Stupid customer trick #4,859,993,884,777....
Lady calls up and wants me to check her minutes, I advise her of #646#, she says she knows about that but her rate plan changed in mid cycle. Okay, I say, I can tell you the number of minutes to subtract from the total to give the correct minute usage. Turns out, however, after I give her all this, that she won't use #646# because it tells her the number of minutes USED, but not the number of minutes LEFT. Her exact quote, "I don't be havin' time to be subtractin' like that."
Ah yes, but you DO be having time enough to call customer care, wait through the IVR, go through account verification and self help options for about ten minutes total in order to be TOLD how many minutes you have left. Am I being misanthropic if I assume that wh...
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Ah yes, but you DO be having time enough to call customer care, wait through the IVR, go through account verification and self help options for about ten minutes total in order to be TOLD how many minutes you have left. Am I being misanthropic if I assume that wh...
(continues)
...
Aleq said:...
Lady calls up and wants me to check her minutes, I advise her of #646#, she says she knows about that but her rate plan changed in mid cycle. Okay, I say, I can tell you the number of minutes to subtract from the total to give the correct minute usage. Turns out, however, after I give her all this, that she won't use #646# because it tells her the number of minutes USED, but not the number of minutes LEFT. Her exact quote, "I don't be havin' time to be subtractin' like that."
Ah yes, but you DO be having time enough to call customer care, wait through the IVR, go through account verification and self help options for about ten minutes total in order to be TOLD how many minutes you have left. Am I being m
(continues)
...
