Rebates
I was denied a rebate for a new activation saying "Invalid activation date for rebate offer". There's no doubt that I qualify for the rebate, but...
I am using the NEW handset on my OLD line. Not a problem, right? I made sure that the form said ACCOUNT and not LINE. The form actually says that "the handset must be used at least once on your t-mobile account prior to validation". It says ACCOUNT, not NEWLY ACTIVATED LINE. So, I never used the phone on the new line.
I called, explained the situation, the gal filed a new claim and told me that it will be another 4-6 weeks. She didn't seem to really understand the situation so as soon as we hung up, I called T-Mobile and they called rebates. They then told me that it was a good thing that...
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I am using the NEW handset on my OLD line. Not a problem, right? I made sure that the form said ACCOUNT and not LINE. The form actually says that "the handset must be used at least once on your t-mobile account prior to validation". It says ACCOUNT, not NEWLY ACTIVATED LINE. So, I never used the phone on the new line.
I called, explained the situation, the gal filed a new claim and told me that it will be another 4-6 weeks. She didn't seem to really understand the situation so as soon as we hung up, I called T-Mobile and they called rebates. They then told me that it was a good thing that...
(continues)
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