Okay... HEY! I am (Name withheld) and I work for the Asurion company and I want to get a few things straight here. An average claim takes about 5-7 minutes to finish without any problems (The problems include you switching your SIM card into a hundred different phones, Not having the correct documents faxed, not wanting to answer the verification questions (Which can put your claim on hold for up to 24 hrs), not being able to verify your own address (Believe me it happens), or not being the Authorized user on the account.

Also, how would we be responsible for the shipment of your phones. Once it is in DHL's hands, it is THEIR responsibility. We did our part, now they have to do theirs.

Do you guys know that EVERY single call that I ha...
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