Take Responsibility For Your Actions!
I had a customer call into today about his account. It has been nonpay disconnected for about 60 days and has been sent to collections. First, he wanted to know why his bill was $1800.00. He had about $800 in unpayed service and $650 in ETF from 6 lines. Also, the collection agency added an 18% collection fee. Even if we collect it, we have to charge the 18% because we have to pay the collection agency. He wanted 3 of the 6 lines reconnected and he wanted to pay ONLY for the service and NOT the ETF. Also, he wanted us to make it so he could pay online. Yeah, right. Two problems: 1) the mobile numbers have already been recycled and are no longer attatched to the account. This means he would have to set up BRAND NEW service and pay activation ...
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I do calls for the blue center in Halifax-Premerger customers, and this pi$$ed me off.Customer Had $59.99 One Rate plan, well she racks up $300.00 a month bills, no errors just overage, well a rep in the center gives her $300 in credit to migrate to cingular with smaller plan $39.99 to get nights and weekends and mobile to mobile, i know the rep a little bit, but what set me off, is that she went into the account and gave her aonther $205.00 in credit for another month that had justcome out.
What set me off is that she got her last final bill with another $300.00 in overage and I gotta look like the bad guy for saying no pay your bill.This one would been like $800.00 which is what she would pay in the next 2 years on the new plan, so she ...
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What set me off is that she got her last final bill with another $300.00 in overage and I gotta look like the bad guy for saying no pay your bill.This one would been like $800.00 which is what she would pay in the next 2 years on the new plan, so she ...
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Unfortunately this country has become a nation of victims. No one takes responsibility for their actions anymore and we see this with our customers. Sadly, most reps feed this victim mentality by giving customers every credit they ask for regardless of merit. 😡
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