t mobile sucks...
i dont know bout you guys but t mobile coverage wise sucks and their family plans suck too. i dont know but i wish attws was still around they had the best family plans. anyways can some one answer one question why does t mobile send a bill out with a due date dec 12th and send the customer to collections on nov 15th? without receiving a notification in the mail? THAT IS WHY T MOBILE SUCKS. 😁
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As far as coverage is concerned I'm sorry it wasn't working for you in your area, and you felt your plan was inadequate. We do have troubleshooting guides, and a wide variety of pricing plans, however I hope you find something that suits your needs better than we could. Yes, I can also answer your question about the write off. It's a very touchy subject, and I'm meaning no offense, so please don't take any. I am a customer care rep, and we are most times the first people that are contacted when someone has found out their account has been written off. In terms of collection, we DO make an extreme effort to contact the billing party before a write off occurs. We do not want to write off accounts, it costs us to write off accounts, and it is ...
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😁 Hi, since you are a customer Care rep. would you know when T-Mobile will be offering the 1000 minute plan with unlimited Night and Weekend minutes for 39.99 again? They had that plan in March and April of this year, as a promotional plan. I really need it. Also, I know that the same plan is out for $59.99 but that is too much. Thanks!
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you can call retention upon expiration of your contract.....but be aware of your attitute
if you're lucky, you'll get it
this is a very special offer
if you're lucky, you'll get it
this is a very special offer
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mingkee said:
you can call retention upon expiration of your contract.....but be aware of your attitute
if you're lucky, you'll get it
this is a very special offer
Well, I wasn't going to say anything because we REALLY are not supposed to offer that unless someone is truly wanting to cancel, and even if you threaten to cancel is NOT a guarentee you will be offered it. It is considered a "preferred customer" plan and only retention reps are allowed to add it. As far as the regular plan, I don't know, but for the last couple of years it has popped in and out, and sooner or later I speculate it will again and be offered as a limited time promotional offer. However, if you do call in and say you are going to c...
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BluetoOrange22 said:
Ming, I hope your internet provider disconnects your service.
The only way to get rid of Blue is to pull the plug on his life. God please help here. This guy is so f@(kin' obnoxious!
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It's obvious nobody's backing you up. We cant go on any longer trying to understand what Ming's posts mean; come on now, even you can agree with that...
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BluetoOrange22 said:
It's obvious nobody's backing you up. We cant go on any longer trying to understand what Ming's posts mean; come on now, even you can agree with that...
Here is an idea to improve Cingular's Customer Service.....get CSR's who understand the frikkin' english language! I can't tell you how many stories i have read on the Cingular forum that are just down right an embarrassing reflection of how your reps are mo fo. I a lot of that sheyat here onsight while at Cingular too. It happens even for a simple task such as shipping a phone to the subscriber and they forget to send a battery. How annoying would that be...and we are just pilot testing this system to emulate what would happen. W...
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Wait a second... so ignorant CSR's are isolated to Cingular?
How's this for a tmob back story... Trying to unlock a Nokia to use w/ Cingular, everything fine... Props to tmob for getting Subsidy Unlock Code so quickly... When insert Cingular card phones asks for security code... None of the defaults were and phone won't lock to ask for PUK... after going back and forth w/ Nokia... Call tmob... Response given: Take the phone to Cellular South to have the GSM phone unlocked... Cellular South is a CDMA provider...
Now i'm not saying Cingular does not have some ignorant reps... i for one dread calling in for fear of getting someone incompetent... BUT this is not isolated and reps like this can be found throughout every carrier...
How's this for a tmob back story... Trying to unlock a Nokia to use w/ Cingular, everything fine... Props to tmob for getting Subsidy Unlock Code so quickly... When insert Cingular card phones asks for security code... None of the defaults were and phone won't lock to ask for PUK... after going back and forth w/ Nokia... Call tmob... Response given: Take the phone to Cellular South to have the GSM phone unlocked... Cellular South is a CDMA provider...
Now i'm not saying Cingular does not have some ignorant reps... i for one dread calling in for fear of getting someone incompetent... BUT this is not isolated and reps like this can be found throughout every carrier...
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speck said:...
Wait a second... so ignorant CSR's are isolated to Cingular?
How's this for a tmob back story... Trying to unlock a Nokia to use w/ Cingular, everything fine... Props to tmob for getting Subsidy Unlock Code so quickly... When insert Cingular card phones asks for security code... None of the defaults were and phone won't lock to ask for PUK... after going back and forth w/ Nokia... Call tmob... Response given: Take the phone to Cellular South to have the GSM phone unlocked... Cellular South is a CDMA provider...
Now i'm not saying Cingular does not have some ignorant reps... i for one dread calling in for fear of getting someone incompetent... BUT this is not isolated and reps like this can be found thro
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45 mins to an hour waiting for a rep? Absolutely bull$#!t impossible!
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45 min is an exaggeration... But as far as call volume is concerned... Cingular also Supplies a higher customer base than tmob... I won't argue the Customer Service w/ Cingular... Because I'll be the first to admit that on several occasion fellow CSR's have infuriated me to no end... Like I said earlier... i dread calling Customer Service... I avoid it like the plague... My statement was that it's not isolated to Cingular... And there are exceptional reps @ Cingular... Luckily, Cingular is overhauling the reps and setting incredibly high standards to get this resolved... Hopefully on the next evaluation we won't be on the bottom of the food chain when it comes to customer service.
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speck said:
45 min is an exaggeration... But as far as call volume is concerned... Cingular also Supplies a higher customer base than tmob... I won't argue the Customer Service w/ Cingular... Because I'll be the first to admit that on several occasion fellow CSR's have infuriated me to no end... Like I said earlier... i dread calling Customer Service... I avoid it like the plague... My statement was that it's not isolated to Cingular... And there are exceptional reps @ Cingular... Luckily, Cingular is overhauling the reps and setting incredibly high standards to get this resolved... Hopefully on the next evaluation we won't be on the bottom of the food chain when it comes to customer service.
For the sake ...
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Actually we don't have to factor in T-Mobile International, because it operates as a completely seperate entity... Last I heard it was something like 120+ million customers worldwide for T-mobile... But the T-Mobile Int'l does not effect T-Mobile USA call volume or customer service... So that example gets thrown out the window... Secondly, JD Powers is american based and the ruling was strictly for T-Mobile USA and not T-Mobile Int'l... We don't have customer service statistics on them because T-mobile Int'l operates in so many different countries and in some is the only cellular provider...
Yes, T-Mobile Int'l is huge... BUT it's statistics cannot be involved w/ T-Mobile USA... The only time these two directly interact with one another ...
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Yes, T-Mobile Int'l is huge... BUT it's statistics cannot be involved w/ T-Mobile USA... The only time these two directly interact with one another ...
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speck said:...
Actually we don't have to factor in T-Mobile International, because it operates as a completely seperate entity... Last I heard it was something like 120+ million customers worldwide for T-mobile... But the T-Mobile Int'l does not effect T-Mobile USA call volume or customer service... So that example gets thrown out the window... Secondly, JD Powers is american based and the ruling was strictly for T-Mobile USA and not T-Mobile Int'l... We don't have customer service statistics on them because T-mobile Int'l operates in so many different countries and in some is the only cellular provider...
Yes, T-Mobile Int'l is huge... BUT it's statistics cannot be involved w/ T-Mobile USA... The only time these two dir
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Now I never trashed T-Mobile Int'l... time and time again I have been the first to point out the backing T-Mobile USA has... T-Mobile Int'l Exceeds all US carriers, no argument about that... But we're talking about T-Mobile USA... I was just pointing out that we cannot judge T-Mobile USA based on T-Mobile Int'l accomplishements and vice versa...
And to make such a claim that T-Mobile will be #1 is a joke... They've been around for 7 years and have been sitting on a #4 spot... Cingular has been around for 3 yrs and has #1... Want to discuss accomplishments? T-Mobile has great customer service that is a given... But Cingular has the Network Size, Call quality, Bigger & Better selection of phones, and Services... I agree after Sprint and al...
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And to make such a claim that T-Mobile will be #1 is a joke... They've been around for 7 years and have been sitting on a #4 spot... Cingular has been around for 3 yrs and has #1... Want to discuss accomplishments? T-Mobile has great customer service that is a given... But Cingular has the Network Size, Call quality, Bigger & Better selection of phones, and Services... I agree after Sprint and al...
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I think we have a shot at #1--when I started with the company in Q1 2003 we had been hoping to be at 8 million customers at the first of the year '03--we got ten. Fast forward to Q3 2004--15.4 million. And not one of those customers in that time frame was acquired as the result of a merger or takeover. Factor in a VERY aggressive position regarding coverage enhancements AND the customer service thang 🤭 😁 🤭 and who knows? If the Cingular/ATT merge doesn't go smoothly, we could pick up a significant portion of that customer base, just like WLNP gave us a huge boost from people bailing out of ATT. All I'm saying is that TMobile takes NOTHING for granted when it comes to growing the business--no complacency means we're looking...
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Aleq said:...
I think we have a shot at #1--when I started with the company in Q1 2003 we had been hoping to be at 8 million customers at the first of the year '03--we got ten. Fast forward to Q3 2004--15.4 million. And not one of those customers in that time frame was acquired as the result of a merger or takeover. Factor in a VERY aggressive position regarding coverage enhancements AND the customer service thang 🤭 😁 🤭 and who knows? If the Cingular/ATT merge doesn't go smoothly, we could pick up a significant portion of that customer base, just like WLNP gave us a huge boost from people bailing out of ATT. All I'm saying is that TMobile takes NOTHING for granted when it comes to growing the business--no
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You forget it's not just Cingular you have to go up against... But also VZW... Congratulations on the customer acquisition but it's still a long way from flying over our heads... The only thing I believe that keeps Tmob interesting... Is the purchasing power it has bcz of daddy... Other than that Tmob doesn't offer anything better... Small Network, Horrible Data Services, have you guys announced 3G yet?
Maybe Tmob will surprise us... and i'll eat my words... One thing though... It won't be anytime soon.
Maybe Tmob will surprise us... and i'll eat my words... One thing though... It won't be anytime soon.
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Like I have said before on this site, you folks keep underestimating T-Mobile. Hence the story of the "Tortoise and the Hare".
You might learn something.
LOL @ "horrible data services"
I swear, I LOVE IT when folks underestimate us. I'll let our actions speak for itself. I won't go into the "trash talk".
Enjoy the ride!
You might learn something.
LOL @ "horrible data services"
I swear, I LOVE IT when folks underestimate us. I'll let our actions speak for itself. I won't go into the "trash talk".
Enjoy the ride!
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Starr06 said:
Like I have said before on this site, you folks keep underestimating T-Mobile. Hence the story of the "Tortoise and the Hare".
You might learn something.
LOL @ "horrible data services"
I swear, I LOVE IT when folks underestimate us. I'll let our actions speak for itself. I won't go into the "trash talk".
Enjoy the ride!
Amen sister.
I'll admit I was on the "Trash talk vs. T-Mobile" bandwagon. I am just waiting for the first stop to get off of that bandwagon ;-)
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speck said:
You forget it's not just Cingular you have to go up against... But also VZW... Congratulations on the customer acquisition but it's still a long way from flying over our heads... The only thing I believe that keeps Tmob interesting... Is the purchasing power it has bcz of daddy... Other than that Tmob doesn't offer anything better... Small Network, Horrible Data Services, have you guys announced 3G yet?
Maybe Tmob will surprise us... and i'll eat my words... One thing though... It won't be anytime soon.
I love it when the competitors act this hasty. It'll just provide more certainty to you all having to eat your words.
And their was no customer acquisition here, I just said thatI'll b...
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I was congratulation T-Mobile on the rate it has been acquiring customer's lately... That's where that came from... "man"
As for improved services like 3G, realize that both Cingular and VZW are younger than T-Mobile by about 4 years and all that stuff like EDGE is already launched and UMTS/HSDPA & EVDO is already actively testing AND scheduled for launch... No rumor about it... my dear watson. 😁
As for improved services like 3G, realize that both Cingular and VZW are younger than T-Mobile by about 4 years and all that stuff like EDGE is already launched and UMTS/HSDPA & EVDO is already actively testing AND scheduled for launch... No rumor about it... my dear watson. 😁
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May I make one point, also? Someone said cingular was only 3 years old, and look how big they are? Well first of all I remember my dad's first cell phone in 1991 being with Bell South Mobility...was that not cingular? I also remember AWS being around since 1993 or so? Also, VZW got it's start as GTE mobile in the mid 90's. I'd say as far as that goes, we are still one of the newer carriers in the U.S. and with increasing our customer base at an average of around 3 million customers every quarter, come time we are established as long as these other carriers, I see no reason why it's not a realistic goal to *eventually* have the largest customer base. We are doing very good things, I'm proud to say I work for T-Mobile!
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bizkitsngravy said:...
May I make one point, also? Someone said cingular was only 3 years old, and look how big they are? Well first of all I remember my dad's first cell phone in 1991 being with Bell South Mobility...was that not cingular? I also remember AWS being around since 1993 or so? Also, VZW got it's start as GTE mobile in the mid 90's. I'd say as far as that goes, we are still one of the newer carriers in the U.S. and with increasing our customer base at an average of around 3 million customers every quarter, come time we are established as long as these other carriers, I see no reason why it's not a realistic goal to *eventually* have the largest customer base. We are doing very good things, I'm proud to say I wor
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No... Bellsouth Mobility was Bellsouth Mobility... GTE was GTE... VZW is VZW... Cingular is Cingular...
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speck said:
No... Bellsouth Mobility was Bellsouth Mobility... GTE was GTE... VZW is VZW... Cingular is Cingular...
Cingular, prior to the merger with AT&T, is a company partially owned by Bell South and SBC. Hence, they share into the whole Bell South thing.
Same for VZW...they are a company form by integrating/merging all the GTE and other local former Bell carriers from all over the US together to form VZW.
Point I'm making here is all the former carriers existed as they were once upon a time but now they are, for the most part merged/consolidated together with other smaller carriers out there to form a larger carrier and so any reflection from the past is assessed against how the larger carrie...
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I know how Cingular came about and how VZW came about... To imply Cingular has been around since 1991 simply bcz it came about from a merger by SBC and Bellsouth is what i'm arguing... "buddy"... It has nothing to do with homework... What i'm stating is... The Cingular name started the second the deal was closed... The timeline of Bellsouth Mobility up until the point of Cingular is just that... timeline for Bellsouth Mobility... hence why i stated bellsouth mobility is bellsouth mobility and cingular is cingular... Because if we take these arguments that "I have technically been w/ VZW bcz I was GTE before the merger..." Than we can say that your designated landline has been around for close to 100 years since you know... current landlines ...
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speck said:...
I know how Cingular came about and how VZW came about... To imply Cingular has been around since 1991 simply bcz it came about from a merger by SBC and Bellsouth is what i'm arguing... "buddy"... It has nothing to do with homework... What i'm stating is... The Cingular name started the second the deal was closed... The timeline of Bellsouth Mobility up until the point of Cingular is just that... timeline for Bellsouth Mobility... hence why i stated bellsouth mobility is bellsouth mobility and cingular is cingular... Because if we take these arguments that "I have technically been w/ VZW bcz I was GTE before the merger..." Than we can say that your designated landline has been around for close to 100 years sinc
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Please... Find a quote from me where I said T-Mobile's acquisition of customer's was not impressive... In fact I recall congratulating on the customer acquisition... My argument was poised at the lack of Network, Technology and Services... I swear you guys don't listen...
I talk about 3G your rebuttal is "We've added customers at a faster rate!"
I talk about Roaming Agreements the debate is "We won JD Powers!"
Talk about T-Mobile USA Network Coverage and the response is "T-Mobile Int'l is bigger!"
And then the few times I issue a compliment toward T-Mobile the position taken is "Blasphemer! Burn in Hell!"
You T-Mobile reps are truly an interesting bunch to converse with.
I talk about 3G your rebuttal is "We've added customers at a faster rate!"
I talk about Roaming Agreements the debate is "We won JD Powers!"
Talk about T-Mobile USA Network Coverage and the response is "T-Mobile Int'l is bigger!"
And then the few times I issue a compliment toward T-Mobile the position taken is "Blasphemer! Burn in Hell!"
You T-Mobile reps are truly an interesting bunch to converse with.
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Well, before I can rebute to any statement, make up your mind on what point you are wanting to make. It's not difficult. 🙂 I don't believe you or anyone else has heard me not make a valid, educated statement.
Let's get this settled once and for all. I don't think ANYONE has ever argued that T-Mobile has the biggest network, yet I think the people that continue to make that statement, like they're the first one's that have said it have not only killed the cat, but have squished it so far down they're making freaking moo gu gai pan with it in china! NO! we DONT have the largest network!
We, as well as any other company have our own solutions. We have our downfalls, and we have our advantages.
You want me to rebute 3g? GSM IS 3g,...
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Let's get this settled once and for all. I don't think ANYONE has ever argued that T-Mobile has the biggest network, yet I think the people that continue to make that statement, like they're the first one's that have said it have not only killed the cat, but have squished it so far down they're making freaking moo gu gai pan with it in china! NO! we DONT have the largest network!
We, as well as any other company have our own solutions. We have our downfalls, and we have our advantages.
You want me to rebute 3g? GSM IS 3g,...
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I have maintained the same point throughout this point...
GSM is not 3G... http://www.gsmworld.com/technology/index.shtm l
On what plan does gprs use minutes?
GSM is not 3G... http://www.gsmworld.com/technology/index.shtm l
On what plan does gprs use minutes?
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Rest of the message did not post:
T-Mobile and EDGE... When? T-Mobile and 3G... When?
JD Powers IS a HUGE deal... Congratulations.
Never said VZW was great... I stated Cingular was not the only company to worry about...
What I meant by Services was services available to customers to take advantage of the technology.
I am chilled, still holding a conversation...
T-Mobile and EDGE... When? T-Mobile and 3G... When?
JD Powers IS a HUGE deal... Congratulations.
Never said VZW was great... I stated Cingular was not the only company to worry about...
What I meant by Services was services available to customers to take advantage of the technology.
I am chilled, still holding a conversation...
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speck said:
Rest of the message did not post:
T-Mobile and EDGE... When?
Currently scheduled for Q1 2005.
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Hey Speck,
I'm new to this forum but not to wireless. I have read these messages and I see where you are coming from as far as coverage for T-Mobile USA. We are a young company as someone stated, about two years or so. And you had stated that Cingular, technically, had been around 20 years. The point I am making is that we are a young company that took over a previously terrible company and immensely improved the coverage in a short period of time. Cingular had to acquire a company falling, AT&T who couldn't keep up with the rest of the Wireless Industry, but they did gain with two major companies merging who had invested in coverage while we were one company building out. Cingular does have an 850 MHz overlay that was recently acqu...
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I'm new to this forum but not to wireless. I have read these messages and I see where you are coming from as far as coverage for T-Mobile USA. We are a young company as someone stated, about two years or so. And you had stated that Cingular, technically, had been around 20 years. The point I am making is that we are a young company that took over a previously terrible company and immensely improved the coverage in a short period of time. Cingular had to acquire a company falling, AT&T who couldn't keep up with the rest of the Wireless Industry, but they did gain with two major companies merging who had invested in coverage while we were one company building out. Cingular does have an 850 MHz overlay that was recently acqu...
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Where did you hear that T-Mobile was pursuing an 850 Mhz overlay? That is the first time I've ever heard it mentioned, and actually everything I've been told up until now has contradicted that idea.
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🙄
*sigh*
I never said Cingular was more than 20 yrs old... I was being sarcastic...
*sigh*
I never said Cingular was more than 20 yrs old... I was being sarcastic...
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I just love the VZW apologists who bang their gong over and over about how good the network is and blah blah blah... I had VZW for 3.5 years and not once was I able to receive or place a call from my bedroom, when I have zero problems with my TMobile phone. Just in case you might think this is a fluke, a friend who has VZW currently is also unable to get or place a call from my house with a brand new phone, IN a major metropolitan area, no less, not to mention the gaping holes in VZW coverage they DON'T tell you about, let alone the stupid rate plans where it's next to impossible to figure out what a call will cost with the variable roaming/LD charges. Never underestimate the sheer power of American consumer lethargy and stupidity--we're g...
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Aleq said:...
I just love the VZW apologists who bang their gong over and over about how good the network is and blah blah blah... I had VZW for 3.5 years and not once was I able to receive or place a call from my bedroom, when I have zero problems with my TMobile phone. Just in case you might think this is a fluke, a friend who has VZW currently is also unable to get or place a call from my house with a brand new phone, IN a major metropolitan area, no less, not to mention the gaping holes in VZW coverage they DON'T tell you about, let alone the stupid rate plans where it's next to impossible to figure out what a call will cost with the variable roaming/LD charges. Never underestimate the sheer power of American consumer
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muchdrama said:
So, let us get this straight...VZW sucks because you couldn't complete a call from your bedroom? Ever think that maybe you have better coverage in your general area with Tmobile? Perhaps a tower nearby?
At the time I was a professional driver, and the coverage for VZW was uniformly awful. Bad sound quality, massive dropped call issues, couldn't get a foot outside of city limits without getting AT&T demanding a credit card # for undisclosed amounts of money to complete a call, couldn't keep a call going through a two block long tunnel/underpass, the list was endless. I use the bedroom analogy because it's so perfectly indicative of the substandard network quality I had to live with for s...
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Aleq said:...muchdrama said:
So, let us get this straight...VZW sucks because you couldn't complete a call from your bedroom? Ever think that maybe you have better coverage in your general area with Tmobile? Perhaps a tower nearby?
At the time I was a professional driver, and the coverage for VZW was uniformly awful. Bad sound quality, massive dropped call issues, couldn't get a foot outside of city limits without getting AT&T demanding a credit card # for undisclosed amounts of money to complete a call, couldn't keep a call going through a two block long tunnel/underpass, the list was endless. I use the bedroom analogy because it's so perfectly indicative of the substandard network q
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Actually, I work in customer care and it is a very large part of my everyday job to troubleshoot coverage issues along with the myriad other issues our customers have. I have been doing this job for over two years, 75+ customer interactions per day. The VZW coverage issue is one that I have empirical experience with due to my long tenure with that company (actually, it was originally AirTouch when I signed up) and I am in a position to compare coverage head to head with friends who have VZW as well as other carriers, and the interest in doing so as it relates directly to my job. As I stated in my post, I and my friends have been comparing our service on a systematic basis, comparing coverage from two carriers in identical conditions and VZ...
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I totally agree Aleq. I don't see why people think that we don't have a shot at #1? They think we are the midget red headed step child of the industry. But I say let them form their own opinions while we continue to slam the competition step by step, quietly without having to buy another company. First, customer service, next coverage. We are FAR from complacent. From the retail reps all the way up the ladder, I see everyone making contributions and doing their part to make this company grow. It's about quality, not quantity sometimes.
2005 will be lovely. Folks better jump on the train or get left in the dust, ain't no stoppin' us now!
😁
2005 will be lovely. Folks better jump on the train or get left in the dust, ain't no stoppin' us now!
😁
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Starr06 said:
I totally agree Aleq. I don't see why people think that we don't have a shot at #1? They think we are the midget red headed step child of the industry. But I say let them form their own opinions while we continue to slam the competition step by step, quietly without having to buy another company. First, customer service, next coverage. We are FAR from complacent. From the retail reps all the way up the ladder, I see everyone making contributions and doing their part to make this company grow. It's about quality, not quantity sometimes.
2005 will be lovely. Folks better jump on the train or get left in the dust, ain't no stoppin' us now!
😁
LMFAO @ the midget red headed step child of...
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well,in terms of data (services), youre right. 1x and edge are 3g. gprs is not. gsm is however considered a third generation network. (as far as analog, tdma,cdma)
www.gsa.com/gsm_3g
www.gsa.com/gsm_3g
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i owe $123.00 and t mobile sent me to collections... thats B.S. i did call customer care and they had charged me $100 for a warranty phone i had in my house. i sent the phone back and they said that i would receive the $100 credit when t mobile received the phone they said not to pay the bill until i received an invoice with the $100 credit on it. they said to wait 2 billing cycles when i received the december invoice i did not see the $100 credit that is when i called and i got the SHOCKING 😲 news that i had been sent to collections. i told them that i was waiting for my credit and they said too bad call the collections agency and when i asked for a supervisor or a manager they said that none of the managers were available... okay? right....
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I agree with you, that's a very valid reason. I'm sorry your situation was not handeled differently. However, our policy does state in terms of phone refunds if we track the package and via tracking it shows that it has arrived at the destination, but not in the system, DO NOT give credit, for it will automatically appear. However, there are some instances where it does show we have it in the system and no credit appears, we can give it then. If your account is coming dangeriously delinquent we can also issue temporary credits until something is resolved. Also, when you do a handset exchange under warranty we read you a script thats like half a page long and towards the end it says verbatim "Please don't damage or throw away the mailing ca...
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I find it very hard to believe that you were not notified of the collection path you were in. As bizkitsngravy stated, we send you numerous notices and make EVERY attempt possible to contact you regarding your bill. You are still not telling us the whole story.
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Holy crap dude! How long have you been with the company? You know a s@#t-load of stuff and very well!!
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I have been with T-Mobile for some time. And up untill about 3 months ago, I really liked them. but lately thier customer service has gone down hill. I will be leaving them soon, but to be honest, a big reason is I now work for Cingular and get a free rate plan (1000 and a 500 minute). Originally I was going to stay with T-Mobile but the lack of customer service has made me decide otherwise.
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Instance 1:
Friday evening 12/10/2004, all of a sudden I decided to call 611 (Customer Care) from my Samsung X-105 (not too great a phone from both a feature rich perspective and overall quality of service perspective as well). I addressed the question to the CSR taking my call stating that in the end of this past April 2004, I upgraded both my phone as well as my wife's phone (both Motorola v.60g back then) to the Samsung X-105 on both lines. Let it be known as well that I was on the Family Time Basic plan ($49.99 400 Whenever, Free N&W, Free M2M).
It was here that I came to know that it was only her upgrade that went through and as of Friday late PM, she had only like 5-6 months accrued on a qualifying rate plan toward an upgrade ...
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Friday evening 12/10/2004, all of a sudden I decided to call 611 (Customer Care) from my Samsung X-105 (not too great a phone from both a feature rich perspective and overall quality of service perspective as well). I addressed the question to the CSR taking my call stating that in the end of this past April 2004, I upgraded both my phone as well as my wife's phone (both Motorola v.60g back then) to the Samsung X-105 on both lines. Let it be known as well that I was on the Family Time Basic plan ($49.99 400 Whenever, Free N&W, Free M2M).
It was here that I came to know that it was only her upgrade that went through and as of Friday late PM, she had only like 5-6 months accrued on a qualifying rate plan toward an upgrade ...
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I don't stand support or against Tmo
they need to work on changing pricing on data option, change it to $4.99 for 10MB; $9.99 for 50MB; $19.99 for unlimited usage, and open back ALL ports
this data pricing option should be more reasonable for all
they need to work on changing pricing on data option, change it to $4.99 for 10MB; $9.99 for 50MB; $19.99 for unlimited usage, and open back ALL ports
this data pricing option should be more reasonable for all
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mingkee said:
I don't stand support or against Tmo
they need to work on changing pricing on data option, change it to $4.99 for 10MB; $9.99 for 50MB; $19.99 for unlimited usage, and open back ALL ports
this data pricing option should be more reasonable for all
Ming,
I have got to correct you on that account. 😳
$4.99 for 10MB (This is not just for 10MB, it is unlimited T-Zones, sans the corporate add on functionality for Corporate E-Mail);
$9.99 for 50MB (Unlike the $4.99 option, this has the coporate e-mail functionality); and
$19.99 for unlimited usage (This is for T-Mobile Internet Unlimited (not to be confused with T-Zones).
I am not sure what your source of information is on this acc...
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this is a pricing suggestion
but I expect a lot of T-Zones customers will blow me off because this is a big change from unlimited to 10MB, but this is still better for occasional use, and port80 will be available again
since I see a lot of customers would not go for 19.99 option, and not justify to pay the price for occasional use, then I have the suggestion
the 19.99 option is good for me, because I am a heavy user, use a lot of MB a month, the price is pretty economical for me
but I expect a lot of T-Zones customers will blow me off because this is a big change from unlimited to 10MB, but this is still better for occasional use, and port80 will be available again
since I see a lot of customers would not go for 19.99 option, and not justify to pay the price for occasional use, then I have the suggestion
the 19.99 option is good for me, because I am a heavy user, use a lot of MB a month, the price is pretty economical for me
...
mingkee said:
this is a pricing suggestion
but I expect a lot of T-Zones customers will blow me off because this is a big change from unlimited to 10MB, but this is still better for occasional use, and port80 will be available again
since I see a lot of customers would not go for 19.99 option, and not justify to pay the price for occasional use, then I have the suggestion
the 19.99 option is good for me, because I am a heavy user, use a lot of MB a month, the price is pretty economical for me
Newsflash.......is SBC Y! DSL available in your area? It's available for same price ($19.95/month) provided ofcourse you use their Unl LD and Local pkg for $48/month but heck that seems to be a commodity these...
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unfortunately
there's no SBC in Brooklyn
but verizon DSL is good enough, and use their hotspots for free
there's no SBC in Brooklyn
but verizon DSL is good enough, and use their hotspots for free
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by the way
I already have landline internet (Verizon DSL)
I use T-Mobile as mobile and backup internet (I don't have to stay at home to listen to internet radios)
I already have landline internet (Verizon DSL)
I use T-Mobile as mobile and backup internet (I don't have to stay at home to listen to internet radios)
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mingkee said:
by the way
I already have landline internet (Verizon DSL)
I use T-Mobile as mobile and backup internet (I don't have to stay at home to listen to internet radios)
Well well well!! Welcome to the club. I also am a Verizon Online DSL customer for my home based internet use but unlike you, I don't have the $19.99/month internet plan. Too much to pay and besides wherever I am I usually have Web access readily available so hence the need to not pay for it.
There now we have one thing in common. T-Mobile as well as Verizon DSL customership. 😉
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I agree that t-mobile sucks. We went through hell for a year and everytime we called for service they went through the same BS. Service did nothing to alleviate the issues. Over 90% of the time we either got dropped before the call even started or got the message "Network Failure". THis happened in every area of Las Vegas. On the outskirts of the city there was NO service whatsoever. That is totally unacceptable. BTW, for those that say "it was probably the phone", well T-M should've never sold us that overpriced phone in the first place!
I place the blame for T-Mobile's inferior service squarely on T-Mobile, not on a phone. To blame a phone that they sold us is a cop-out and a sure sign of stupidity. We trusted T-M and they let us down. ...
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I place the blame for T-Mobile's inferior service squarely on T-Mobile, not on a phone. To blame a phone that they sold us is a cop-out and a sure sign of stupidity. We trusted T-M and they let us down. ...
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Take some responsibility for your own actions. You had a 14 day buyers remorse and YOU, not T-Mobile, failed to utilize it. And as a matter of fact, we are so confident our service is AWESOME, OUTSTANDING, EXCELLENT in Las Vegas, that we are now allowing cutomers (new customers that is) an extended buyers remorse of up to 120 days from activation. If they absolutely hate the coverage, they can leave with no ETF. How ya like them apples? 😈
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Really? 120 days without ETF? Wow, the desperate acts are kicking in that quickly?
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