our local engineer was in the store yesterday, and he is testing one of these bad boys out right now. Talk about a sweet phone! the screen looks great, the pics it takes are great. only thing is that it is an early version of the software, so it has 1 bug that he has found so far (where the mic will mute and the only way to unmute is to pull the battery). i'm sure that will be fixed. otherwise, it has a TON of options, including MSN messenger (since it IS a microsoft OS).