Bigger =/= Better!
Am I just being touchy again, or is the constant ragging on the size of the TMobile customer base getting REALLY old? It's so typically American to assume that the bigger a company is, the better it is, and that is such a fallacy. By this reasoning, TGI Fridays is a BETTER restaurant than the locally owned bistro down the street where the four star chef handcrafts your food to your order. Home Depot is BETTER than the local hardware store that keeps weird old fixtures and discontinued, hard to find items that are needed for the type of homes your area has. Windows BETTER than Linux? I think not. Ford better than Ferrari? Don't make me laugh.
A smaller, leaner company is more aggressive in serving its customers because it needs to b...
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A smaller, leaner company is more aggressive in serving its customers because it needs to b...
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A smaller, leaner company is more aggressive in serving its customers because it needs to be, it can't afford to be complacent and ignore what the customers want because they take the attitude that "we're huge, so they'll like it or they'll lump it."Tmobile would trade its smaller customer base for 40 million subscribers in a New York minute. You can't rationalize that fact under the rug.
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muchdrama said:A smaller, leaner company is more aggressive in serving its customers because it needs to be, it can't afford to be complacent and ignore what the customers want because they take the attitude that "we're huge, so they'll like it or they'll lump it."Tmobile would trade its smaller customer base for 40 million subscribers in a New York minute. You can't rationalize that fact under the rug.
But not at too high a price--ATT was for sale for anyone who wanted to take it on, and don't think that DT couldn't afford it! It's not a question of rationalization, it's a question of solid business practices. Mergers and acquisitions are quite frequently NOT the best way ...
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Aleq said:...muchdrama said:A smaller, leaner company is more aggressive in serving its customers because it needs to be, it can't afford to be complacent and ignore what the customers want because they take the attitude that "we're huge, so they'll like it or they'll lump it."Tmobile would trade its smaller customer base for 40 million subscribers in a New York minute. You can't rationalize that fact under the rug.
But not at too high a price--ATT was for sale for anyone who wanted to take it on, and don't think that DT couldn't afford it! It's not a question of rationalization, it's a question of solid business practices. Mergers and acquisitions are qui
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Along with the good you acquire comes the bad--in the case of ATT it was a staggering amount of debt and a really ticked off bunch of customers. I really prefer being part of a nice "boutique" company that's building its reputation and clientele from ground up by making customers happy, the karma is much better.P.S.--For all that staggering amount of bad karma, the new Cingular was certainly able to parlay it into a suprisingly strong 4th quarter. As for your boutique company...if they have continued success, Tmobile will eventually attain "non-boutique" status.
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muchdrama said:Along with the good you acquire comes the bad--in the case of ATT it was a staggering amount of debt and a really ticked off bunch of customers. I really prefer being part of a nice "boutique" company that's building its reputation and clientele from ground up by making customers happy, the karma is much better.P.S.--For all that staggering amount of bad karma, the new Cingular was certainly able to parlay it into a suprisingly strong 4th quarter. As for your boutique company...if they have continued success, Tmobile will eventually attain "non-boutique" status.
And that's fine, too, because companies that started out smaller tend to keep the same ethos into being...
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izon66 said:
T-mobile is only small in the U.S. In Europe it's the monster. 😈
In all honesty, Vodafone is the monster. I don't know how we rank next to Orange, but they're very large, too. I think T-Mobile is #2 or #3 in size world wide...not 100% sure.
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You couldn't be farther from the truth, muchdrama. T-Mobile could never handle that type of customer base with the values we currently push. Our goals are much different than those of the mega-companies (Cingular, Verizon). Customer service will always be higher on the list than customer base. So to say we would take on the 40 million+ base in a New York minute is proposturous. 😲
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😁 I knew T-Mobile can do it. Thats why I have been with them for almost 4 years. I love the way Cust. Care helps its customers out. They will go out their way to help a customer. Especially with bonus minutes, and the fact that they answer the phone in a courteous manner saying "Thank you for calling T-Mobile. Where you always GET MORE. My name "xxxxxx". How may I help provide World Class service to you today?" I love that. Especially when the ladies answer the phone.
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guitarman21 said:
Check this out:
http://www.forbes.com/technology/feeds/general/2005/ ... »
🙂 😎
Any chance of a cut/paste for those of us trapped behind corporate firewalls? 😉
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Aleq said:Essentially it's a report on a survey by Vocal Laboratories on carrier customer service ratings. Tmobile came out on top, closely followed by (it's a tie!) Verizon and Cingular. The report goes on to say how surprising Verizon's drop is. Uh oh.guitarman21 said:
Check this out:
http://www.forbes.com/technology/feeds/general/2005/ ... »
🙂 😎
Any chance of a cut/paste for those of us trapped behind corporate firewalls? 😉
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Coolness... Am I the only one who gets a tad irritated by the mindless lockstep zombie drone, "Beeeeessst neeetttwoorrrrkk, llleeeasst ddroopppedd callssss, mmoossst coovverragge, brrraaainns..." from the VZW crowd? It gets terribly "Shaun of the Dead" sometimes... 🤣
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Aleq said:Shaun of the Dead was terribly quick witted. What a great flick. As for the zombie drone...it's been drilled into their brain by coporate. You just have to able to read between the lines to understand there are alternatives.
Coolness... Am I the only one who gets a tad irritated by the mindless lockstep zombie drone, "Beeeeessst neeetttwoorrrrkk, llleeeasst ddroopppedd callssss, mmoossst coovverragge, brrraaainns..." from the VZW crowd? It gets terribly "Shaun of the Dead" sometimes... 🤣
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I loved that movie, right from the opening title sequence I was laughing hysterically and by the time it got to the end I had to take a breather, then watch it again to catch all the foreshadowing comments and movie references, classic! Watched "Garden State" the same day, and really liked it as well, but for some reason "Napoleon Dynamite" left me a bit cold. I don't take as much amusement from annoying losers as a lot of people seem to do... I have to admit, though, it was a bit better on second viewing, but I still wanted to slap everybody in it...
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Aleq said:Garden State was my favorite movie of 2004. Period. Napoleon was stupid funny. Like Dude Where's My Car.
I loved that movie, right from the opening title sequence I was laughing hysterically and by the time it got to the end I had to take a breather, then watch it again to catch all the foreshadowing comments and movie references, classic! Watched "Garden State" the same day, and really liked it as well, but for some reason "Napoleon Dynamite" left me a bit cold. I don't take as much amusement from annoying losers as a lot of people seem to do... I have to admit, though, it was a bit better on second viewing, but I still wanted to slap everybody in it...
P.S.--The soundtrack to Garden State is ...
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Dunno, the guys in "Dude, Where's My Car" were baked and goofy, not stupid loser types, so I found it a LOT funnier.
Zach Braff has a lot of promise, I think he's going to make a name for himself. I love "Scrubs," and he did an amusing turn as an extravagantly queer boy in an indie movie whose title escapes me at the moment. And yeah, I have the soundtrack on copy request from a friend as we speak... 😉
Zach Braff has a lot of promise, I think he's going to make a name for himself. I love "Scrubs," and he did an amusing turn as an extravagantly queer boy in an indie movie whose title escapes me at the moment. And yeah, I have the soundtrack on copy request from a friend as we speak... 😉
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Aleq said:Extravagantly queer. I just called a gay friend of mine and he loved it too. LOL.
Dunno, the guys in "Dude, Where's My Car" were baked and goofy, not stupid loser types, so I found it a LOT funnier.
Zach Braff has a lot of promise, I think he's going to make a name for himself. I love "Scrubs," and he did an amusing turn as an extravagantly queer boy in an indie movie whose title escapes me at the moment. And yeah, I have the soundtrack on copy request from a friend as we speak... 😉
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Bright chromium blond brush cut, gym rat clothes, the whole girly/slut attitude, those arch mannerisms--excellent performance, I snickered all through it. The movie's been on IFC several times in the past couple of weeks, try IMDB to get the title, it's a worthy movie...
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I just hope you dont travel a lot in the U.S. Or go to those small town hardware stores, cause you wont get a signal with t-mobile. And if you want to be a sheep or a goat, no ones stopping you, hope you enjoy yourself.
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Actually, I've HAD my TMobile account for over two years, I travel a LOT to many little small towns where I had NO signal during the three years I was with Verizon and I have lovely coverage with TMobile and don't get charged $1.29 per minute when I travel a hundred miles from my house. I have 1000 min, unlt'd N/W nationwide for $40 a month and have not ONE TIME in that two years had some stupid miscellaneous and erroneous fee on my bill, which is something that cannot be said for VZW. So, how long have you had YOUR TMobile account that you are so well versed in our coverage? Hmmm?
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Glad it worked out for you, but don't buy the VZW grape koolaid about their network. It is by no means as all encompassing as they make it out, no matter how many cute ads they pay for. So, how much are you paying for your rate plan now?
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