Long Text Messages
Aight, so I got a problem and I'm wondering if there's someone who might be able to help me with it here.
First, let me start by saying that I'm a big fan of T-Mobile customer care and the service itself. BUT, I can't seem to get any help from customer care on this one.
I am having problems sending long text messages. It started on my T-619. I went through customer care and the troubleshooting steps that I've done on my own. They reset something that never fixed the problem. Now, I have a RAZR and I'm experienceing the same problem. They've checked for local issues and found nothing PLUS it seems to only be a problem on MY account (I've experienced the problem with a friend sitting right next to me using the exact same handset and they...
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First, let me start by saying that I'm a big fan of T-Mobile customer care and the service itself. BUT, I can't seem to get any help from customer care on this one.
I am having problems sending long text messages. It started on my T-619. I went through customer care and the troubleshooting steps that I've done on my own. They reset something that never fixed the problem. Now, I have a RAZR and I'm experienceing the same problem. They've checked for local issues and found nothing PLUS it seems to only be a problem on MY account (I've experienced the problem with a friend sitting right next to me using the exact same handset and they...
(continues)
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If it's only been happening today, I'd say give it a day or 2. Long text messages get broken up at the server into more than one message and are generally reassembled when delivered.
If there's a system issue it might be having troubles breaking up the message.
Just be patient, if it worked before it'll work again. It just takes time sometimes.
If there's a system issue it might be having troubles breaking up the message.
Just be patient, if it worked before it'll work again. It just takes time sometimes.
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also. rare but it happens... a SIM change can solve the problem. Usually does. The SIM can get damaged sometimes. if that does not work call tier 3 customer care, they usually find out that there is no SMS set up on the account due to a upgrading error in the system.
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