Who ever thought up cingulars business plan scheme
needs to die.
I spent the last 3 hours trying to help a friend who was under an NBI account add 3 lines of service. Why will cingular not let us agents help these customers in an effective manner? The amount of time and human resources wasted being on hold, being transferred from department to department is so wasteful and inefficient. They need to let us help these customers on POS2. I can understand if they don't want us touching huge corporations accounts. But a local business owner who has a total of 4 phones? Give me a fu#king break~!!!
Sorry. wheres my whiskey.
I spent the last 3 hours trying to help a friend who was under an NBI account add 3 lines of service. Why will cingular not let us agents help these customers in an effective manner? The amount of time and human resources wasted being on hold, being transferred from department to department is so wasteful and inefficient. They need to let us help these customers on POS2. I can understand if they don't want us touching huge corporations accounts. But a local business owner who has a total of 4 phones? Give me a fu#king break~!!!
Sorry. wheres my whiskey.
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Actually, it is the company that has the account that sets it up like that. I would imagine the company that is handling the account doesnt want their employees renewing contracts/adding features/changing rate plans etc...
That is why some NBI accounts you can view, and some you cant. If the customer gets mad just tell them that it was their company that set the account up like that.
That is why some NBI accounts you can view, and some you cant. If the customer gets mad just tell them that it was their company that set the account up like that.
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I know, but it was the owner of the company trying to make the changes to the account. He said he didn't want it set up like that and guess how impossible it is to change the status of the account to be viewed in POS II...pretty impossible. The thing that frustrates me is that the owners tell their people to come to my store or any cingular store to be helped and we have to send them packing.
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and nbi or cru account from 1-1 million lines cant be touched by us because we are "liabilities" 🙄 to those accounts.
however most of those accounts cant even be serviced by most corp reps.
however most of those accounts cant even be serviced by most corp reps.
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