Well, if those customers are at all conscious of the identity theft issue that plagues this great Nation, they will know that T-Mobile does nothing close to that. We will never call out to ask for specific personal information, it alsways has to be offered up. So, if someone says they are a manager and needs personal info, they are liars. The customer should attempt to get that persons name and i.d. and then hang up and call customer care right away to notify us. We take it very seriously and will get our legal team on it lickity split!

Besides, there have been scammers using the TMobile name to get personal info and credit card numbers for at least two years that I personally know of, and as long as people are dumb enough to give out info like this on an unsolicited incoming call it will go on forever...

The hacker in question only managed to view information on about 400 of our 15+ million customers, and didn't have access to any financial information. Every single customer who MIGHT have been affected was contacted by us at the time. The offending party is in custody, this is such a non-issue...

The article did not mention that the customers gave out the info voluntarily to an unsolisited caller but rather that the hacker got into the T-mobile servers themselves and was able to access each and every one of T-mobile customers' info. "[A]m offering reverse lookup of information for a t-mobile cell phone, by phone number at the very least, you get name, ssn, and DOB at the upper end of the information returned, you get web username/password, voicemail password, secret question/answer, sim#, IMEA#, and more. The fact that to date it is estimated that he accessed 400 is of little comfort.

This indeed ought to be a concern for all carriers. If the carriers are going to market the extra features of a phone such as email and data transf...
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We did not notify the general public, but we did contact the affected customers.

I find it amusing that people freak out over hackers getting their information, but they'll use wireless routers in their houses... I could walk down the street in a lot of towns with a PDA and get your personal banking information, your favorite porn sites and pictures of your kids without much trouble at all--if you were using 128 bit encryption it might take leaving the PDA in a car for a day or so to pick up enough traffic. Don't worry about somebody hacking your wireless carrier, worry more about how you've set up your cable modem so you don't have to have wires all over the house... 🤣

You have brought up legitimate security concerns that I hope every takes notice and installs firewalls. The fact that security concerns abound does not take away that T-mobile's network was hacked while other providers' network have nto been. In addition the article does nto mention that affected customers were ntoified but you may have another reliable source other than the company spokesperson. I would have assumed that if they did notify according to law they would say so publically when questioned.

Actually, your reasoning is faulty in that you are assuming that no other carrier's system has been compromised, when a more correct statement is that no other system has been compromised TO YOUR KNOWLEDGE. Trust me, these systems are in no way invulnerable, and I feel better about the one that got caught than the ones who are zooming around with impunity.

I stand corrected. I will say that I have never heard of any carrier to date being compromised. Of course there is the risk and I can only hope and assume that they go to great lengths to protect their systems. either way I would expect that this incedent has prompted a review of every carriers security measures.

So far this has become a very good post, with legitimate and educated discueeion-thank you all for that.

I'd also like to add one more thing, which is a bit of clarification. T-Mobiles "network" did not get hacked into. Nobody has broken the GSM code or any encryption. No, it is not possible to clone our phones. What was hacked into was a server which contained stored information about our customers. I think we did handle it in the most appropriate way, legally, and publically as to not cause a huge panic with premature facts.

What's scary is: Hacker's are everywhere. There are more than likely more "secure" computer systems out there that have been compromised, and will continue to do so due to complacency. I do indeed hope this inc...
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err-that really BAD typo was meant to say "discussion" 😕

Two words: Death Sentence. Well, ok, not really! But my god he must have been so bored w/ his life in order to do such a stupid thing.
That is something that obviously you're going to get caught if you do it! Why are people getting thier panties all up in a bunch for? The officals are already putting all the info back and T-Mobile is probably taking sercuity measures so it won't happen again. I doubt he will remember any inforamtion about the customers. He just has to worry about his "jailmates" that might want to
"sleep tight" with him! 😲 🤣 🙂

Apparently he sold or at least offered to sell the information. If has done so already than those folks identity info is at risk.