Cell phone defective, any ideas to all the other customer's and reps out there?
Okay so I just got T-mobile with my Blackberry Curve. I've had it for two months, and my device is now defective. Perfect condition, I even reloaded the software, but it is constantly freezing with the spinning hour glass for long periods of time. It also takes about 7-10 minutes to turn on once I power it off. So I called T-mobile after doing all the troubleshooting, and verified that there was no moisture damage.
Of course they offer to give me a refurbished Curve. Which is astounding considering I'm in a two-year contract paying $130.00 a month. I don't want a refurbished one I just got a brand new...so I'm pretty irked. I humbly request that they give me a different device of lower value but actually new...as I was going to be with ...
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Of course they offer to give me a refurbished Curve. Which is astounding considering I'm in a two-year contract paying $130.00 a month. I don't want a refurbished one I just got a brand new...so I'm pretty irked. I humbly request that they give me a different device of lower value but actually new...as I was going to be with ...
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90 percent of the time refurbs are better than the new good you would recieve being that they already fixed the problem that it had...when t-mobile sends out refurbished phones 70 percent are those in which a customer got the phone and did not like or did not understand the phone and simply returned the phone during the 14 day return policy and since tmobile retail doesnt sell used goods we are forced to return them to our national return center in which they are dispersed for warranty exchanges, yes it will still be considered refurb but in like new condition...nothing else you can do, either take it or leave it
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