I just talked to one of my customers that I activated on a two line family plan a couple of months ago. Somehow he keeps getting double-billed on the access fee for his plan, as if he had two seperate 800 minute family share plans, and he apparently has been over-paying for several months. I didn't understand why he wouldn't have questioned it before and then I see on his account that his current bill is something like $7000! Apparently he is some sort of marketing guy and travels all over Asia and India, uses his home T-Mobile number, and his company just forks over to pay his cell phone bill... no wonder he didn't catch on to the "small" problem of an extra $70! If one of you care reps gets the call from this guy, don't hassle him abou...
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