Rate plan
It used to be that with ATTWS you were able to adjust your rate plan up or down within the billing cycle and that change would be effective for the whole billing cycle. I just called to adjust my plan (lower it) and they told me it will be in effect starting tomorrow but not from the beginning of the cycle.
How does Tmobile handle this ? because I am ready to get out of there .... 👿
How does Tmobile handle this ? because I am ready to get out of there .... 👿
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T-Mob can make it effective today or the first day of your billing cycle, youre choice...youre bill will be prorated
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right
and your minutes wont be pro rated like attws will be
you will get your full amount of mins
and your minutes wont be pro rated like attws will be
you will get your full amount of mins
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That is what I mean because prorated says it will not be affective at the beginning of the month
If I am in the end of the cycle and I see that I have not used half of my minutes I should be able to lower it and vice versa if I am at the end and see that I am way over my limit I should be able to increase the rate plan. That is how it used to be at ATT... which was good.
Now cingular is changing things
If I am in the end of the cycle and I see that I have not used half of my minutes I should be able to lower it and vice versa if I am at the end and see that I am way over my limit I should be able to increase the rate plan. That is how it used to be at ATT... which was good.
Now cingular is changing things
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why should the company let you SCAM them like that? 🙄 sorry bub, you cant get something for nothing
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Why is it a scam?
He is paying for minutes used while avoiding overage. Kind of like a do-it-yourself Fair-and-Flexible (Sprint) plan. Scamming would be not paying for minutes used.
This is like the difference between tax avoidance, which is smart, and tax evasion, which is illegal.
He is paying for minutes used while avoiding overage. Kind of like a do-it-yourself Fair-and-Flexible (Sprint) plan. Scamming would be not paying for minutes used.
This is like the difference between tax avoidance, which is smart, and tax evasion, which is illegal.
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ATTWS mins are prorated depending only if plan or promotion is backdated as said for GSM plans NOT Digital.
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Do you have GSM or Digital. On GSM we don't backdate we prorate. And on Digital we backdate depends what you are on. When I was working on GSM accounts starting back in June of 2004 it has always been that way but if that is Digital then that is wrong and I have been w/ digital since Sep 2003. That person didn't know what the hell they were talking about.
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Who are you people? (Slabzilla, Doctor_Device, gsspatoulas) I've never seen you here and you sure are talking a bunch of crap. Do you all work for T-Mobile or what? And by the way, T-Mobile requires the rate plan start on your next bill cycle. You don't have a choice. If you are given a choice, the rep is not following policy. Also, you sign a contract which clearly states plan changes are effective on the next bill cycle. So, don't even try asking for it same day. BUT, if you do get it same day, T-Mobile does graciously give you the full amount of minutes in the new plan. Only the price is prorated. No backdating allowed.
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amumey said:
Who are you people? (Slabzilla, Doctor_Device, gsspatoulas) I've never seen you here and you sure are talking a bunch of crap. Do you all work for T-Mobile or what? And by the way, T-Mobile requires the rate plan start on your next bill cycle. You don't have a choice. If you are given a choice, the rep is not following policy. Also, you sign a contract which clearly states plan changes are effective on the next bill cycle. So, don't even try asking for it same day. BUT, if you do get it same day, T-Mobile does graciously give you the full amount of minutes in the new plan. Only the price is prorated. No backdating allowed.
Yeah, minutes are never pro-rated, but pricing plans are...For exampl...
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but still, dont you think it is a HUGE scam for people who think they can get away with murder?
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temp said:
but still, dont you think it is a HUGE scam for people who think they can get away with murder?
They may get away with it once or twice, and there are other little "tricks" customers have learned to work the system, but believe me with the records we keep, and how detailed our billing system tracks all changes it's very easy to see patterns, and catch on to what someone may be doing. Once we see that, it's over. We may have wonderful customer care, and our policies on some things are pretty liberal, all things considered. We are still a company though, not a charity...and are around to make money, not lose it. Dishonest people who continouosly try to "work" the system, or call in repeatidly to...
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bizkitsngravy said:...temp said:
but still, dont you think it is a HUGE scam for people who think they can get away with murder?
They may get away with it once or twice, and there are other little "tricks" customers have learned to work the system, but believe me with the records we keep, and how detailed our billing system tracks all changes it's very easy to see patterns, and catch on to what someone may be doing. Once we see that, it's over. We may have wonderful customer care, and our policies on some things are pretty liberal, all things considered. We are still a company though, not a charity...and are around to make money, not lose it. Dishonest people who continouosly try to "wo
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Save youre sup the escalated call, im sure they are busy anyway...if a customer has overage, it would be world class to offer the change mid cycle, NUH!
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Slabzilla said:
Save youre sup the escalated call, im sure they are busy anyway...if a customer has overage, it would be world class to offer the change mid cycle, NUH!
agreed.
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Doctor_Device said:Slabzilla said:
Save youre sup the escalated call, im sure they are busy anyway...if a customer has overage, it would be world class to offer the change mid cycle, NUH!
agreed.
i dont agree, why should you allow people to think that once they make a mistake that its the COMPANYS responsibility to correct that persons ignorance?
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temp said:Doctor_Device said:Slabzilla said:
Save youre sup the escalated call, im sure they are busy anyway...if a customer has overage, it would be world class to offer the change mid cycle, NUH!
agreed.
i dont agree, why should you allow people to think that once they make a mistake that its the COMPANYS responsibility to correct that persons ignorance?
It's not a question of the company bearing responsibility for a customer's actions, it's done as a COURTESY. If a customer figures out the whole change in the middle of the bill cycle trick, eventually we note the acct that they aren't allowed to do it anymore, and therefo...
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Aleq said:...temp said:Doctor_Device said:Slabzilla said:
Save youre sup the escalated call, im sure they are busy anyway...if a customer has overage, it would be world class to offer the change mid cycle, NUH!
agreed.
i dont agree, why should you allow people to think that once they make a mistake that its the COMPANYS responsibility to correct that persons ignorance?
It's not a question of the company bearing responsibility for a customer's actions, it's done as a COURTESY. If a customer figures out the whole change in the middle of the bill cycle trick, eventually we note the acct that they aren't allowe
(continues)
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