Cust Care reps please Help. (Kinda long)
I ordered a T-mobile Wing through the sales department in October for $99.999+tax on an added line. The amount was to be put on my next bill. I recieved the phone but the device was defected so i sent the phone back for exchange a few weeks later but the price on the phone had gone up to $129.99+tax. The sales dep said they would honor the original price since i hadnt recieved that bill yet. I recieved the new phone around Nov 20th and on the Oct-Nov bill i recieved a charge for $99.99+tax. I paid for that charge like I was supposed to but on my Nov-Dec bill in Jan there was another charge for $129.99+tax but on a line a didnt order a phone for. I have called in, been transferred, or "lost the call" numerous times since then with custcare. I...
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I would probably recommend to go to a corporate store and ask them to look over the notes on the acct to see what happened. Talking to a sales rep may be more helpful in this case.
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well the thing is your going to see a credit on your account for $99.99+tax on your bill for the returned device if returned within about 2 months. Just like handset upgrades through customer care it sometimes takes 2 months for the charges to show on your account for handset upgrades and thats just how the billing system works wit tmobile.
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The problem with that is i wasnt charged for the first phone because i sent it back within a few weeks because of defect. I was charged for the second device and that was paid. A month later i get another charge for 129.99 for another line on my account which i never ordered a phone for. I will take the advice given to me and go to a corporate store and see what they can do. thanks for the info
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