verizon for over 5 yrs, and this experience has made them drop verizon altogether, not trying to bash verizon, but simply pointing out that every carrier has areas they can improve on
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so you are suggesting that the customer pay a $200 premium for a global phone when he could go with Cingular or T-Mobile and get a global phone free after rebate on cingular.com or t-mobile.com? have you even seen the vzw global phone lineup? give me a break man
so no VZW for travelling unless you are going to Korea
so no VZW for travelling unless you are going to Korea
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🤣 only korea? hmmm no its like this. the cust has an 8125 which is far from free. right now it is over 200 bucks. who doesn't pay attention to the customer here sangy? they can get a samsung 830 global pda that will also pick up gsm when needed. and works on cdma (the most reliable and preferred network technology) here in the states. that's what I was talking about. where did korea come from anyways? get the facts and pay attention to the customer before telling me I don't pay attention please.
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Korea also uses cdma. Sangy stated that we have global phones for less than $200, while Verizon does not.
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you in a bad mood today ralph? we weren't talking in general we are talking about a specific customer. yeah if a cust just wants a phone they can get one cheap. however, sangy was accusing of not reading the customers needs which I did and was talking about. the cust has a pda why would he want a free phone from cingy or tmo?
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8125 vs. i830
still a $200 or greater premium
"where did korea come from anyways?"
just a test to see how little you know about international roaming
"get the facts and pay attention to the customer"
ok mr. buy our vzw global phone with a price that is so high, we're ashamed to show it on vzw.com
still a $200 or greater premium
"where did korea come from anyways?"
just a test to see how little you know about international roaming
"get the facts and pay attention to the customer"
ok mr. buy our vzw global phone with a price that is so high, we're ashamed to show it on vzw.com
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k. its worth the premium. vzw has never been the cheapest. but the customer isn't your everyday customer. he spends a g a month. so what. now are you actually saying I know little about intl roaming? who is rep bashing? 🤣
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I never said you were rep bashing.
Either way, you can rep bash all you want, it's fine with me. =)
I live in the 2nd richest county in America. That doesn't mean customers don't care about price. Everyone is into cost cutting as much as possible these days.
I deal with a lot of Korean customers and while Cingular is great with roaming to Europe, Africa, and most of Asia, but it's terrible for Korea, at least until UMTS 2100 roaming deals can be made and the devices can become available. Other than Helio, Verizon is the best for roaming to Korea hands-down.
Either way, that customer above is more likely to bail to T-Mobile than Verizon anyways. Verizon doesn't really push their global phones and Sprint gave up on most of them ...
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Either way, you can rep bash all you want, it's fine with me. =)
I live in the 2nd richest county in America. That doesn't mean customers don't care about price. Everyone is into cost cutting as much as possible these days.
I deal with a lot of Korean customers and while Cingular is great with roaming to Europe, Africa, and most of Asia, but it's terrible for Korea, at least until UMTS 2100 roaming deals can be made and the devices can become available. Other than Helio, Verizon is the best for roaming to Korea hands-down.
Either way, that customer above is more likely to bail to T-Mobile than Verizon anyways. Verizon doesn't really push their global phones and Sprint gave up on most of them ...
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ahhhh got ya. cool cause rep bashing is fun 🙂
anyways, yeah I agree thanks for the info. I understand where u are coming from with that now.
anyways, yeah I agree thanks for the info. I understand where u are coming from with that now.
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just so you know, cingular has millions of customers. also, cingular outsources most of their cs call centers. when you tell any cs rep how much you spend a month or how important you are, they don't care. they hear it everyday. most of the time when customers are getting the run around we go out of our way because we know how frustrating it can be. although if that customer thinks they're all "high and mighty" we could care less. FYI: you're not the only customer who spends that much a month and you're definitely not in a category of "very few" who do.
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fallen_angel said:
just so you know, cingular has millions of customers. also, cingular outsources most of their cs call centers. when you tell any cs rep how much you spend a month or how important you are, they don't care. they hear it everyday. most of the time when customers are getting the run around we go out of our way because we know how frustrating it can be. although if that customer thinks they're all "high and mighty" we could care less. FYI: you're not the only customer who spends that much a month and you're definitely not in a category of "very few" who do.
Wow, you have LOTS of customers that can afford that??? Why aren't they sharing the wealth? Geez, and I thought my hubby and I were ma...
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Oh don't you worry about how much money you make. maybe you missed the part about cingular has millions of customers. That also includes the fact that they have corporate business and personal business accts. Out of those millions of customers there are going to be more than, lets say, a thousand who spend more than that on a monthly bill. It's true at any phone company. And most of the time people don't spend that much because...well...they don't NEED to. 🤨
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Never thought i was high and mighty, my point is that you would think Cingular would try to take better care of their higher paying customers due to their profit margins being higher than a $39.99 plan. Its business 101, and regardless if they outsource their call centers if CIngular isn't managing and making guidlines for their service reps they are doing a crap job.
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I agree completely that cingular should manage these companies, but instead they only monitor calls all day. I do tech support and warranty exchange and I always go out of my way for customers, but that's because that's the kind of person I am. Most people at the company I work for just keep transferring customers over to other depts. Although, with my dept, we don't know how much people's bills are monthly unless customer care or the customer tells us. I hope that you have much better luck next time in dealing with cingular. Although, I'm not recommending them if your contract should ever end. 😉
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