CSR help!!
I've now been on my RAE or my cingular rep for about 3 months about my agent line. I filled out the form and sent it in, but to no avail. I have emailed him 4 times and now my bill is outrageous because he hasn't switched it yet. He states that when it gets changed (if ever) he will back date it the 3 months I've been waiting. However, I refuse to pay the balance till it gets corrected but I don't wanna get disconnected. any help or advice would be great.
...
My advise - Pay the bill. Collections could couldn't care less about you or your RAE. Then get with your owner and have him/her talk to your RAE and then the markets DOS.
...
Paid the balance on my account and it is STILL not switched. 4 emails, 2 phone calls, and a phone call to my owner still hasn't gotten him to switch it. Any other channels you think I could go to get this switched??
...
