Upgrading from Cingular Blue to at&t
So I know right now when a (former) AT&T Wireless customer wants to upgrade their phone it goes something like this:
R: "We have to put you on a new plan and change your SIM card also"
C: "Why?"
R: "Because the new phone isn't compatible with your AT&T Wireless SIM card and a Cingular SIM card isn't compatible with your AT&T Wireless rateplan"
which of course just causes confusion and makes the customer mad. but now will it go like this?:
R: "We have to put you on a new plan and change your SIM card also"
C: "Why?"
R: "Because the new phone isn't compatible with your AT&T Wireless SIM card and a Wireless at&t SIM card isn't compatible with your AT&T Wireless rateplan"
I don't want to be there for one of these conversations......
(continues)
R: "We have to put you on a new plan and change your SIM card also"
C: "Why?"
R: "Because the new phone isn't compatible with your AT&T Wireless SIM card and a Cingular SIM card isn't compatible with your AT&T Wireless rateplan"
which of course just causes confusion and makes the customer mad. but now will it go like this?:
R: "We have to put you on a new plan and change your SIM card also"
C: "Why?"
R: "Because the new phone isn't compatible with your AT&T Wireless SIM card and a Wireless at&t SIM card isn't compatible with your AT&T Wireless rateplan"
I don't want to be there for one of these conversations......
(continues)
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they are not changing our phones and sim cards for a while they will all say cingular for probably the rest of the year and they want everyone off at&t by march. so i dont think it will conflict to much
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that's not exactly true. the handsets are being rebranded now. the e62, 6126, red 8100c, 8800 all have skus for the att version in otiva. these will be out before the end of the year.
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it is hard only if you allow it to be, just make the difference between the two as ATT Wireless and the new at&t
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I tell customers this-
See mr douche bag customer have you heard of the artist prince? Well a few years bag prince changed his name to the artist formerly know as prince. Then a few years after that he was like, "omg, I think I liked being prince better" so he changed his name back all the while still producing some kick a$$ music. This is just like at&t going to cingular and then back except we sell wireless phone service.
See mr douche bag customer have you heard of the artist prince? Well a few years bag prince changed his name to the artist formerly know as prince. Then a few years after that he was like, "omg, I think I liked being prince better" so he changed his name back all the while still producing some kick a$$ music. This is just like at&t going to cingular and then back except we sell wireless phone service.
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Yeah, blame the customer for the identity problems and issues that arise out of it on the customer instead of on company management.
That makes a lot of sense... if this were the bizarro world.
That makes a lot of sense... if this were the bizarro world.
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chainsaw said:
I tell customers this-
See mr douche bag customer have you heard of the artist prince? Well a few years bag prince changed his name to the artist formerly know as prince. Then a few years after that he was like, "omg, I think I liked being prince better" so he changed his name back all the while still producing some kick a$$ music. This is just like at&t going to cingular and then back except we sell wireless phone service.
The way i tell them is like this.I've had to be very thorough cuz being other ways didn't work
ATT Wireless had NOTHING to do with ATT other then paying them a fee to use the name.Thats why when cingular bought em' Cingular couldn't use or keep the name.
Cingul...
(continues)
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Just say it like this....
You-"You currently have the older AT&T phone and plan, in order to upgrade your phone at a low price you need to switch with The New AT&T phone and plan"
C-"I still don't get it"
You-"Will butt-sex help you understand? 🤤 "
C-"OH GOD YES!!!" *rips cloths off*
works everytime 😉
You-"You currently have the older AT&T phone and plan, in order to upgrade your phone at a low price you need to switch with The New AT&T phone and plan"
C-"I still don't get it"
You-"Will butt-sex help you understand? 🤤 "
C-"OH GOD YES!!!" *rips cloths off*
works everytime 😉
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Can Cingy figure out where they at? Identity issues, know what I'm saying? The customers Jappin off about ya wit this?
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BS them and say something like:
"Well, you need a new phone and SIM to take advantage of all the new *insert BS here* that AT&T will be adding to its network thus rendering older equipment obsolete".
-OR-
"Look, management is pretty funny about people in the US walking around with Cingular logos on their phones after they went through all this s&%t to change back to at&t".
-OR-
"I mean why not upgrade, there's a kill-switch installed in your cell phone connected to a remote control button on Ed Whitacre's wrist".
"Well, you need a new phone and SIM to take advantage of all the new *insert BS here* that AT&T will be adding to its network thus rendering older equipment obsolete".
-OR-
"Look, management is pretty funny about people in the US walking around with Cingular logos on their phones after they went through all this s&%t to change back to at&t".
-OR-
"I mean why not upgrade, there's a kill-switch installed in your cell phone connected to a remote control button on Ed Whitacre's wrist".
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