Cingular Treo 680 horror
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I just purchased a Treo 680 from a Cingular store and it was on Wednesday night. On Friday I wore it to work to set it up and play with it. The screen cracked while in the Cingular leather case. Cingular says this is an out of warranty fix and so it can only repaired at full cost which for them is over $200. Or I could go to Palm (whom I called and they charge $199). I have owned several PDAs (m100,m105,m125,T-E, T-E2,650) and I have never seen a screen crack like this and those were all dropped at some point in their usage. This seems like a production issue and there are several reports of it happening or other damage due to dropping the phone just once so please be careful or you will be stuck like me with a $300 paperweight be...
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I just purchased a Treo 680 from a Cingular store and it was on Wednesday night. On Friday I wore it to work to set it up and play with it. The screen cracked while in the Cingular leather case. Cingular says this is an out of warranty fix and so it can only repaired at full cost which for them is over $200. Or I could go to Palm (whom I called and they charge $199). I have owned several PDAs (m100,m105,m125,T-E, T-E2,650) and I have never seen a screen crack like this and those were all dropped at some point in their usage. This seems like a production issue and there are several reports of it happening or other damage due to dropping the phone just once so please be careful or you will be stuck like me with a $300 paperweight be...
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there is a 30 day warranty
but if the screen is cracked they won't replace it .... its a physical problem not a defect or warranty problem
but even though it may have be an accident on your part i will help u in getting one back for almost no cost
hopefully u paid for it with a visa or credit card of sometype
and if u call visa and tell them cingular won't do anything for u about it ..... they will replace it for u for free most the time
call your credit card company and tell them about what is going on with your purchase and they should help u
but if the screen is cracked they won't replace it .... its a physical problem not a defect or warranty problem
but even though it may have be an accident on your part i will help u in getting one back for almost no cost
hopefully u paid for it with a visa or credit card of sometype
and if u call visa and tell them cingular won't do anything for u about it ..... they will replace it for u for free most the time
call your credit card company and tell them about what is going on with your purchase and they should help u
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