T-Mo's Terrific Customer Service
http://story.news.yahoo.com/news?tmpl=story&cid=391& ... »
Local - KSAT ClickOnSA.com
Yahoo! News
Local Woman Receives Racially Hateful Text Messages
Sat Feb 19,12:03 PM ET
A local woman said she received racially hateful text messages on her cell phone shortly after making a complaint to T-Mobile.
"I thought it was a joke," the woman said.
She wanted only to be identified as "Delia" because she said the wording of the message embarrassed her.
According to Delia, the message said, "you need to go back to Mexico you taco-bending whore."
Delia said the message was sent an hour after she filed a complaint with T-Mobile about making phone calls to her hometown of Monterrey, Mexico. She s...
(continues)
Local - KSAT ClickOnSA.com
Yahoo! News
Local Woman Receives Racially Hateful Text Messages
Sat Feb 19,12:03 PM ET
A local woman said she received racially hateful text messages on her cell phone shortly after making a complaint to T-Mobile.
"I thought it was a joke," the woman said.
She wanted only to be identified as "Delia" because she said the wording of the message embarrassed her.
According to Delia, the message said, "you need to go back to Mexico you taco-bending whore."
Delia said the message was sent an hour after she filed a complaint with T-Mobile about making phone calls to her hometown of Monterrey, Mexico. She s...
(continues)
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I already posted that. I beat you to, the story. Check the thread that says "T-Mobile Employee Fired"
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I posted the whole story at hofo
this is JUST a independent case, most of CSes are fine and professional
this is JUST a independent case, most of CSes are fine and professional
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phoneshark said:...
http://story.news.yahoo.com/news?tmpl=story&cid=391& ... »
Local - KSAT ClickOnSA.com
Yahoo! News
Local Woman Receives Racially Hateful Text Messages
Sat Feb 19,12:03 PM ET
A local woman said she received racially hateful text messages on her cell phone shortly after making a complaint to T-Mobile.
"I thought it was a joke," the woman said.
She wanted only to be identified as "Delia" because she said the wording of the message embarrassed her.
According to Delia, the message said, "you need to go back to Mexico you taco-bending whore."
Delia said the message was sent an hour after she filed a complaint with T-Mobile about making phone calls to her
(continues)
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Muchdrama,
They only can think of whether it makes a competitor look bad or not. What they are really saying is "We suck, you just suck more."
People like this only make their own company look bad. That's sad because their company spends millions on advertising that gets undone with one or two rotten posts.
They only can think of whether it makes a competitor look bad or not. What they are really saying is "We suck, you just suck more."
People like this only make their own company look bad. That's sad because their company spends millions on advertising that gets undone with one or two rotten posts.
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sammy2 said:
http://www.theregister.com/2005/02/16/t_mobile_hacke ... »
And just what does this old news item have to do with T-Mobile customer care? Not a doggone thing as far as I can see. What's your point?
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for one thing it presents a followup to htose t-mobile cutomers who care about their security. Secondly it demonstrates that while the case was handled quitely it was in fact taken seriously.
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sammy2 said:
for one thing it presents a followup to htose t-mobile cutomers who care about their security. Secondly it demonstrates that while the case was handled quitely it was in fact taken seriously.
You still haven't indicated how this has anything to do with the topic of the thread i.e. customer service. Care to explain or is there none?
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customer service includes how ones security is handled or breach thereof is responded to. Customer service includes more than what you experience when you call up and talk with a CSR.
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sammy2 said:
customer service includes how ones security is handled or breach thereof is responded to. Customer service includes more than what you experience when you call up and talk with a CSR.
Care to explain?
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the CSR needs to be provided with clear accurate information to address a wide variety of customer issues.
The CSR needs to be proficient on all issues that the customer may be concerned about. In this case I would expect that there were many calls to CSRs to enquire about the first security breach and I would expect the same for this most recent one (depending on the result of the investigation - it may end up having very little or nothing to do with t-mobile security).
The CSR can say all they want but if they are not backed up with both efficient effective systems and personnel response than their credibility goes out the window. There are times that CSR must rely on someone else in CS or tech support to follow up with a problem ...
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The CSR needs to be proficient on all issues that the customer may be concerned about. In this case I would expect that there were many calls to CSRs to enquire about the first security breach and I would expect the same for this most recent one (depending on the result of the investigation - it may end up having very little or nothing to do with t-mobile security).
The CSR can say all they want but if they are not backed up with both efficient effective systems and personnel response than their credibility goes out the window. There are times that CSR must rely on someone else in CS or tech support to follow up with a problem ...
(continues)
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http://news.zdnet.com/2100-1009_22-5584691.html »
this incident which still requires full investigation may indeed impact customer service load and performance.
this incident which still requires full investigation may indeed impact customer service load and performance.
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