International Text Messaging? Secret Practices?
I wonder if any of you had received any notification from T-Mobile that international text messaging charge has changed on August 29 from $0.05 to $.15 per message.
I know it did change after I called them. They told me 2 things: 1) one rep said that since very few people used this, they did not care about notifying customers, 2) 2nd one said that they sent an insert to customers.
I checked my last 2 bills--no insert, no info, nothing! It is not posted when you login into your account--you need to search for that change on T-Mobile site! One rep told me that it was my responsibiliity to figure that out.
Secret practices?
I know it did change after I called them. They told me 2 things: 1) one rep said that since very few people used this, they did not care about notifying customers, 2) 2nd one said that they sent an insert to customers.
I checked my last 2 bills--no insert, no info, nothing! It is not posted when you login into your account--you need to search for that change on T-Mobile site! One rep told me that it was my responsibiliity to figure that out.
Secret practices?
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Actually, it's been on the My T-Mobile frontpage for months now. If you didn't see the notice on your bills, you weren't reading closely enough.
You can see more info at:
http://www.t-mobile.com/international/textmessaging.asp »
You can see more info at:
http://www.t-mobile.com/international/textmessaging.asp »
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That charge is just for outgoing. All incoming ae .05 no matter where they are from.
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I was not looking before, but I have 2 envelopes in front of me right now: one dated Aug 2 and one dated Sept 2 and there is absolutely nothing about that. Maybe it's the type of the Bill: I use EasyPay. T-Mobile rep pointed to me to that link but what does it mean: should I check every day and do searches to see if any tariffs have changed or not?
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Take a look at a TMobile bill copy from the last four months. Look at the front page. Look at the top of the front page, inside the box with the words "Important Information" on it. There you will find the very "secret" information on international SMS that we've been oh-so-cleverly hiding from our customers by the incredibly fiendish "purloined letter" method. 🙄
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Isn't it cute when policy or pricing changes and the customers assume it's some secret conspiracy to rip them off?
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No...didn't you know...
Cell phone companies like T-Mobile just want to screw their customers over! They want to make the customers mad so they cancel and we get the ETFs. That way we lose long term PROFITABLE customers.
Any customer who gets upset about this is either a retard or is just ignorant.
Cell phone companies like T-Mobile just want to screw their customers over! They want to make the customers mad so they cancel and we get the ETFs. That way we lose long term PROFITABLE customers.
Any customer who gets upset about this is either a retard or is just ignorant.
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