reducing a $1071 phone bill, anyway at all?\
So my girlfriends phone bill 2 months ago was $312, then she got her phone bill for the previous month today and it was $1071, is there anything possible she can do to get the $1071 reduced? I mean, thats crazy, thats over a year of service for most people....
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There are a few things you and your girlfriend can do, but most of them will help to prevent this from happening in the future, rather than solve the current problem.
1.) Pay more careful attention to the minutes used. Calling customer care or visiting the carrier's website will give her a good estimation (though not always 100% accurate) of the usage.
2.) Figure out the average number of minutes she uses each month, and change to a calling plan that best reflects that. The proof is in the math. For example, the carrier I work for gives you 600 minutes on a 39.99 plan. At that plan, if you go over that monthly allotment by as little as about 20-25 minutes, the overage charges will raise the bill to about 50.00 or more. For that ...
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1.) Pay more careful attention to the minutes used. Calling customer care or visiting the carrier's website will give her a good estimation (though not always 100% accurate) of the usage.
2.) Figure out the average number of minutes she uses each month, and change to a calling plan that best reflects that. The proof is in the math. For example, the carrier I work for gives you 600 minutes on a 39.99 plan. At that plan, if you go over that monthly allotment by as little as about 20-25 minutes, the overage charges will raise the bill to about 50.00 or more. For that ...
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Another point i should have added:
Pay attention to prices of any data access, text messaging or downloading. Unless you have a data/internet plan, most carriers charge you for the kilobytes used to transfer the data up- and downstream, in addition to the cost of any features you download (games, ringtomes, etc.). Same goes for text or multimedia messaging. Does your girlfriend use any of these services? If so, I would reccommend figuring out how much of is being used in each direction (incoming and outgoing). Adding a feature plan for these service may also help save you money in the long run.
Pay attention to prices of any data access, text messaging or downloading. Unless you have a data/internet plan, most carriers charge you for the kilobytes used to transfer the data up- and downstream, in addition to the cost of any features you download (games, ringtomes, etc.). Same goes for text or multimedia messaging. Does your girlfriend use any of these services? If so, I would reccommend figuring out how much of is being used in each direction (incoming and outgoing). Adding a feature plan for these service may also help save you money in the long run.
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KnifeySpooney said:...
There are a few things you and your girlfriend can do, but most of them will help to prevent this from happening in the future, rather than solve the current problem.
1.) Pay more careful attention to the minutes used. Calling customer care or visiting the carrier's website will give her a good estimation (though not always 100% accurate) of the usage.
2.) Figure out the average number of minutes she uses each month, and change to a calling plan that best reflects that. The proof is in the math. For example, the carrier I work for gives you 600 minutes on a 39.99 plan. At that plan, if you go over that monthly allotment by as little as about 20-25 minutes, the overage charges will raise the
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YEs, I am aware this is a T-Mobile forum. However, as I work for another carrier, I'm not very familiar with all the tools T-Mobile customers or Reps have access to. All my points were more general suggestions that could be helpful to anyone in a similar situation, regardless of what carrier provides their service.
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Yeah we offer the online account tool plus #646# minute minder for free so dude I am sorry but pay the bill, talk to your girlfriend and get on the regional 3000 plan or something because you really messed up. To go from 300 to over a thousand is totally your or your girlfriend's fault because you knew she was going over and you failed to come up with a good strategy for the following month.
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If you get a nice customer care rep you MIGHT be able to get a credit towards the account. When I get a call as a customer care rep from a customer asking for a credit I review a few things...
1. Tenure-how long have you been with us-I'm more apt to give a credit to someone who's been with us for years.
2. Payments-how much money have we made off of you? If we think we might be able to recoup this credit in a small amount of time then again we would be more apt to dole out some dough.
3. Adjustment history-are you calling in every month for credits/bonus minutes? If you are...you can pretty well forget about it.
4. Payment history-as in do you pay your bills on time? If we get someone who thinks of us as a lesser bill to pay and pays...
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1. Tenure-how long have you been with us-I'm more apt to give a credit to someone who's been with us for years.
2. Payments-how much money have we made off of you? If we think we might be able to recoup this credit in a small amount of time then again we would be more apt to dole out some dough.
3. Adjustment history-are you calling in every month for credits/bonus minutes? If you are...you can pretty well forget about it.
4. Payment history-as in do you pay your bills on time? If we get someone who thinks of us as a lesser bill to pay and pays...
(continues)
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Sounds like you need to not talk so much, or change rate plans. Text messaging is a great way to decrease minute usage, and stay in touch. A rate plan assessment is definitely in order. You may wanna considering taking your highest monthly average, and bumping up to the next plan. Good luck with that bill.
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