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unlocked smartphone and internet plan

carlsberg

Jan 20, 2009, 6:08 PM
i got an unlocked smartphone.

do i use web2go or the total unlimited smartphone plan for internet?

i called last week to add web2go and it didn't work. so i called again today to add the unlimited plan.

correct approach or customer service lack knowledge? i am not bashing.

thanks!
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Tmo Slave

Jan 20, 2009, 7:35 PM
It depends on the phnoe. I know the iphone can work on the basic web2go but Winmo phones don't unless you use a proxy hack. The total internet plan should work.
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carlsberg

Jan 21, 2009, 3:49 PM
i got a nokia e71.

i tried it with web2go. it would work a few times and then stop and take me to the page where it says i need to subscribe to the service which i did.

so, yesterday i called customer service again and they told me i need the total plan since it is a smartphone. so i added the total plan.

shouldn't the signal indicator on the phone display a capital "E" if all is working?

thanks!
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mingkee

Jan 21, 2009, 7:46 PM
wait.....
the Total Internet is still there?!
or smartphone data?
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carlsberg

Jan 22, 2009, 8:27 AM
smartphone data
...

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