Coverage (Deadspot) Request??
Does T-Mo have an e-mail address or web site were you can request (or complain) better coverage in a particular area (i.e. deadspots)?
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jdaviso1 said:
Does T-Mo have an e-mail address or web site were you can request (or complain) better coverage in a particular area (i.e. deadspots)?
Just go to the Contact Us link on their website (Home page) and then click on Send us an e-mail. Follow this by selecting the Yes option to indicate that you are a customer and then select Coverage and Coverage Problems from the Topic and Subtopic picklists available. Finally, describe the nature of your coverage issue in the Comments box provided.
Ofcourse you could dial 611 (free call) from your cell phone or dial their toll free number to talk to Customer Service from a landline.
Hope this all helps. By the way, where are you located and where a...
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sunilsonia said:
By the way, where are you located and where are you having coverage problems?
I'm located in San Diego, CA. When I switched to T-mo they plugged my address into a program that claimed I should have great coverage at my house. In reality, I have no coverage at my house! 😢
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jdaviso1 said:sunilsonia said:
By the way, where are you located and where are you having coverage problems?
I'm located in San Diego, CA. When I switched to T-mo they plugged my address into a program that claimed I should have great coverage at my house. In reality, I have no coverage at my house! 😢
Which phone(s) did you purchase from them? It very well coud be the instrument not functioning properly. This is only one of the many possibilities of what could be wrong. Other ideas could be that you were given a bad SIM orit could be a tower issue. T-Mobile is just not going to just stand by and watch their customers complain.
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sunilsonia said:
Which phone(s) did you purchase from them?
I have a Motorola V600.
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The only problem with it was the 850 mhz range. Since T-mobile is on 1900 entirely it didn't affect them at all. Lucky ducks...
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