Lets Try Something
I am in the market for a cell phone... but i noticed something about conversations i have had with any kiosk or store i've gone to..
When i am talking to a Representative about the downfalls of there service, while at there store or kiosk, I automatically get a rebuttal of how another service has larger downfalls.. my rebuttal is that i was talking about there service and standing there talking with them.. Not @ the competitors..
to me a situation like this is bad sportmanship.. can't we converse on a level that does not badger the competitors.. can people take a blow without pointing the finger.. or is this what it will always come down to...
try a new strategy is all i'm asking... when asked about your service, answer with your...
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When i am talking to a Representative about the downfalls of there service, while at there store or kiosk, I automatically get a rebuttal of how another service has larger downfalls.. my rebuttal is that i was talking about there service and standing there talking with them.. Not @ the competitors..
to me a situation like this is bad sportmanship.. can't we converse on a level that does not badger the competitors.. can people take a blow without pointing the finger.. or is this what it will always come down to...
try a new strategy is all i'm asking... when asked about your service, answer with your...
(continues)
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Okay, let me make a suggestion to you: posting the exact same thing in every forum makes you look like an annoying moron. I happen to agree with you, but this is just irritating.
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i just wanted to be impartial.. by posting in one forum i may be accused of singling out a certain service.. my appologies for the annoyance JDigital..
sincerely,
the Moron
sincerely,
the Moron
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Dear Moron-
That is why forums such as "General" and "Shop Talk" exist. Trust me, I know you are annoying more than just myself.
That is why forums such as "General" and "Shop Talk" exist. Trust me, I know you are annoying more than just myself.
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thank you politely for your general input.. but can we atleast co-exist without neanderthal badgering even here?
The way i decide to place a statement, whether it be repetitious or "generally", should not be criticized by a person of any stature..
The way i decide to place a statement, whether it be repetitious or "generally", should not be criticized by a person of any stature..
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I think you're right, Critic. But working in cust care for a wireless company..it's a lot harder than you'd think. Downfalls? My company doesn't have any. But then again...I live in an area that has a call center and therefore my city has A LOT of towers. Where I work is wi-fi enabled and we have our own tower. I get service in my basement. Companies make it very hard for their employees to even know about downfalls. The only ones I know about are Motorola phones. I never advise to buy a Mot. 😉
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What? 😳 After Nokia, the Moto lineup is the most reliable TMo offers. Good reception, MP3 ringtones, lots of extras. We sell about 65% Moto in our store and have nothing but good luck.
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😕 95% of the calls I take that deal w/ bad reception and phone problems are either on the Samsung R225 or a Mot phone. But then again...we only hear the bad. Nobody ever calls in to say, "Hey, service is great-thanks!" so I estimate that for every person that calls in w/ a paticular phone problem, 3 more people are using the phone just fine. We may just have more reports becuase they're less expensive, thus..more people using them. Who knows. I wouldn't buy one though. I'm a Nokia girl.
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Can we all just get over it now. Does it matter where he posted it. You could've just ignored it but now it's a long thread. Nit picking people. Nit picking. Let's not make a big deal out of trivial things.
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Coulda posted this in the GENERAL found, not in the CARRIER SPECIFIC forums.. That way you wouldnt have been accused of crap!!
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The reason reps point out other carriers is to help you shop. It is competitive analysis. It helps you compare the pros and cons of each service to see which one fits you best. It does me no good to sell someone a phone only to have them bring it back in 5 days because it does not fit their (not there)needs. I like my commission checks not to be loans.
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It is sad but some customers want you to lie to them. We have a motto we will tell you the truth even if it hurts. We sell multiple carriers so if you want the full treatment we will show you the pros and cons of everyone sell. If you set the customers expectations correct that there is no super phone but this company xyz seems to be the best for you. There is less churn.
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Thank you gemini... someone who actually looks at what's important... less churn equals more money for everyone...
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TMoFreak said:
The reason reps point out other carriers is to help you shop. It is competitive analysis. It helps you compare the pros and cons of each service to see which one fits you best. It does me no good to sell someone a phone only to have them bring it back in 5 days because it does not fit their (not there)needs. I like my commission checks not to be loans.
Thats one of the smartest things I've heard said in here TMo....you're a good man, charlie brown
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The_Critic said:...
I am in the market for a cell phone... but i noticed something about conversations i have had with any kiosk or store i've gone to..
When i am talking to a Representative about the downfalls of there service, while at there store or kiosk, I automatically get a rebuttal of how another service has larger downfalls.. my rebuttal is that i was talking about there service and standing there talking with them.. Not @ the competitors..
to me a situation like this is bad sportmanship.. can't we converse on a level that does not badger the competitors.. can people take a blow without pointing the finger.. or is this what it will always come down to...
try a new strategy is all i'm asking... when asked
(continues)
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No Way. You see the wireless competition is a very tight race indeed. There's nothing wrong with a little "competitive counterpunch" once in a while. 😉
And you should be glad to hear this information. It is more informative for customers to hear them anyway, because you can be sure a salesman won't be too quick to point out there own shortfalls and you'll find out only after your Buyer's Remorse period is Gone In The Wind. 😳
And you should be glad to hear this information. It is more informative for customers to hear them anyway, because you can be sure a salesman won't be too quick to point out there own shortfalls and you'll find out only after your Buyer's Remorse period is Gone In The Wind. 😳
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