What is Smart Access?
Hi Just wondering what is Smart Access account? is for people with no credit history or for people with high desposit such as 500.00 and up?
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vtecsohc said:It's usually for folks with no or little credit history that Tmobile is willing to take a chance on. You pay a $75 dollar activation fee in store during set-up instead of a $35 dollar activation fee on your first month's bill. And then you have access to a certain number of plans until you've paid out on 12 months worth of bills. Once that's through you'll have access to any plan they offer. In theory at least...it's been a while since I was promoted.
Hi Just wondering what is Smart Access account? is for people with no credit history or for people with high desposit such as 500.00 and up?
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It's actually a $35 act fee now. The $75 non refundable act fee was discouraging too many potential customers. You have a spending limit of $150 (including billed and unbilled charges) which if you go over, your acct is temporarily suspended until you bring the balance below $100. You are only allowed 1 line until you have been with T-Mobile for a year, then if you have 6 mo w/o non-pay suspensions, you can convert to a regular account with no spending limit, have access to more plans, and add a 2nd line.
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LilShorty said:
It's actually a $35 act fee now. The $75 non refundable act fee was discouraging too many potential customers. You have a spending limit of $150 (including billed and unbilled charges) which if you go over, your acct is temporarily suspended until you bring the balance below $100. You are only allowed 1 line until you have been with T-Mobile for a year, then if you have 6 mo w/o non-pay suspensions, you can convert to a regular account with no spending limit, have access to more plans, and add a 2nd line.
Oh, and it's for people who have no, little, or bad credit.
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LilShorty said:Thank you, Shorty.
It's actually a $35 act fee now. The $75 non refundable act fee was discouraging too many potential customers. You have a spending limit of $150 (including billed and unbilled charges) which if you go over, your acct is temporarily suspended until you bring the balance below $100. You are only allowed 1 line until you have been with T-Mobile for a year, then if you have 6 mo w/o non-pay suspensions, you can convert to a regular account with no spending limit, have access to more plans, and add a 2nd line.
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whoa whoa whoa, 😳 not true. There still is a 75$ fee but only for credit class T customers. The credit class Q is what was dropped to $35 on the first bill but muchdrama was right. $75 due at the time of signing for a credit class T. They seperated the two because the people with little credit are different than the ones without any. I just didn't want vtec thinkin that all smartaccess has a $35 fee's
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I thought they were phasing out credit class T. I hadn't really seen any new ones since they came out with credit class Q.
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That was more or less trials in certain markets but T class still remains as a company wide thing 🙂
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From what I can see, T class is more for bad credit, and Q is more for unproven credit. T class has to pay the 75.00 up front, whereas the Q customers are billed the 35.00 activation fee on the first bill just like regular accounts. After the first year though, when the account is converted to a regular account, there isn't any further difference in the credit class, both T and Q are changed to W.
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Your are correct 🙂 thank you for your ever reasoning voice of intelligence 😁
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the activation fee depends on credit class... there are 2 classes that are considered smart access on has $75 act fee and the other is $35, the other restrictions i did not see mentioned is, can not have inter permissions, can not add on $20 data features unless on $29.99 RP (so for people who want sidekick i do not recommend those 2 put together)
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So basically the 75.00 payment that made to be placed in SMARTACCESS. Includes the Activation Fee also 35 Act Fee + 40.00 = 75? is that correct?
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I'm sorry to keep butting in but technically the $75.00 fee is a "application fee" and isn't considered an activation fee by T-Mobile themselves. Most of us look at it as either a deposit or "activation fee" though. That $75.00 from what I hear is to pay for the man hours to activate a smartaccess account
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Bigern_McCracken said:
I'm sorry to keep butting in but technically the $75.00 fee is a "application fee" and isn't considered an activation fee by T-Mobile themselves. Most of us look at it as either a deposit or "activation fee" though. That $75.00 from what I hear is to pay for the man hours to activate a smartaccess account
If T-Mobile doesn't consider it an activation fee, then why does Streamline (THE source of info for T-Mobile reps) say that it's a $75 activation fee? 😛 Deposit is misleading because customers can get a deposit back after a year, which doesn't happen with that fee.
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I'm not saying you're wrong, I'm saying when i activate a line on Watson and enter in a customers info and it comes up as a credit class T, it says verbatum "$75.00 application fee due at time of signing" so I'm just going off of what I know. You may be right, and know more than I do but I'm just saying what I have experienced. and I am aware that it isn't a deposit, I was stating that some people view it as that. I know that they don't get that money back 🙂
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Just an FYI note:
no plans higher than $49.99, must have 12 months of tenure to convert (off smartaccess/ to regular)and from the date that the customer is requesting to be converted-the 6 months leading up to that date has to have a good payment history. Let's see, the $150 spending limit has been covered, so has credit class T&Q
One more thing: Because there is a high risk credit-wise establishing these accounts; this is why the $75 activation fee, and the $150 spending limit balance. Think of the $75 activation fee more so as a deposit. Once an account reaches $150, the account is temporarily suspended until the balance is brought below $100. (Yes, on some occasions you will see it higher than $150...just depends on the circumstanc...
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no plans higher than $49.99, must have 12 months of tenure to convert (off smartaccess/ to regular)and from the date that the customer is requesting to be converted-the 6 months leading up to that date has to have a good payment history. Let's see, the $150 spending limit has been covered, so has credit class T&Q
One more thing: Because there is a high risk credit-wise establishing these accounts; this is why the $75 activation fee, and the $150 spending limit balance. Think of the $75 activation fee more so as a deposit. Once an account reaches $150, the account is temporarily suspended until the balance is brought below $100. (Yes, on some occasions you will see it higher than $150...just depends on the circumstanc...
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I agree--although many of my customers take exception to the limitations! It never ceases to amaze me how often we get accused of "ripping off" the customers, when all we're doing is keeping them from getting the giant heart attack bill at the end of the month, albeit by substituting annoying short term service interruptions... It's also amazing to me how resistant so many SmartAccess customers are to self help options like #646# and #225#, when those two network calls alone are incredibly useful in managing a SmartAccess account. I explain to a customer how they can see a direct correspondence between the rise of "additional" minutes and the rise in the spending limit balance--so many of them are just clueless about how their own actions...
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