It's sad how people think that the wireless industry owes them everything when we already bend over backwards to make them happy and in most cases its never enough! I know what you mean!

I agree that many customers, not just in the wireless industry, but across many industries, are unreasonable and often rude with a lack of understanding. Yet, I also realize that part of fixing a problem requires the ability to look within. Neither T-mobile, nor any other carrier is free of any responsibility for situations like this. T-mobile is a great carrier; showing increased market presence and tenacity, but there is no denying that carriers like T-mobile and Sprint have struggled slightly more than other carriers at keeping churn rates down. The customers described in this posts are not good customers, but make no mistake about it, customers are leaving T-mobile at a rate slightly higher than other carriers. They can't all be wron...
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They are leaving frankly because T-Mobile sucks. Ghetto-Mobile I refer to my place of employment as.

I wouldn't have T-Mobile if when I walked in the door I saw a room full of hoodlums we call customers.

their the cheapest they are going to attract all kinds of people!

T-mobile is also my place of employment, and I don't see hoodlums, I see people who want or need cell phone service, and dont feel like paying more for things they don't need. If you don't want or need to watch tv on your phone, but use a lot of minutes, tmobile is perfect for you. Should you therefore be subject to name calling. I could go on a rant about customers and anyone in the business will shake their head with approval, but customers are people(most of the time) and should not be called ghetto or hoodlums, without first being given the opportunity to prove it true.

Oh, she proved it true ten minutes ago when she came in with three kids dressed only in diapers and let them play with phones setting off the alarms as she dug into her bra and pulled out sweaty wet 20s to pay her bill only after it was suspended.

She actually represents 5 to 10 percent of the total customer base, therefore it's not an indication of how T-Mobile is as a company.

Best advice I have is go work in a major capital city as my friends that work for T up there love it.

Working in a smaller poverty striken city where 40% of the city's population live in govt housing or housing not fit for civalized people, that 5 or 10 percent you describe is 90% here.

God I hate it here...my IQ is dropping by the day.

Then QUIT! T-Mobile is a great place to work, and the company pushes many points to put the CSR and RSR on a pedestal. Customers are treated very well no matter what their socioeconomical situation. If you hate you job then quit, dont sit and b!T(H!!!