RadioShack
Okay, I hate to keep bringing this up, but how much longer will Cingy be part of the RadioShack Offerings. It sounds like to me, offering Cingy/Att is going to be more involved than just selling cell phones. RadioShack may not be up to the challenge of getting employees trained, keeping them in the store, and keeping up with what looks to be huge sweeping changes for the next few months/years. Just a thought, what are yours?
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I hate the fact that Radio Shack sells Cingular/AT&T. I get numerous customers in my store every week that activated in a Radio Shack store and there account is all messed up. The most common one is that they wanted a family talk and when they get there bill they are both on primary lines and there bill is doubled. They also sell phones that are very old and discontinued. I had a customer come in today that activated at Radio Shack last week and they sold her a Moto V551 for $100 telling her it was the newest phone from Motorola that and the put the city she lives in for her last name and now her account is all screwed up and that is only the beginning of my issues with Radio Shack.
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I've heard about that. That's kinda why I was asked. RadioShack is not known for training people to do anything, much less something as difficult as cell phones. I'm a RadioShack Dealer. Our DM told me that any trained monkey could sell phones, that it took a real talent to man the rest of the RadioShack. I was just wondering how long Cingy would stick with a corporation with that kind of attitude.
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From what i hear at least in the Carolinas
we are phasing out ALL Indirect locations and going straight forward with Corporate Stores.....
hopefully thats tru ... it would only be a blessing
we are phasing out ALL Indirect locations and going straight forward with Corporate Stores.....
hopefully thats tru ... it would only be a blessing
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Supposidly it's actually only suppose to be Big box retailers (best buy, walmart), premier dealers, and corp stores...they are suppose to be getting rid of ma and pa stores and hopefully, cross your fingers, radioshack
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A blessing to who? You, the customer or Cingular? Currently in my area some 90% of the cingular locations are indirectly owned and operated. The down side to this is that the market is more competative in phone prices, granted this is a bonus for the customer. Further more this gives customers more outlets to fill their service needs at no cost to cingular.
So if they were to close these locations how wonderfull would the at&t name look if all you would be willing to do in store is say "call customer care, next!" Being that you would then be swamped with the number of customers i spend hours of my day with fixing their issues. Not to mention once again how swamped customer care would be with these customers you would have to pass ...
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So if they were to close these locations how wonderfull would the at&t name look if all you would be willing to do in store is say "call customer care, next!" Being that you would then be swamped with the number of customers i spend hours of my day with fixing their issues. Not to mention once again how swamped customer care would be with these customers you would have to pass ...
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When Cingular says "indirect" they don't mean premiere. They're talking about stores that sell more than one carrier. There will still be exclusive agents and sub-agents.
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Ralph is right. No Carrier can exist without it's agents or exlusive non corporate locations. Although, I wouldn't put it past ATT to try. No carrier would have decent store coverage without agents and dealers. There simply isn't enough money on the planet for the big corps to have that many stores.
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There was a reason why VZW decided not to deal with them once the contract was up. FYI VZW had more than the twice the mistakes and escalations from RS customers than from any other distribution channel they had.
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Actually, the reason VZW and RS are not together is because, RS is stupid. Radio Shack wanted more money up front than verizon was willing to pay. Cingular paid it. And now we are stuck. I sell 1/10 the phones under cingular, than I did under verizon. Our District is over 50% down in phone sales last year. Don't get me started on corporate locations. I have had to deal with there customers. Let's face it, there are good and bad reps on both side. The difference is that corporate stores fire there goof offs, RS doesn't.
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Indeed, hit the nail on the head. When RS started throwing that crap around, VZW ran the numbers and determined it was cheaper to open kiosks everywhere from Lowes to BJs Wholesalers....
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Well, they didn't train them in the first place. I told you what my DM said (I don't do Cingy, btw, out of service area) "Any trained Monkey can data entry and sell phones!" I told him at the time that was an insult to the entire wireless service industry and flat out untrue. But he says it every time he comes in here. RadioShack should go back to it's roots of a small parts and technology store and get out of the big box mentality. They can't compete. You can't make the mistakes the big box stores make when you are basically a small shop. Your customers will take you down if you try. That's what's happening to RadioShack, if you ask me. I was just wondering if anyone had heard what was going on with the relationships between ATT an...
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