customer care with voice recognition - it's time has not arrived
I don't know what everone else's experience is but I think having voice recognition with T-Mobile customer care is just a very poor idea. It's darn near impossible to navigate with voice recognition while you're outside in a noisy environment. The dad gum service heard me say "good bye" twice today when I didn't do anything of the sort and just hung up on me! I'd like to know what was "wrong" with the service the way it was already!
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Here's a tip... as soon as it asks you for the first command, say "representative". It will immediately take you to a live customer care rep.
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JDigital said:Whew. I was about to answer Fuzz's post with an expletive. Dealing with Tmobile's customer care was always a high point of my day when I was selling phones.
Here's a tip... as soon as it asks you for the first command, say "representative". It will immediately take you to a live customer care rep.
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JDigital said:
Here's a tip... as soon as it asks you for the first command, say "representative". It will immediately take you to a live customer care rep.
I've also found that you can say operator and also that with the first request you can just press 0 and you will be taken immediately to a rep.
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You answered your own question. There wasn't ANYTHING wrong with it. But because our customers complained about it so much, we enhanced it just as they requested. This is a change that was highly influenced by our own customers.
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Is that in every market, cause I don't get the voice recognition when I call Cust. Service.
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