How to avoid using voice recognition when calling customer care
For many T-Mobile has introduced voice recognition for when you dial 611 or 1-800-937-8997. Voice recognition is likely a good thing since it will help lessen the burden on live CC representatives. However, voice recognition does not always work well in all situations such as in a noisy environment outdoors.
For those that have the automated voice recognition now for T-Mobile customer care I've found a workaround to get you back to the automated non-voice recognition for T-Mobile.
Call 611 or 1-800-937-8997.
You'll hear: T-Mobile. Para continuar en español marque el numereo quatro. Press 4. It will switch you to the Spanish interface. You'll get "Bienvenidos a clientes T-Mobile" then an announcement "For service in English...
(continues)
For those that have the automated voice recognition now for T-Mobile customer care I've found a workaround to get you back to the automated non-voice recognition for T-Mobile.
Call 611 or 1-800-937-8997.
You'll hear: T-Mobile. Para continuar en español marque el numereo quatro. Press 4. It will switch you to the Spanish interface. You'll get "Bienvenidos a clientes T-Mobile" then an announcement "For service in English...
(continues)
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I'm pretty sure that direct number is for dealer use only and you shouldn't have posted it.
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benny1081 said:
I'm pretty sure that direct number is for dealer use only and you shouldn't have posted it.
It's been posted several places not by me. What's the problem of posting it anyway? You're getting the same reps you'd get if you went through all the other menus. Also the non-toll free number has been posted several places as well. I guess you think that shouldn't be posted either, eh?
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Settle down man. I'm just saying that I'm sure that the line is meant for dealers only. I'm not mad that the dude posted it. I could care less.
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benny1081 said:
Settle down man. I'm just saying that I'm sure that the line is meant for dealers only. I'm not mad that the dude posted it. I could care less.
Do you know that for a fact or are you just speculating? I'm betting on the latter. Do you work for T-Mobile?
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I work for T-Mobile and I know for a fact that any number T-Mobile does not advertise to the public is confidential and in this specific case I am almost positive it is a line only for dealers to use. The person that said this is a bad idea is right.
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Thank you amumey. And to answer your question littlefuzzbear, yes I do work for T-Mobile.
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they gave me 1-800-284-9291 but that gets that stupid voice thingy too.
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amumey said:
I work for T-Mobile and I know for a fact that any number T-Mobile does not advertise to the public is confidential and in this specific case I am almost positive it is a line only for dealers to use. The person that said this is a bad idea is right.
And you have yet to explain why it is bad for anyone who knows about this number to use it. As I said I was not the first person to post it.
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The system understands "agent" and "representative" pretty well, just say either one and nothing else and it will put you through to a care agent. 😁
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Aleq said:
The system understands "agent" and "representative" pretty well, just say either one and nothing else and it will put you through to a care agent. 😁
It also understands operator.
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