Samsung E715 probs
By the time I noticed my E715 screen was fading, mostly because it just happened to reinitialize on it own, I started reading the reviews and was astounded how badly the E715 has faired in the long-run. Of course, my warranty ran out a few months ago and the only alternative I have from t-mobile is a $70 refurbished E715 with a 3-month contract, or a new one for $125 but with a 12 month contract extension and a free std bill after 6 months. And I got that offer only after a second call asking hypothically what would happen if I terminated my service.
why should I stay with a phone that sucks. Their offer forces me to look beyond t-mobile. If so many phones experience the same problem isn't that a manufacturer defect? So in the future shou...
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why should I stay with a phone that sucks. Their offer forces me to look beyond t-mobile. If so many phones experience the same problem isn't that a manufacturer defect? So in the future shou...
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I'm sorry-that really puts you in a sticky situation.
As far as warranty's go: The manufacturer will support the phone model in question. If you happen to get a phone that is broken for a reason that justifies an exchange, that's the same model you will get, and once they're expired that's it...weather it be one day or a month.
The reason/process for this is T-Mobile as a courtesy processes exchanges for you ahead of time (as in we send you the new/refurb phone first then you send your back in) rather than the alternatives out there such as giving you a loaner phone for 30 days while your phone is sent back to the manufacturer for repair, or having you send the phone yourself. If you do an exchange the warranty is good for either 90 d...
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As far as warranty's go: The manufacturer will support the phone model in question. If you happen to get a phone that is broken for a reason that justifies an exchange, that's the same model you will get, and once they're expired that's it...weather it be one day or a month.
The reason/process for this is T-Mobile as a courtesy processes exchanges for you ahead of time (as in we send you the new/refurb phone first then you send your back in) rather than the alternatives out there such as giving you a loaner phone for 30 days while your phone is sent back to the manufacturer for repair, or having you send the phone yourself. If you do an exchange the warranty is good for either 90 d...
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I advise (as a friend not CSR) to process HSE at your 11month warrenty MArk, but we all know the blender, car, VCR, all die the day after the warrenty period, Unfortunatly the warranty is 1yr, but on the bright side T-mobile does at least give options, I have Sprint right now 2yr contract 1yr warranty, Im out of warrenty and not close enough to where they even care if I cancel, (tried it spent next 6 hrs trying to get phoen back on, there way to willing to hit that cancel button, and I tried the "if I was going to cancel my serv what would I expect routine" but what im trying to get at is alot of other companies leave you hanginh there for a yr (11 months) w/ no real vialble options, by the way the way that I understand Sprint upgrade progra...
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PhoneScooper said:...
By the time I noticed my E715 screen was fading, mostly because it just happened to reinitialize on it own, I started reading the reviews and was astounded how badly the E715 has faired in the long-run. Of course, my warranty ran out a few months ago and the only alternative I have from t-mobile is a $70 refurbished E715 with a 3-month contract, or a new one for $125 but with a 12 month contract extension and a free std bill after 6 months. And I got that offer only after a second call asking hypothically what would happen if I terminated my service.
why should I stay with a phone that sucks. Their offer forces me to look beyond t-mobile. If so many phones experience the same problem isn't that a man
(continues)
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