arrrggh, some dealers (sales people cars vacuum's etc)will always find new ways of making more money, and in the process rip of who they are working for, or there Cust basis

But in this instance the customer is getting the same deal as they would if the dealer bought the new phone from T-Mobile instead of WalMart. So it's WalMart that is getting ripped off, and that is just fine with me.

It could be worse ya know. Instead of using NEW WalMart phones, that dealer could be using used phones to acomplish the same goal. Atleast the customer isn't getting a used phone out of the deal.

justinwilliams said:
But in this instance the customer is getting the same deal as they would if the dealer bought the new phone from T-Mobile instead of WalMart. So it's WalMart that is getting ripped off, and that is just fine with me.

It could be worse ya know. Instead of using NEW WalMart phones, that dealer could be using used phones to acomplish the same goal. Atleast the customer isn't getting a used phone out of the deal.

And what happens when the customer goes for a warranty exchange and the phone comes up "warranty not verified" because the system knows the IMEI was used as a prepaid? Ever think about how much trouble THAT causes? 🙄

Shows how much you know. Every dealer from all over the US orders prepaid kits. Like say a v300 without a prepaid kit costs a dealer 210.00. Well the V300 prepaid kit is the same price. So every dealer in their right mind is ordering the prepaid kits phones. This is so they can get a 15 minute activation code for free. So back to your thing about the phone showing up as a prepaid IMEI. That is just plain BS. The IMEI only shows up as a prepaid phone from WALMART on the commission side. This is something CS would never see.

First of all if I activate a 3595 under a post-paid rate plan, and then the customer calls in 2 months later for a handset exchange, the CS rep will should do two things (If they had half a brain).

A. Verify the IME...
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You say it causes sooooo much trouble???? You're right it's pretty hard to type in the IMEI and see "WARRANTY NOT VERIFIED" and then just over ride it and send them one out. I have done it all the time for customers. It takes an extra 1 minute if that.

I'm sorry, do you WORK in a call center? No? Then how exactly do you feel qualified to say what does or does not show up to us? Yes, when a phone was used as a prepaid it DOES come up as warranty not verified, and we have to ask the customer a bunch of questions about where/when they got the phone, and THEN we have to escalate the exchange order to a coach to have it done under a different form to make sure the system doesn't automatically kick the customer with a 70.00 out of warranty fee, and their exchange handset only comes up as warranted for 90 days, and yes, it does cause trouble. Of course, I shouldn't be surprised, having seen some of the hash jobs that sales reps make trying to do handset exchanges--I've had to credit dozens of ...
(continues)

Let me quote you "Yes, when a phone was used as a prepaid ..." The phone NEVER gets used as a prepaid phone UNDERSTAND. See below.

If I goto Walmart and and buy a prepaid kit to activate at my store on Watson all I do is enter in a fake IMEI number, the sim card number, and prepaid activation code on the prepaid screen. Then I just throw away the prepaid sim, or sell it on ebay. Now I have a new 3595 to activate on post-paid. Wheather I activate the WalMart 3595 IMEI number, or activate a FALSE IMEI number then change it the next day it WILL NEVER SHOW UP AS A PREPAID PHONE. IT WAS NEVER USED ON PREPAID!!! Understand now.

So practice what you preach and stay out of dealer related questions that a CS rep wouldn't know about ...deal ;)

ok know it all, its the FAKE IMEI that use 1st that makes the problem in that scenario

So you are saying the fake imei they use for the prepaid activation is the problem or the new post paid activation.

The prepaid activation - This sim gets thrown in the trash and never used. Thus NEVER going inside a handset and furthermore not being in need of a handset exchange. So no problem there.

The post paid activation - If the activate a false IMEI today, and change it to the real IMEI tomorrow, then they call in to CS that day or whenever the phone will NEVER show up as a "prepaid" phone (as you say) becuase it was never activated OR USED on a prepaid account.

Do you understand now?

You're the kind of employee T-Mobile just DOES NOT NEED. How do you see anything right in this?? It is totally bogus and if I could I would report that bastard dealer and have his license yanked. As for you, you need to have a reality check. 👿

ARE YOU FRICKIN STUPID? I NEVER....REPEAT NEVER.. SAID IT WAS OK. I WAS JUST EXPLAINING TO THE NEW INDIRECT SALES REP WHY HIS EMPLOYER WAS DOING WHAT HE WAS DOING. LET ME SAY AGAIN THAT I DONT CONDONE WHAT THE DEALER WAS DOING. IT'S NOT RIGHT PERIOD. I WAS JUST LETTING THE NEWBIE KNOW WHAT WAS GOING ON.

THE REASON I LET HIM KNOW WHAT WAS GOING ON IS BECAUSE IF MY FAMILY DEPENDED ON THIS DEALER AS MY SOURCE OF INCOME, I SURE WOULD LIKE TO KNOW THAT ONE DAY I COULD SHOW UP AND ALL THE TMOBILE STUFF (AND MY JOB POTENTIALLY) COULD BE GONE WITHOUT NOTICE.

OK, well your not supposed to, I dont even thin dealers should be able to proccess HSE, becaus ethey have not been trained to do so. I have seen so many dealers do repai and returns thinking they were ordering an advance exchange, week later cust calls in wondering where phone is (i file voice on dealer) explained to the cust that she was xpected to send her phone is 1st then we repair it and send it back, apoligize apoligize, cancel the order and then process it right, and we as geneal CC can not overide the IMEI not verified we need SUPERVISOR to do it, and they wont do it "just because) we have to prove to them that it is valid

I have had poeple that had boiught a prepaid phone and started using it w/ there post paid serv, the IMEI comes up for but tells me warrenty not verified, since it does not macth the one they activated serv, If i process HSE they get charged $70 warrenty fee or they could call prepaid CC and do repair and return, so yes it does matter, if we CC agents notice warrenty not verified we have to make sure its not some phone that wa sgiven to them bought off ebay, found etc etc, so yes it does matter

Well actually your point brings me to another issue that my employer has everyone do. When a customer returns a phone, instead of sending it back to T-mobile, which I believe is proper protocall, they just do a master reset and put it back on the shelf to sell as a new phone.

Do you know how much he would have to pay for shipping if he sent back every phone that a customer returned? Also if there is nothing wrong with it, then why send it back. All you have to do is clean it up, and if you're an honset and good sales man you'll say "This phone was brought back during the buyers remorse period and has absloutely nothing wrong with it. If you take this one we will give you a free car charger and leathercase, or give you 20 bucks off the phone. It also has the standard 1 year warranty as a new phone will come with."

Or you can take a new one at the listed price.

That's what I would do

thats sounds, good as a CUst I would be happy (more then just brand new phone) but oh intelligent one, before you start posting shady (tmobile would consider it shady) business practices, under a public forum, I would not use your name (ony one justin williams thats a dealer) Store Loc # 7700 W NORTHWEST HWY
DALLAS TX 75225-2288
I ahve delaer code to

How is that shady? He was completely honest with the customer, if he were to present it that way? Can we say, uptight? 🙄

no I love the fact what he is doing for cust, especially if he explains it like that to the cust, I would be one to get slightly used phone to get discount or extra accessories, (as long as i get mu 14 day return period/ buyers remorse) but on tmobile side buying phone from one place then activating them under your dealer code to get bigger commision is called dealer fraud, there not frauding the cust there defrauding tmobile, and w/ any company the more fraud/loss = bigger prices for Cust

I never said what that dealer is doing is right. I just explained it to the person that asked the questions so they could understand it. I know it's dealer fraud, and I even stated that he could get his code pulled over it. =)

I'm not in Dallas... lol.. 🤣

It does hurt the customer in the end because the company has less money to reinvest in things like network architecture or other new features.

HOW? TMO sells the prepaid kits to WalMart. The Dealer buys them from WalMart. Seems like everyone is making money to me. Don't give me this they are going to lose income crap. Hell I send more customers to Walmart to buy a prepaid kit to replace a crapped out phone anyway.

So you are telling me that TMO sells a 3595 to WalMart for a loss? I think not my friend.

I didn't say a loss. They are activating the prepaid though and getting that $$$, then changing IMEI's and reactivating for more $$$. This is not ethical.

I NEVER....REPEAT NEVER.. SAID IT WAS OK. I WAS JUST EXPLAINING TO THE NEW INDIRECT SALES REP WHY HIS EMPLOYER WAS DOING WHAT HE WAS DOING. LET ME SAY AGAIN THAT I DONT CONDONE WHAT THE DEALER WAS DOING. IT'S NOT RIGHT PERIOD. I WAS JUST LETTING THE NEWBIE KNOW WHAT WAS GOING ON.

THE REASON I LET HIM KNOW WHAT WAS GOING ON IS BECAUSE IF MY FAMILY DEPENDED ON THIS DEALER AS MY SOURCE OF INCOME, I SURE WOULD LIKE TO KNOW THAT ONE DAY I COULD SHOW UP AND ALL THE TMOBILE STUFF (AND MY JOB POTENTIALLY) COULD BE GONE WITHOUT NOTICE BECUASE OF THE FRADULENT ACTIVITY.

OR, maybe his boss is a secret agent and he's developed a super encrypted code that he needs to send to his agent friend (who happens to work for TM), and they use a series of false IMEI's as the crypt key.


... I'm a genius