Help, Starr... or anybody else who knows
All my corporate contacts at T-Mobile told me that there really isn't any reason why I can't sell a T-Mo To Go kit as a postpaid phone in a pinch. That's what I did today; since I was out of V300's, I sold a couple of prepaid V300 kits on a family plan. The problem is that they both signed up for T-Zones, and when I checked the T-Zones it appeared to be the free To Go portal instead of the regular subscriber one. I told them to give it a couple days and let me know if it doesn't straighten itself out. Does anybody have any advice about this? Might it just take a couple of days for the regular T-Zones to kick in like it sometimes does? Or if not, is there a setting I can change on the phone for them to make it work properly? This seems...
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I think you might have to get the settings from the wireless data group at customer care. (if adding the SOC does not automatically fix it.)
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Okay... I'm going to wait and see if they come back or not. Can you think of any other reason why selling prepaid kits on postpaid plans is a bad idea?
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Well sometimes when we run out of stock on a phone like Nokia 3595, Motorola V300, Siemens CF62T, or any of the post paid counterparts of the prepaid kids. We do take out the prepaid phone and use it for a post-paid activation. Just remove the activation kit out of the box and use it for someone who just needs the kit. It's not something we do regularly, its just that we are out of a phone, we make due with whats available. This is done at the manager's discretion.
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Right, and that's exactly what I did... the question is whether or not you've ever had a problem making T-Zones work properly on one of those handsets...
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