Activation date?
I ordered via phone through SBC and was told my 'activation date' (start of service) would begin on the DAY I called the phones 'in' (to agree to terms of agreement).
NOW I find that the 'activation date' is the DAY I placed the order! The phones didn't arrive until 4 days later, then I took another 2 days to sort through all the paperwork.
I found this info buried in the welcome kit; and confirmed with Cingular that the activation date is the day you order service--I can understand that in the store when you get the phones and service immediately--but when ordering through the mail? Give me a break!
So I am being told that if I want to exchange my phones or cancel service within the 15-day trial period, I have to start counting...
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NOW I find that the 'activation date' is the DAY I placed the order! The phones didn't arrive until 4 days later, then I took another 2 days to sort through all the paperwork.
I found this info buried in the welcome kit; and confirmed with Cingular that the activation date is the day you order service--I can understand that in the store when you get the phones and service immediately--but when ordering through the mail? Give me a break!
So I am being told that if I want to exchange my phones or cancel service within the 15-day trial period, I have to start counting...
(continues)
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Yes, they all are alike. I have 3 cell phones because I travel alot and need service everywhere. Nextel, Verizon and Cingular.
They all have more moves than a Swiss watch.
They all have more moves than a Swiss watch.
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🤣
I figured as much. When I tried to get help with my situation with Verizon (which wasn't activation), I called every agency you can name, and all they would do is file a complaint. One consumer group tried to help, but came to the same dead end.
Guess all that lobbying pays off? 😁
I figured as much. When I tried to get help with my situation with Verizon (which wasn't activation), I called every agency you can name, and all they would do is file a complaint. One consumer group tried to help, but came to the same dead end.
Guess all that lobbying pays off? 😁
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It is the same reasons that you state, that I try to convince customers not to buy their phones over the internet or through telsales.
Everyone has to have the free phone, and few people wouldn't want to pay the $19 that it cost in store to avoid a headache. Yes, you get a cheap phone, but they come inactivated, no one explains the contract or return policy, there is not a dedicated person to help you if you need trouble (such as a salesman in store). Yes, you have to send your phone back for warranty repair, verses an exchange in store. I have a hard time understanding why people buy things through the phone......you weren't able to play with the phone, no one told of its features besides what you read on the internet. Would you order yo...
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Everyone has to have the free phone, and few people wouldn't want to pay the $19 that it cost in store to avoid a headache. Yes, you get a cheap phone, but they come inactivated, no one explains the contract or return policy, there is not a dedicated person to help you if you need trouble (such as a salesman in store). Yes, you have to send your phone back for warranty repair, verses an exchange in store. I have a hard time understanding why people buy things through the phone......you weren't able to play with the phone, no one told of its features besides what you read on the internet. Would you order yo...
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Well, I started out at a Cingular (company-owned store), and the problem came up when I asked about SBC's Total Connections discount.
The rep explained what I already knew, I would have to call SBC to get the details on that. I was pre-approved last year up until April that would have allowed a $5 discount on my Cingular bill each month vs. the $3 discount as offered now, or so SBC explained it to me. And SBC said I would get an additional $3 off my other (family talk) line. Now I'm going to have to double-check this info as it is probably incorrect! Sounds like it was 'anything to make a sale'.
That's how I got talked into ordering over the phone, to get the monthly discount. SBC explained I had to be pre-approved, and the only w...
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The rep explained what I already knew, I would have to call SBC to get the details on that. I was pre-approved last year up until April that would have allowed a $5 discount on my Cingular bill each month vs. the $3 discount as offered now, or so SBC explained it to me. And SBC said I would get an additional $3 off my other (family talk) line. Now I'm going to have to double-check this info as it is probably incorrect! Sounds like it was 'anything to make a sale'.
That's how I got talked into ordering over the phone, to get the monthly discount. SBC explained I had to be pre-approved, and the only w...
(continues)
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