I see it all the time. Not to mention an employee doing it but not realizing they are going to get caught. Suckers! It doesnt pay to screw with the company. We will always hunt you down! 😈

I'm sorry about the delay in getting the info for you, but yesterday being Sunday was a little hectic around the store. As of right now, the replacement for the V600 is listed as the Samsung E715. The 715 is slated to be discontinued soon (that's my understanding anyway), so I'm not sure what will take its place after that happens. I hope this is of some help. If you have any further questions, please let me know by post or you can e-mail me directly.

and when peple ask for it i deny them almost every time

that just goes to show that you are a bad rep. Its a service offered, but you personally reject the customers request for it....

If it was available why would you do sucha thing?

It is not advertised and its people that ask for it by name.... heard of the program fom internet forum, heard from a friend, or they are a tmobile employee abusing the sys, but our CUst 1 Yr manufacturer warranty, covers the same device, we as tmobile have the program there for real problems, that we have the option of offering if they meet special requirements, no flyer's nothing in contract advertising this program, so if they ask for it by name and I can see they are abusing the program, i will offer what they are entitled to, HSE or upgrade, Ive seen cust go from nokia 3595, to samsung E-105, to samsung E-715, to Moto V600 then they wanted to trade that in for sidekick 2, I tell you what Cust like that raise prices and ruin things for e...
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I'm a customer who is experiencing problems getting a decent phone. I keep getting refurbs with more problems. I"m not trying to buck the system. I sincerely appreciate what daversr is doing. More reps should be as helpful as he is. He's just trying to help. If others abuse the system it is their fault. Not his. He's just trying to provide me with some assistance.

devilsfan said:
I'm a customer who is experiencing problems getting a decent phone. I keep getting refurbs with more problems. I"m not trying to buck the system. I sincerely appreciate what daversr is doing. More reps should be as helpful as he is. He's just trying to help. If others abuse the system it is their fault. Not his. He's just trying to provide me with some assistance.

The way to handle this situation is on a case by case basis, which is how we are supposed to handle things as care reps. I appreciate the desire to help out and applaud it, however I question the advisability of attempting to make a one on one determination on a publicly trafficked Internet message board. The more approp...
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as aleq just stated help is great, but this should be discussed w/ your Cust care agent, and try not to let them you know about program, will ruin your chances of getting it

Basically by hearing about it hear lessens your chance (depending on how you play it) of getting diff model

amumey said:
daversr...this is not the place for you to be telling people about this program. It is confidential T-Mobile info. This is the sort of thing that ruins it for everyone...

Ruins what for everyone? Your ability to screw someone?

muchdrama said:

amumey said:
daversr...this is not the place for you to be telling people about this program. It is confidential T-Mobile info. This is the sort of thing that ruins it for everyone...

Ruins what for everyone? Your ability to screw someone?

Now, now, I think you're better than this... 😕

Aleq said:

muchdrama said:

amumey said:
daversr...this is not the place for you to be telling people about this program. It is confidential T-Mobile info. This is the sort of thing that ruins it for everyone...

Ruins what for everyone? Your ability to screw someone?

Now, now, I think you're better than this... 😕

Oh, I am better than this, but getting angry at someone because he/she informed another person of Tmobile's corporate policy to replace a customer's handset after three duds in 90 days? People amaze me.

You misinterpreted my reply. I'm simply stating that if we make all of our customers aware of such programs, the bad apples start to make their way in and eventually it becomes a program that doesn't work efficiently for the purpose it was created. I've seen it with my own two eyes. Customers will hear of this awesome program and call in repeatedly just to get to that new handset. They soon learn what questions to answer and in which way; and in turn, they ruin the whole program for all of those deserving customers. I'm all about helping out those who have valid concerns, but I'm not about to throw money out the window just to have it backfire. These programs can be yanked at any time. Ya dig?

amumey said:
You misinterpreted my reply. I'm simply stating that if we make all of our customers aware of such programs, the bad apples start to make their way in and eventually it becomes a program that doesn't work efficiently for the purpose it was created. I've seen it with my own two eyes. Customers will hear of this awesome program and call in repeatedly just to get to that new handset. They soon learn what questions to answer and in which way; and in turn, they ruin the whole program for all of those deserving customers. I'm all about helping out those who have valid concerns, but I'm not about to throw money out the window just to have it backfire. These programs can be yanked at any time. Ya dig?

...
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amumey said:
You misinterpreted my reply. I'm simply stating that if we make all of our customers aware of such programs, the bad apples start to make their way in and eventually it becomes a program that doesn't work efficiently for the purpose it was created.

Shouldn't any customer be eligible for this program if he/she meets the criteria? It's sad to see a rep describe his customers as "bad apples". Pessimistic, even.