THREE STIKES AND TMO IS OUT!!!
Grievance Policies 👿
Been a TMO customer since 2002, and this last month has been the worse customer service to date. I will keep it to the point.
My elderly mother busy a TMO to GO phone, she calls me on it and I say, Mom I will put you on my account so you don’t have to worry about buying minutes. I call TMO with all the info, request the regional 3000 plan at 49.99
TMO confirms however instead they place her in a Blackberry 39.99 plan with no minutes at .45 a minute.
End result at end of the month a bill for $500
Service shut off for high account balance. I call, they realize “their†mistake and make corrections and “credit†the account.
Two weeks later, phone calls my mother stating...
(continues)
Been a TMO customer since 2002, and this last month has been the worse customer service to date. I will keep it to the point.
My elderly mother busy a TMO to GO phone, she calls me on it and I say, Mom I will put you on my account so you don’t have to worry about buying minutes. I call TMO with all the info, request the regional 3000 plan at 49.99
TMO confirms however instead they place her in a Blackberry 39.99 plan with no minutes at .45 a minute.
End result at end of the month a bill for $500
Service shut off for high account balance. I call, they realize “their†mistake and make corrections and “credit†the account.
Two weeks later, phone calls my mother stating...
(continues)
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You're victim to a rare case. Go ahead, leave. You're just gonna find something else you hate about Verizon or any other company.
Sometimes cell phone companies are a real pain. Just keep calling, keept track of
1: When you call.
2: Who you're talking to. (Ask for Name and Rep ID.)
3: Stay calm.
Those are the steps to getting great customer care with a problem that seems to keep ruining your bills.
This crap happens cause all cell phone carriers have odd systems that have horrible GUI's. (Sometimes it's really easy to pick a plan that you didn't mean to.)
I wish Apple created all the activation systems. Make them dope proof.
Sometimes cell phone companies are a real pain. Just keep calling, keept track of
1: When you call.
2: Who you're talking to. (Ask for Name and Rep ID.)
3: Stay calm.
Those are the steps to getting great customer care with a problem that seems to keep ruining your bills.
This crap happens cause all cell phone carriers have odd systems that have horrible GUI's. (Sometimes it's really easy to pick a plan that you didn't mean to.)
I wish Apple created all the activation systems. Make them dope proof.
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Thanks for the reply. I always keep track of time of call, rep, items discussed.
Rare case I agree, but the same quality of care from all four different reps I spoke to was unsual for me. Verizon, ATT, or whoever I stay or go with I will find something wrong with them.
I have not made up my mind though yet...
Rare case I agree, but the same quality of care from all four different reps I spoke to was unsual for me. Verizon, ATT, or whoever I stay or go with I will find something wrong with them.
I have not made up my mind though yet...
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Meh.
That is an unusual case. Maybe you're getting the same call center. I would try a few different phone numbers. Call your local cor rep store. 1-800-0937-8997
Try that one if you haven't. That's the Cust Care number we have. They've been good to us. Is it the same number you've been calling?
That is an unusual case. Maybe you're getting the same call center. I would try a few different phone numbers. Call your local cor rep store. 1-800-0937-8997
Try that one if you haven't. That's the Cust Care number we have. They've been good to us. Is it the same number you've been calling?
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1-800-937-8997 is the cust care number...or 611 from the cell phone.
Try going into a corporate store and CALMLY explaining the situation. If it hasn't been taken care of yet (still on unwanted rate plan, or credits haven't applied yet), ask the rep to call care on your behalf.
I work in a corporate store, and as long as the customer remains calm, I'm glad to help them. Once the customer starts getting upset or starts yelling, thats when I start shutting down (I'd imagine cust care is the same way ... well all people in general are that way)
Try going into a corporate store and CALMLY explaining the situation. If it hasn't been taken care of yet (still on unwanted rate plan, or credits haven't applied yet), ask the rep to call care on your behalf.
I work in a corporate store, and as long as the customer remains calm, I'm glad to help them. Once the customer starts getting upset or starts yelling, thats when I start shutting down (I'd imagine cust care is the same way ... well all people in general are that way)
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You "start shutting down"?
I just take it. I won't go COMPLETELY out of my way to help them, but I'll do a bit for anyone that asks. When they yell, it makes me laugh inside, usually. Cause it's NOT a huge deal in the eternal perspective. That's why I laugh.
I just take it. I won't go COMPLETELY out of my way to help them, but I'll do a bit for anyone that asks. When they yell, it makes me laugh inside, usually. Cause it's NOT a huge deal in the eternal perspective. That's why I laugh.
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