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Getting impatient with T-mobile

TmobileCustomer83

Dec 18, 2009, 10:00 PM
How can a carrier spend so much time improving coverage in areas where they have roaming agreements and where their are few people, and not enough time improving their network where their are actually a lot of customers. Network speeds where I live avg 30kbs and sometimes I'm lucky to even see that. Whats strange is that where they have deployed new coverage around here they are using GPRS and not EDGE. How can T-mobile expect to keep customers when they are not improving their network where it counts most. In a town of 47,000 it would seem like that would be a priority. Not sure how much time I am going to give T-mobile after six years of loyalty and to smart phones with data package I expect better. But they need to improve things here in Enid,OK.
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Fleance2k5

Dec 20, 2009, 11:17 PM
Because Enid, OK is probably their #1 priority...
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TmobileCustomer83

Dec 21, 2009, 4:54 AM
Well if they are spending money on building out coverage west of town they can spend money improving the performance of their network here. so obviously they have some sort of priorty here.
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Azeron

Dec 21, 2009, 12:02 PM
Because they have to pay a competitor to roam on its network. It makes sense to build out such areas to avoid making a competitor richer.
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TmobileCustomer83

Dec 21, 2009, 4:31 PM
I can understand that but they are still just deploying GPRS in all those newly covered areas and what is it to add EDGE to just a few spots in existing covered areas. Their is plenty of competition in this town and every carrier has 3G here but T-Mobile. All I expect is at-least EDGE I think it's reasonable for customers to expect the very best from their wireless providers. That's why I'm posting this. The right thing for me to do would be to keep my mouth shut and go to another carrier but because I love T-Mobile I wont do that right away. It seems they would keep a good reputation by putting customers first like they usually do and maybe they would not loose as many to other carriers that offer much more speed. And on top of all this the...
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Azeron

Dec 21, 2009, 7:02 PM
I understand. I was just answering your question about building out native coverage in areas covered by roaming agreements. It does seem odd that anyone is building out GPRS these days though. 😕
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TmobileCustomer83

Dec 21, 2009, 7:23 PM
Yeah unless they are planning on switching on EDGE since it is an enhancement to GPRS but who knows what they are planning.
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Fleance2k5

Dec 22, 2009, 8:29 PM
Stepping stones.
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