Lyin', cheatin', SOBs!
Just took a call from a customer who activated two days ago at an indirect dealer. They gave her a phone that didn't work, then reluctantly exchanged it for a USED Samsung R225 that was set up in Spanish and she couldn't read it to change the language back. They told her she didn't qualify for any other phone because she's SmartAccess. I suggested she use a few minutes of her 14 day trial period to shove the phone back up where the sun don't shine on the person who fed her this line of bologna, she was hesitant to do so because they'd locked her into a two year contract--if she cancels she pays them some horrendous fee. I gave her the lowdown, the list of free phones available from our web site and the locations of her closest corporate ...
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The company has to be registered with them and they do not have any legal authority.
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You know . . . not all indirect dealers are like that. I think that I probably give better service to my customers than the corporate store do, because I want every single one of my customers to refer their friends to me specifically and not just to T-Mobile, etc. Because of that, when a customer comes in with a problem I'll do whatever I can to make them happy. So, while I realize that there are some sleazy indirect dealers out there (I've had to clean up after one or two of them myself), please don't characterize all of us that way âšī¸
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If you read my original post, you will note that I did NOT characterize ALL indirect dealers as being the same as this one. I said that with examples like this out there, it's no wonder they have such a bad rep. There's a difference, and a crucial one, and it would be well if you were to notice these differences before making any sort of characterization of me and what I think.
Having been formally schooled in logic and critical thinking, it can be fairly said that I go very far out of my way to avoid generalizations, oversimplifications, ad hominems and the presentation of opinion as fact. And frankly, as someone who takes flak daily for the misdeeds and mistakes of others and who endures being lumped in with "you guys" on an hourly b...
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Having been formally schooled in logic and critical thinking, it can be fairly said that I go very far out of my way to avoid generalizations, oversimplifications, ad hominems and the presentation of opinion as fact. And frankly, as someone who takes flak daily for the misdeeds and mistakes of others and who endures being lumped in with "you guys" on an hourly b...
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Aleq said:...
If you read my original post, you will note that I did NOT characterize ALL indirect dealers as being the same as this one. I said that with examples like this out there, it's no wonder they have such a bad rep. There's a difference, and a crucial one, and it would be well if you were to notice these differences before making any sort of characterization of me and what I think.
Having been formally schooled in logic and critical thinking, it can be fairly said that I go very far out of my way to avoid generalizations, oversimplifications, ad hominems and the presentation of opinion as fact. And frankly, as someone who takes flak daily for the misdeeds and mistakes of others and who endures being lumped in
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Yeah, I know, it's a curse... and just when I was getting a teensy bit calmed down I get reamed out by yet ANOTHER unscrupulous Bungholio of an indirect dealer wanting to cover up HIS mess!
Customer has a Moto T722i ('nuff said 'bout THAT!) this sweetiepie sold him back in October, the thing came up with an unverified warranty from get go (any bets taken on it being a very used phone? No?) we exchanged it December 20th so it has three days left on the 90 day exchange warranty, but we no longer support these POS's on exchange--they have to go to the manufacturer and there's no other option available to us. So he starts screaming at me that I have to help the customer by sending him a new phone, I tell him that A) he doesn't get to yell...
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Customer has a Moto T722i ('nuff said 'bout THAT!) this sweetiepie sold him back in October, the thing came up with an unverified warranty from get go (any bets taken on it being a very used phone? No?) we exchanged it December 20th so it has three days left on the 90 day exchange warranty, but we no longer support these POS's on exchange--they have to go to the manufacturer and there's no other option available to us. So he starts screaming at me that I have to help the customer by sending him a new phone, I tell him that A) he doesn't get to yell...
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Aleq said:...
Yeah, I know, it's a curse... and just when I was getting a teensy bit calmed down I get reamed out by yet ANOTHER unscrupulous Bungholio of an indirect dealer wanting to cover up HIS mess!
Customer has a Moto T722i ('nuff said 'bout THAT!) this sweetiepie sold him back in October, the thing came up with an unverified warranty from get go (any bets taken on it being a very used phone? No?) we exchanged it December 20th so it has three days left on the 90 day exchange warranty, but we no longer support these POS's on exchange--they have to go to the manufacturer and there's no other option available to us. So he starts screaming at me that I have to help the customer by sending him a new phone, I tell him
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Sounds wonderful--they frown on painting the tiny cubicles around here, more's the pity. I ought to hang up a bunch of landscape pix on the walls with "be here now" all over them... that would be nice... đ
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She needs to be careful of using her buyers remorse. If she signed an additional contract, which I am sure she did, that one is also binding. If the indirect dealer made her sign anything that states she gets a 48 hour buyers remorse, that is what she has, if she signed a two year contract, that is what she has.
Folks need to read what they are signing, I thought that was common sense.
Folks need to read what they are signing, I thought that was common sense.
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Mahnian said:
She needs to be careful of using her buyers remorse. If she signed an additional contract, which I am sure she did, that one is also binding. If the indirect dealer made her sign anything that states she gets a 48 hour buyers remorse, that is what she has, if she signed a two year contract, that is what she has.
Folks need to read what they are signing, I thought that was common sense.
No argument there, I truly wish people would just read the bloody paperwork before they sign it--life would be a lot simpler. I've actually had customers say to me "Who reads that crap, anyway?" To which I always reply, "Me, for one, and you should too!" They don't like that, but people seldom do like ...
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Aleq said:...Mahnian said:
She needs to be careful of using her buyers remorse. If she signed an additional contract, which I am sure she did, that one is also binding. If the indirect dealer made her sign anything that states she gets a 48 hour buyers remorse, that is what she has, if she signed a two year contract, that is what she has.
Folks need to read what they are signing, I thought that was common sense.
No argument there, I truly wish people would just read the bloody paperwork before they sign it--life would be a lot simpler. I've actually had customers say to me "Who reads that crap, anyway?" To which I always reply, "Me, for one, and you should too!" They don't like t
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muchdrama said:
I think the "shiny, shiny, ooooooooh" line pretty much sums up American consumers. And never, EVER cede drilling rights to your daughters. A Father's worst nightmare.
Yeah, mothers aren't too skippy with it either... figures you'd be the one to pick up on that one!
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Aleq said:muchdrama said:
I think the "shiny, shiny, ooooooooh" line pretty much sums up American consumers. And never, EVER cede drilling rights to your daughters. A Father's worst nightmare.
Yeah, mothers aren't too skippy with it either... figures you'd be the one to pick up on that one!
đ I LOVE this secret code stuff. Makes me feel like 007. I pray I have boys, however...thinking about who's got their slimy mitts on my little girls leaves me mentally fatigued.
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muchdrama said:Aleq said:muchdrama said:
I think the "shiny, shiny, ooooooooh" line pretty much sums up American consumers. And never, EVER cede drilling rights to your daughters. A Father's worst nightmare.
Yeah, mothers aren't too skippy with it either... figures you'd be the one to pick up on that one!
đ I LOVE this secret code stuff. Makes me feel like 007. I pray I have boys, however...thinking about who's got their slimy mitts on my little girls leaves me mentally fatigued.
Yeah, but if you have boys you have to worry about irate dads showing up on the doorstep with THEIR sheepish little girls in tow, demanding to know ho...
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Aleq said:...muchdrama said:Aleq said:muchdrama said:
I think the "shiny, shiny, ooooooooh" line pretty much sums up American consumers. And never, EVER cede drilling rights to your daughters. A Father's worst nightmare.
Yeah, mothers aren't too skippy with it either... figures you'd be the one to pick up on that one!
đ I LOVE this secret code stuff. Makes me feel like 007. I pray I have boys, however...thinking about who's got their slimy mitts on my little girls leaves me mentally fatigued.
Yeah, but if you have boys you have to worry about irate dads showing up on the doorstep with THEIR sheepish little gir
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Aleq said:Mahnian said:
Folks need to read what they are signing, I thought that was common sense.
No argument there, I truly wish people would just read the bloody paperwork before they sign it--life would be a lot simpler. I've actually had customers say to me "Who reads that crap, anyway?"
It amazes me that people would sign a contract for two years of their life without knowing what they are signing.
A customer tried arguing with me once one the same point of, "I didn't think it mattered." I explained to him that by signing the contract, he agrees with all the terms in it and implies he actually read it.
I asked him, "Would you go to an auto dealership o...
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Aleq said:...
Just took a call from a customer who activated two days ago at an indirect dealer. They gave her a phone that didn't work, then reluctantly exchanged it for a USED Samsung R225 that was set up in Spanish and she couldn't read it to change the language back. They told her she didn't qualify for any other phone because she's SmartAccess. I suggested she use a few minutes of her 14 day trial period to shove the phone back up where the sun don't shine on the person who fed her this line of bologna, she was hesitant to do so because they'd locked her into a two year contract--if she cancels she pays them some horrendous fee. I gave her the lowdown, the list of free phones available from our web site and the loca
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Don't know if I'd go quite that far, but putting them in the stocks in the village square for a few hours might do the trick! With handy buckets o'refuse near to hand, of course... đ
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Aleq said:Sorry. I tend to dole out public lynchings far too easily.
Don't know if I'd go quite that far, but putting them in the stocks in the village square for a few hours might do the trick! With handy buckets o'refuse near to hand, of course... đ
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muchdrama said:Aleq said:Sorry. I tend to dole out public lynchings far too easily.
Don't know if I'd go quite that far, but putting them in the stocks in the village square for a few hours might do the trick! With handy buckets o'refuse near to hand, of course... đ
I know it seems as though the dullards, dimwits and the delinquent in moral compass are an inexhaustible resource, but please keep in mind all the other things we took for granted as unlimited--the buffalo, the carrier pigeon, the garbage capacity of the ocean, fossil fuels, my patience, and rein in your natural tendency to go for the splashy final solution. We must husband these resources so that generatio...
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I've been busy today, and haven't been able to post, so I've got some catching up to do đ First of all let me say that I am truly sorry if I misconstrue your original post. I also have had quite a bit of schooling in formal and informal logic and do try to be objective as much as I am able. I think my whole point (though I may have expressed it badly) is that there are a lot of indirect dealers out there who get just as upset as you do about how other indirect dealers treat their customers. In fact, in some ways I think that we may even get more upset about it. When an 'authorized dealer' rips off a customer, the customer may still trust T-Mobile (especially after customer care fixes everything for them) - but they probably won't ever ...
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I'm sure, think of the LA police force, I'm sure there is at least a few non corrupt police there but all the bad apples make people think that there all corrupt, example sure officer take my stash hit on my girlfriend... go back to LA go to court, no evidence turned in free to go
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Aleq said:...muchdrama said:Aleq said:Sorry. I tend to dole out public lynchings far too easily.
Don't know if I'd go quite that far, but putting them in the stocks in the village square for a few hours might do the trick! With handy buckets o'refuse near to hand, of course... đ
I know it seems as though the dullards, dimwits and the delinquent in moral compass are an inexhaustible resource, but please keep in mind all the other things we took for granted as unlimited--the buffalo, the carrier pigeon, the garbage capacity of the ocean, fossil fuels, my patience, and rein in your natural tendency to go for the splashy final solution. We must husband th
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